I am trying to restore my Apple TV. I followed the instructions in the article "Apple TV (2nd and 3rd generation): Restoring your Apple TV", but iTunes does not display devices. What do I need to do to see it?
I am trying to restore my Apple TV because when updating, it showed the USB cable point an arrow to the iTunes app icon. I call the apple support team and they said to connect the micro usb cable to my computer. But iTunes isn't showing the devices screen so I cannot do anything. Maybe it's the cable or something. Help.
Have you tried the following:
Disconnect the HDMI, power and USB cables
Wait for 10 seconds
Reconnect the USB cable
Immediately hold the menu and play buttons on the remote for 15 seconds
Apple TV 2 should now start flashing the LED wildly and appear in iTunes with the restore button.
If it still doesn’t show up, maybe it's your cable (even if it works just fine with other devices). Sometimes you need to wiggle the USB plug or put a little weight on it in order to have a reliable connection. Or just try another cable if you have one, sometimes that helps too.
If that still doesn't work, try the above but add the power cord after step 3 (and before step 4).
@Hecumi: this goes for your 2nd gen Apple TV as well, incl. the last tip concerning the power cord.
Hope this helps.
Similar Messages
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How do I update the Apple TV when I can't by wifi or computer?
Hello there, Tmsmit3.
The following Knowledge Base article provides the steps for restoring your device:
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/ht4367
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?
Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
got it working currently restoring from backup good luck guys -
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You wrote: (On my other computer, I had to uninstall every Apple product to get the new iTunes to work.)
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.
clairexx wrote:
... but itunes will not let me connect it is tellin me to put my pass code in my phone witch i cant do as it is disabled
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
Apple TV (2nd and 3rd Generation) - Home Sharing Not Working but Airplay Does
Hi everyone,
This has been a bit of a ongoing problem, so I'll provide a bit of background.
I am running a Mac Mini (Late 2012) Running Yosemite 10.10.1 as a media server running 10TB of Movies, TV Shows and Music off a NAS Drive. Running iTunes 12.0.1.26. Main hard drive is a 256GB SSD.
I also have 5 Apple TV's in the house, 2 are 3rd Generation (running iOS 7.0.2), 3 are 2nd Generation (running iOS 6.2.1).
The goal is to watch the TV Shows and Music through Home Sharing.
Home sharing works perfectly through the 3rd Generation Apple TV's, as does Airplay. I never have a problem with these. Mac Mini (or any other device for that manner) has no issues accessing the NAS.
The 2nd Generation Apple TV's are a continual source of frustration. They are connected to the network, can access the iTunes store, can accept Airplay signals from the Mac Mini, iPads, iPhones, etc. Can even detect the other (2nd and 3rd Gen Apple TV's). But frequently, when I try and connect to Home Sharing, I receive the error message "Cannot connect to Home Sharing", even though if I jump on the Mac Mini, I can airplay the content to that Apple TV just fine.
Is this just a 2nd Generation Apple TV Issue (to make us go an upgrade all our Apple TV's to 3rd Generation)?
I have completed the following troubleshooting steps, to no success.
1) Reset the Apple TV's (Multiple Times)
2) Sign out of Home Sharing\iCloud\iTunes Account, reset, and sign back in.
3) Restore the Apple TV to the latest firmware and set up again.
4) Test the device on Wireless and Wired Network.
5) Reset all network infrastructure.
6) Power Cycle the Apple TV's for 15 minutes.
7) Reset iTunes.
8) Sign out of Home Sharing\iCloud\iTunes Account in iTunes, Reset the Mac Mini, and Sign back in.
9) Reinstall iTunes.
10) Reset the Mac Mini and NAS.
11) Reformat the Mac Mini and update to latest operating system (Mac OS X Yosemite 10.10.1).
12) Try home sharing from a Windows PC (Windows 8.1, x64).
Literally out of ideas. Am I chasing a Unicorn on this one? Would love some help.
Thanks!Good to know your Apple IDs are fine.
So I've been experimenting with de-authorizing and re-authorizing computers and devices and the symptoms you are experiencing are reminiscent of devices and computers unable to authenticate with Apple's servers.
What I would do is try de-authorizing and re-authorizing computers and devices to see if things return to normal. Start with the computers first. You can quickly de-authorize the computers by logging in to your iTunes Store account and using the 'Deauthorize All' button. After clicking the button wait a few minutes for it to propagate. You will know that the computers have been de-authorize when the Account Information page says "0 computers are authorized to play content purchased with this Apple ID." Other devices like Apple TV and iPads and such do not count on that list.
Once de-authorized, re-authorize them from the 'Store' menu in the iTunes app. You will know all three computers have been re-authorized when the Account Information page says "3 computers are authorized to play content purchased with this Apple ID." Now try and play your content with Apple TV. If it still doesn't work turn Home Sharing off on the Apple TV and then re-enable it using your Apple ID.
Hopefully this brings back your Home Sharing functionality. -
Somehow my calendar in iCal was deleted. It was not archived. I have Time Machine. How do I restore? Fortunately it was synched to Outlook, so it is not lost. I would like to out it back in iCal but iCal does not recognize the Outlook file.
Thank you. It's all back to normal (took around 7 hours on the late 2009 iMac). Time Machine's become better now compared to the last time I used it to migrate everything automatically (Snow Leopard days). With Maverick's Time Machine, it's almost like a cloning (except for the password) tool now. But it's always great to name the account and maybe the hardisk the same names so can just replace a newly installed OS.
God bless. Thanks again. -
Loging into game center with apple ID does not work. What do i need to do?
My apple ID does not work for signing into game center.
Apple TV doesn't come with HDMI cable, so you would have had to buy the cable separately unless the Apple TV was bought used. Did you purchase the device from Apple or an authorized reseller?
Are you sure you're trying the right input?
The other is a smaller one that is for micro USB (which is used for support purposes only) -
I cannot see all of my mailboxes in my mailbox list.
I'm guessing you are seeing the Trash in the Favorites bar.
Select Show Mail box list. If you don't see the Mailboxes icon, under View in the Menu bar select Show Mail Box List. (wording might be different in Mountain Lion).
If you still have problems, Log out under the Apple in the Menu bar. Log into Guest User. Open Mail, do you see the Mailboxes icon now? -
My compter says there is and apple ipod attached but it is not showing up in itunes and another box pops up and says it needs files then wants me to bowse and find them what do i do? Thanks
Then try DFU mode and then restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine. I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet." However IE9 and Google Chrome run as always...... no connection problems.
I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same. I followed all the instructions I could find about firewalls, ports, SSL etc.
Diagnostice gives me this information:
Secure link to iTunes Store failed -----
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
DELL Inc. Studio XPS 435T
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00CCABA00E06CFD0
Current user is an administrator.
The current local date and time is 2011-09-08 09:53:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 226dfd82342c16c01da33b35a257182c
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 10.0.1.8
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Thu Sep 08 07:46:11 2011
Lease Expires: Fri Sep 09 07:46:11 2011
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-08 09:24:52.
This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????Only fixed this in the last day or two . . .with this!
https://discussions.apple.com/thread/3588501?start=0&tstart=0
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