I am trying to restore my iphone but it freezes with the message waiting for iphone

My daughter iphone 4 appeard to crash, so i t
hvae tried to restore it thru itunes, however, after it has updated the software etc it apears to stop with the message in itunes "Waiting for iphone" having attempted this twice after restarting both phone and mac it appears not to have made a difference

recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone.  do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
if it says turn find my device off can be done at icloud.com or on the device settings - icloud - find my device

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