I am trying to restore my new ipod touch and it is coming up as error, what am i doing wrong?

I am trying to restore my sons new ipod touch i am trying to restore it but it keeps coming up as error 1611, i have removed all security software and tried again but it has made no difference, any advice?

Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.
Above from:
http://support.apple.com/kb/TS3694
As the article says, you may have a hardware problem.

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