I am trying to sign into Cloud in order to download a program, but it signs me out

Hi, I am having issues signing into the Cloud application in order to download a new trial. Can you tell me why this would be?

Hi,
Please follow the following steps:
1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud and sign in again.
-Pragya

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http://support.apple.com/kb/ht5137
Double-click the Home button.
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I am trying to sign into Cloud in order to download a program, but it signs me out

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