I am trying to uninstall and reinstall but I keep recieving an error

I am having trouble with illustrator opening so I triend to uninstall and reinstall all of creative cloud. I was able to uninstall manager but now when I try to uninstall the other programs it gives me an "uninstal failed" saying that I need to exit all applications including startup items, I have done this multiple times (to the best of my knowledge)

Please follow instructions here to ensure a clean installation.<br><br>
#Use Internet Explorer to download Firefox 5.0.1 from this link: [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 5.0.1] and choose "'''Save'''" when you see the prompt. Then save it to your desktop. ''Do not choose "Run"''.<br><br>
#Then go to "Programs and Features" in Control Panel, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').<br><br>
#Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox<br><br>
#Finally run the installation file you downloaded to the desktop earlier.<br>
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.<br><br>

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