I am trying to unlock my iphone from Orange to "3".

I have requested the neccessary details from Orange. And paid for it.
I have followed the instructions but the phone will NOT activate either by phone itself or iTunes.
I have tried it with an Orange card in and also a 3 card.
Its pathetic that something is made so difficult to do.
I need help with this as it is driving me mad.
I have also looked all over the internet and this is a very common probem
Help please

Did you follow the steps exactly in the email you got from Orange
to unlock the iPhone? At the end of those steps, did iTunes give you
the message 'Congratulations. Your iPhone is now unlocked''?
If you did not get that message, your iPhone is still locked and only
Orange can resolve the matter.
If you did get that message before the update, repeat all the steps again
to see if it will unlock now - you may have to do this multiple times for
it to work.
What does it say when you look at Settings=?General=>About=>Carrier?

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