I am trying to update Firefox 3.6.8 to the most current version on my Mac but it fails each time. Help
I am able to download the newest version but it will not direct me to the 2nd and 3rd steps. Looking at the history, it has also been failing security updates since March of this year.
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X
*https://support.mozilla.com/kb/Installing+Firefox+on+Mac
Similar Messages
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Have followed all troubleshooting guidelines but still will not perform steps 2&3
Try the alternate way by downloading here
* getfirefox.com -
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
ITunes "Check for Updates" says 7.3.1 is the most current version
Hi all.
We all know 7.3.2 is out. But when I go to "iTunes--->Check for Updates" in iTunes, it says 7.3.1 is the most current version. What gives?
Thanks in advance.Also make sure that you don't move your Apple apps from their default location. If you do then the Software Updater doesn't know where to look to see what version that you currently have.
MJ -
I am still trying to update my Ipod touch 4 to the iOS 6 version. It is on the 4.3.5 (8L1) version. When I go to settings-General-it just says About and nothing about an update. I have no idea how to update it! Please help!
You can only update via the ipod with ios 5 or later.
You need to update via itunes on your computer as always. -
i have a mac powerbook g4 power pc processor, OS 10.5.8. what is the most current version of firefox i can use? i currently have 2.0.0.9 and am unable to auto or manual update edit
It was in the release notes for version 4 IIRC
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used to be firefox and hulu got along just fine, never had my computer get retarded slow or any of the other things its currently doing while there's a tab open with hulu... but here lately its been eating the snot outta my processor (between firefox.exe and plugin container the two are consistently using 100% of my processor... most of it being firefox.exe itself)
and tonight i cant watch hulu at all. the video shows a frame then its another 10-15 seconds before another single frame is showed.
my firefox is the most current version.
my adobe flash player plugin is the most current version.
there's no reason this should be happening but it is happening and its friggin annoying
============================
this happens anytime i'm in the part of hulu that has the player for showing whatever episode i'm attempting to watch. when i attempt to watch hulu i have no other tabs open and no other excess programs running on my computer, and firefox+plugincontainer run my CPU to 100% just between those two processes. i can browse around the internet just fine (like checking my email, or even getting to my queue list on hulu, which i have my homepage set as.. the queue list loads fine but the player part of hulu is when things go to crap)
and i just tried the exact same episode of lie to me that i couldnt watch on firefox.... tried watching it on internet explorer and its playing perfextly fine EVEN WHILE FIREFOX IS OPEN.
firefox is my preferred browser and i hope this junk can be fixed somehow.Hi John, Sorry you have such problems, but you are in the wrong place for such a discussion.
<u>General Discussions </u>
If you wish to leave a short comment on Firefox please use
* https://input.mozilla.org/en-US/feedback
If you need more help from Adobe or wish to comment on Flash please consider using their site
* http://forums.adobe.com/community/flashplayer
* http://www.adobe.com/uk/company/contact.html
This forum is not the place for discussing other software or the internet in general. Note even Firefox development and enhancements is considered off topic on this forum. All we do is try to help fellow users with specific Firefox problems.
<u>Your own Firefox Flash Problem ? </u>
You need to remember that AdobeFlash is proprietary software licensed by a commercial Company. Some of that software may be free to use.
Flash should work well with Google Chrome as it is tightly integrated with that browser.
This forum may be able to help you with Flash Player problems when using Firefox, but any solution will require your assistance and help also.
If you have a problem with Flash Player use on Firefox start by looking at these articles
*[[Flash Plugin - Keep it up to date and troubleshoot problems]]
* http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows
* http://forums.adobe.com/thread/1018071#TemporaryWorkaround
If you are looking for help with Flash use on Firefox from this forum please say so and I will leave this question thread open, otherwise I will lock the thread as off topic for this forum. -
my itunes was working fine until i tried downloading the most current version of itunes, now when i try to get on my itunes library, it wont boot up and has error codes, error 7, and( windows error 126). it also says that MSVCR80.dll is missing from my computer,please re install itunes. but when I try to re install it it will not install on my computer.
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
I have an iPod touch. When I try to download an app, it says I need to update the device's software to access the iTunes store. But, when i connect to iTunes, it says I have the most current version. I'm stuck. My mother got this iPod as free-with-purchase when she bought her desktop. She used it, then gave it to me. Could this be the problem? because she connected it to her iTunes and now it won't work on mine? When I first plugged it into my iTunes, it said the iPod was registered to another account and did I want to sync it with my account, to which I said yes. So far, this iPod has been useless to me because I can't download any apps to it. Help, please.
Which ipod is it?
Identifying iPod models
What ios is on the ipod?
What itunes version do you have?
What computer OS do you have? -
I have been trying to download gifts, Apples says I need to upgrade to the latest version of iTunes. I have the most current version of iTunes. What's up? Is there a work around for this? Thanks!
The requirement shoul be on the box the iphone came in. they are also on the website
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later (free download from www.itunes.com/download)" -
The version that you are trying to install is not the most current version
I have multiple snapshots of this one. I am trying to install Adobe Flash Player on a Windows7 64bit machine from adobe.com. I keep getting the following error:
The version of Adobe Flash Player ActiveX that you are trying to install is not the most current version. Please visit (adobewebsite) to obtain the latest, most secure version.
This is the message that I am getting from Adobe.com website!
I tried uninstalling multiple times + reinstalling, same error. I tried offline installing, same error (is not the most current version).
Help?Hi, It may be helpful if you read over this troubleshooting guide by Adobe.
http://kb2.adobe.com/cps/191/tn_19166.html
If you decide to Uninstall and Install again, I would use the "executable" which you can download to your Desktop.
Have you previously installed any beta version? I'm sure you know you need to use the 32bit browser since Flash Player
is not supported on the 64bit.
The Anti-Virus/Firewall, Security Settings for IE, Permission requirement are important. Also the necessity of Rebooting twice after the Uninstall for IE, to make sure old files are removed.
If you have any questions, just post back.
Thanks,
eidnolb -
The App Tabs are a great function but mine vanish each time I close Firefox. Why? Really just makes them act just like a regular tab then.
Make sure that you use Firefox > Quit Firefox to close the window with the App Tabs and the Firefox application.<br />
If you only close the window and not Firefox then you need to use History > Recently Closed Windows. -
After updating to OS 10.8.3 java does not function. I've validated that the most current version of Java is installed and active in Safari. Has anyone else had this problem?
Yes indeed. See this thread - I have found a fix, but I am hoping once the engineers see this (Bug filed) that someone has an easier method, or a patch.
Something went wrong with the update in certain instances and it kills the Java plugin. Give this a shot - it takes a bit of time, but worthwhile.
https://discussions.apple.com/message/21528056#21528056
medward wrote:
After updating to OS 10.8.3 java does not function. I've validated that the most current version of Java is installed and active in Safari. Has anyone else had this problem? -
After updating the most current Firefox I now get Ads on the home page that I can't get rid of even with the "X" box on the window. I have to shut down Firefox and start over to get anywhere. I didn't have this problem before the update.
I also had a change to the new tab/page feature. I used to click for a new tab and a series of boxes would show where I've been so I can perhaps select one. That feature has changed and I now get a tab/page that says it is owned by AVG. Where is my old pageIf it opens in a new tab it is likely fake.
Can you post a link of it, you may also want to check for malware.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
CC will not update to the most current version. Is my OS to old?
I'm was attempting to setup an AE render farm on 2 machines running OSX 10.7.5. Each machine has hit the wall of being able to update the OS anymore. The version of AE render engine is 12.1. My newer machine is running Mavericks and has the most resent version of AE (12.2) installed. After I figured that out it was easy to understand why my render farm wasn't working.
Are my 2 Apple machines just too old?Hello Todd. Thanks for all your help.
I tried the manual updater and that failed as well.
Here is the error I get -
Update Failed
Updates could not be applied
This patch is not applicable for you. Please check for updates from the Help menu in you product to see a list of latest updates available.
Also you asked before if I am running in trial mode. I don't believe so, I have a membership to Creative Cloud.
I also checked the specs on each computer and they meet the recommended specifications.
Do you know of anything else that would be causing this failure to update problem?
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