I am trying to update iTunes and it tells me I am missing iTunes64.msi and won't proceed.

I am trying to update iTunes and it tells me I am missing iTunes64.msi. I can't find it and I can't proceed. What do I do?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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I tried to update itunes and now it won't open, how do I fix it? Will uninstalling and reinstalling erase my library?

I tried to update itunes and now it won't open, how do I fix it? Will uninstalling and reinstalling erase my library?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I am trying to update ITunes from 10.4 to 10.5 I have tried from both the program, and from a download on Apple's website. Regardless, I get the following error messages: (1) Installation package for iTunes cannot be found. Try installing to find the inst

I am trying to update ITunes from 10.4 to 10.5 I have tried from both the program, and from a download on Apple's website. Regardless, I get the following error messages: (1) Installation package for iTunes cannot be found. Try installing to find the installation package 'iTunes.msi' in a folder from which you can install iTunes. I can't find this folder. I have tried to completely unistall iTunes through the Control Panel, but it wouldn't let me: I tried going directly to the files themselves, but cannot uninstall. Any help would be greatly appreciated. System OS: Win XP SP 3.

Set the permissions for Everyone in the folder in which CCPackager created, to "Read/Write" enabled. This is strange since there is only an administrator account on the Mac (and that account already has read/write), but it seems to resolve the issue.

I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.d11 was not found." I have uninstalled and reinstalled iTunes multiple times. Am running Windows XP Svc Pack 3. help

I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix this problem." I have uninstalled and reinstalled iTunes several times with no success. I am running Windows XP Svc Pack 3. Help please.

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99753)

I'm trying to update iTunes to 10.5.2 and I get the message that "a program required for this install to complete could not be run". I've tried all of the steps to try to resolve this (I have a PC) but nothing works. Help please!

I'm trying to update iTunes to 10.5.2. I have a Windows 7 64-bit Dell laptop, and when I try to update it, I get the message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
I went to the troubleshooting page and did all of the steps they listed: uninstalled iTunes, deleted by Temp files, even disabled AVG while I downloaded again and tried to install. I still get the same message. If anyone can help me, I would really appreciate it!

You must have gone to the old microsoft post.
Here is the link:
http://support.microsoft.com/kb/2438651

I tried to update itunes and now my ipod won't work. What's wrong?

I tried to update itunes and now my ipod is not recognized in itunes or on my computer. It will only show a picture of the usb cord going into itunes and it won't do anything else. How do I make it work and what happened?

http://support.apple.com/kb/TS1538
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

After an update itunes will not open. there is a missing msvcr80.dll i tried to re install itunes and now it says check system services. I have full admin to pc

after an update itunes will not open. there is a missing msvcr80.dll i tried to re install itunes and now it says check system services. I have full admin to pc

turingtest2 post 01/2014: MSVCR80.dll missing, cannot install iTunes - https://discussions.apple.com/message/24618776
iTunes for Windows: Missing MSVCR80.dll - https://sites.google.com/site/appleclubfhs/support/advice-and-articles/itunes-wi ndows-missing-msvcr80-dll - install as administrator.

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords and it doesnt recognize it . It says it is in recovery mode and i need to restore . after clicking restore it says that my iphone cannot be restored . I am very frustrated because i have been online searching for solutions all day and nothing seems to work . As soon as i turn on my phone it goes to the apple logo for about 2 seconds then the connect to itunes screen . SOMEBODY PLEASE HELP ! my phone is my life and i need it back on .

Connect the device to iTunes and restore from the most current backup.
If the issue continues, restore as new.

TS2756 When trying to update ITunes on my pc using my Iphone 4 personal hot spot via usb connection the download interups and will not install.

When trying to update ITunes on my pc using Iphone 4 verizon personal hotspot via usb connection the download fails.

I called this problem into Apple and they solved it for me. The problem is in the downloader associated with iTunes. Skip that step and go to Apple.com and download the new iTunes softwere update (Version 11.1) directly. I did this and installed it successfully. After restarting the computer iTunes recognized my phone and all was well. Then I updated and installed the ios7 update without any problems. No charge. Full cudo's to Apple!

I am trying to update iTunes and keep receiving the message "The folder path "My Music" contains an invalid character

I am trying to update iTunes and keep receiving the message "The folder path "My Music" contains an invalid character.
The folder where everything is stored isnt even called My Music, it is just called Music.
I gave up on trying to update my itunes and removed it and am trying to re-download but receive the same message. Now I have no itunes on my computer at all.
Short or wiping my computer and starting again I have no ideas left.
Please help!

That message isn't referring to the location of the music, it's referring to the location of the iTunes programme.
So the message is either referring to the download location or the folder it is trying to install the programme in. I think (I wouldn't put money on this) that invalid characters will be things such as * ^ % and so on. When you get the message, look for the location that your computer is trying to use. Are there any strange characters in the "file path" that your computer is using?

TS1424 I am trying to update itunes so that I can sync my new iphone. I get a message Error 7(Windows Error 127). I have uninstalled all apple software and tried to reload with no luck. I have also cleaned my registry with software.

I am trying to update iTunes so that I can sync my new iPhone. I get a message Error 7 (Windows Error 127). I have uninstalled all Apple software and tried to reload with no luck. I have also cleaned my computer's registry with registry cleaning software. Even tried reloading operating system disk to fix errors. Any ideas?

Hello chathamcpa,
I found an article with steps you can take when you are getting Error 7 when opening iTunes. I recommend following the steps in this article:
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/ts3074
Thank you for using Apple Support Communities.
Best,
Sheila M.

I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know? I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy

Trying to update iTunes and I get the error - "errors occured while installing the updates. If the problem persists, choose Tools Download only and try installing manually". Currently on version 10.5.3.3 trying to update to 11.0.2 on a Windows 7 64-bit

Trying to update iTunes and I get the error - "errors occured while installing the updates. If the problem persists, choose Tools > Download only and try installing manually". Currently on version 10.5.3.3 trying to update to 11.0.2 on a Windows 7 64-bit.

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

HT1923 I was trying to update itunes on my computer received an error message so I uninstalled and reinstalled itunes. the download stopped with this message "Service 'Apple Mobile Device' failed to start. I have an ipad 2 purchased in 2011.

I was trying to update itunes on my computer that has windows vista. during the update I received an error message; so I uninstalled itunes and reinstalled it. the instatlation process stopped with this message: "Service 'Apple Mobile Device' failed to start. Verify thta you have sufficient priviledges to start system services." I have used an ipad 2 since 2011 and have never had a problem with my itunes account or my ipad until now.
What steps do I need to complete to get my itunes account up and running again?

Hi Kayleenfromwi,
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying the steps in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari

HT4946 will my voice mails be lost if my phone froze trying to update itunes? I have the screen with the USB and the itunes circle. phone completely dysfunctional.

will my voice mails be lost if my phone froze trying to update itunes? I have the screen with the USB and the itunes circle. phone completely dysfunctional.

as ar as I know, voicemails aren't stored on your iPhone, your carrier saves them.
To solve the problem you're having, use this: http://support.apple.com/kb/HT1808
Using his article will erase everything on the device, so make sure you have a backup!
Good luck
Message was edited by: jesterwylde

I am trying to update iTunes and it tells me I am missing iTunes64.msi and won't proceed.

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