I am trying to update iTunes, but when I try it comes up with a new window saying that the installer can't be found. I also can't uninstall iTunes for the same reason.

I've tried to uninstall iTunes to start over again and it won't let me, and have also gone through the step-by-step guides on Apple Support.

What's the precise text of the error message, please? (There's a few different ones I can think of that you might be getting.)

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HT4061 i have a iphone 3gs and recently I Erase All Contents and Settings, now my phone is asking me to update to itunes but when I do it comes up with the message...error 10.15, can someone please help?

i have a iphone 3gs and recently I Erase All Contents and Settings, now my phone is asking me to update to itunes but when I do it comes up with the message...error 10.15, can someone please help?

Your headline says iPhone 3GS, but your text says 3G.
iPhone 3G is not compatible with iOS5. 3GS is.

Using Adobe Photoshop CS2 version 9 and have updated it, but when stacking photos, it comes up with PSD, whereas I want Jpeg, and I change the format to Jpeg and the box then comes up with cannot save as there is a program error. Be very grateful for help

Using Adobe Photoshop CS2 version 9 and have updated it, but when stacking photos, it comes up with PSD, whereas I want Jpeg, and I change the format to Jpeg and the box then comes up with cannot save as there is a program error. Be very grateful for help with this, please.

jpg does not support Layers.
Just to make sure, what exactly do you mean by "stacking photos" and what do you want to achieve thereby?

Iphone 4s wont sync when I connect it to the pc( not apple). It is connected as it comes up on itunes but when I try to sync it with apps/ music etc it wont. I am doing something wrong or is it a mistake with the phone.

My iphone 4s wont sync when I connect it to the pc( not apple). It is connected as it comes up on itunes but when I try to sync it with apps/ music etc it wont. I am doing something wrong or is it a mistake with the phone. I am still able to download apps and music from itunes on my phone though.
I already restored it but that didn't help.
TIA for any replies.

iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?

I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

HT201210 i tried installing ios 6 on my new ipad but when i try to change it to ios 6 it say that it cant be restored because the firmware file is not compatible. Is there any way to fix this problem

i tried installing ios 6 on my new ipad but when i try to change it to ios 6 it says that the firmware file is not compatile. Is there any way to fix this problem?

Sorry to be the bearer of bad news.
Only developers have legal access to iOS 6 right now, if you really, really wanted it you could sign on as a developer for $99.
http://developer.apple.com

HT5527 My icloud apple ID had been disabled after icloud services downgraded my 18Gb documents in the cloud to 5Gb. I can't updated now because when i try to do it i get a message saying that my ID is disabled

My icloud apple ID had been disabled after icloud services downgraded my 18Gb documents in the cloud to 5Gb. I received an email from icloud services a couple of months after i upgraded my icloud storage (on Sept30th) saying that my billing info was wrong. In fact my credit card was outdated so i updated my credit I can't updated now because when i try to do it i get a message saying that my ID is disabled. Can you help me?? I can't access my docs now...

See this Apple document for help...
http://support.apple.com/kb/ts2446

My ipad is connected to my wifi, however when i try to sign my ipad into facetime is says that it is having trouble connecting. I use my wifi to get on the internet on my iPad so i have no idea what the problem is. Help Me

My ipad is connected to my wifi, however when i try to sign my ipad into facetime is says that it is having trouble connecting. I use my wifi to get on the internet on my iPad so i have no idea what the problem is. Help Me

- Did it successfully connect to the network before?
- Do other devices successfully connect to the network now?
- Does you iPod successfully connect to other networks?
- Have you reset your iPod?
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Reset network connections: Settings>General>Reset>Reset Network Settings
- Powered off and then back on your router
- The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections
-When you restored you iPod did you restore to factory defaults/new iPod? If not try that.
- If you look at the network properties on the iPod what IP address is assigned when you think you are connected but actually have no internet connection. If it starts with 169 then the iPod never connected to the router, the 169 address are self assigned.

I keep getting a prompt for an updater program but when I try to download it just keeps running a message that it's trying to connect with website but never does.

That's it - what more can I say?

If there are problems with updating then best is to download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
See also
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)

I downloaded the latest version of iTunes and when I try to open it I get a message saying that my library is created in a newer version.

Has anybody else experienced this problem and can anybody suggest a way around this?

Uninstall all components, delete the named folders and reboot as set out in the second box of Troubleshooting issues with iTunes for Windows updates then reinstall.
tt2

So i have an iPod touch 2nd generation, i want to update it but when i plug it in to any computer it just says that it is not recognized, then the home button is all jacked up and it doesnt resopnd right away and goes awire latter what can i do?

i dont know what to do, can you help me? can i download an ios off my iPod and why is my home button messed up???

Try:
- iOS: Not responding or does not turn on
Where it says place the iPod in recovery mode use this program:
RecBoot: Easy Way to Put iPhone into Recovery Mode
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso

When I try to open video files purchased through iTunes in Quicktime, I get the message: 'Error 23132: an unknown error occurred. This never happened until I updated iTunes, but when I try to go back to the previous version, I still get the message.

When I try to open video files purchased through iTunes in Quicktime, I get the message: 'Error 23132: an unknown error occurred. This never happened until I updated iTunes, but when I try to go back to the previous version, I still get the message. It is more convenient for me to play videos in Quicktime since iTunes is such a memory hog. Please help.

You may get better results if you switch to this alternate version: iTunes for Windows (64-bit - for older video cards) and, if needed, reinstall QuickTime. The new (nearly) all 64-bit version doesn't seem to play well with QuickTime. Perhaps if DRM authentication is required QuickTime needs to be able to see something that is part of the older 32-bit code.
tt2

HT1926 hey guys,i tried to install the latest version of itunes but when i try to open it,it just comes up windows error 2 apple application support was not found,can anyone help me out and tell me what i need to do pls ?

hey guys,i tried to install the latest version of itunes but when i try to open it,it just comes up windows error 2 apple application support was not found,can anyone help me out and tell me what i need to do pls ?

If you run into the "another installation" message even after the reboot of the PC (which is an excellent idea by HTP ProXy), reregistering your Windows Installer Service is worth a try.
First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
At the command prompt:
Type %windir%\system32\msiexec.exe /unregister and hit enter.
Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
Type %windir%\system32\msiexec.exe /regserver and hit enter.
Type %windir%\syswow64\msiexec.exe /regserver and hit enter.
Restart the PC and try another reinstalll.

HT1338 My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384)

I am trying to update iTunes, but when I try it comes up with a new window saying that the installer can't be found. I also can't uninstall iTunes for the same reason.

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