I am trying to update my billing information and it is not allowing me to do so

I am trying to update my billing information and it is not allowing me to do so

Moving this discussion to the Adobe Creative Cloud forum.
Alyssa0909 please try utilizing a different web browser.  I would also recommend reviewing Renew, extend, or restart your membership which discusses how you can update your payment information.

Similar Messages

  • HT1918 I am trying to update my billing information and it sent me to this site. This site is not telling me what to do.

    I am trying to update my billing information and it sent me to this site. This site is not telling me what to do.

    on ios device go to settings - itunes app stores - click on your apple id - select view apple id- and then enter password. - your billing info is in the account window. 
    on computer open itunes - go to itunes store - either sign in - or click apple id - view apple id - enter password - billing info under account window

  • HT1918 I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

    I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

    You can contact iTunes Support via this page and ask them why the message is appearing (these are mainly user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

  • HT1918 I went in and updated my billing information and it's still saying wrong sercurity code

    I'm trying to update my application on my iPad 3... Every time I do it keeps bringing up billing. So I sign in there n do my information and it says wrong sercurity code when indeed its right. I also went and tried to update my billing information and I keep getting same thing. Could this be bc I moved from ny to Alaska...I really need help on my updates

    You might want to double check the information that you changed. The billing address that you entered for your credit card must match exactly what it says on your credit card statement and that could bw why you are getting this message.
    If the address on your CC statement has your Street showing as "Street" and you are using the abbreviation "St.", things like that can cause problems. Maybe a spelling error in your iTunes information - anything like that could cause this.

  • HT1918 When trying to update my billing information; it keeps telling me the security code I'm entering is invalid.  I know it's correct.  What's the problem?

    When trying to update my billing information to my new MasterCard, the system keeps telling me the security code I'm entering is invalid.  I know it's correct.  Why is it doing this?

    check your purchase history, see if there has been a problem with a previous purchase, if so, you might have to temporarilyuse another gift card or use itunes gift cards

  • HT2693 Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

    Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

    It might be because the billing address you provided doesn't exactly match your bank records.  It has to match your statement exactly.  See http://support.apple.com/kb/TS1646.

  • Tried to update my billing information

    Tried to update my billing information but keep being told the info I put in does not match my current banking information. What should I do?

    If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined.
    The 'charge' is temporary, each time that you change the card details on your account a temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702

  • I am trying to update my billing information but it said security code invalid i am not trying to buy something i just wanna update it

    i am trying to update my billing information but it said security code invalid i am not trying to buy something i just wanna update it

    Moving this discussion to the Adobe Creative Cloud forum.
    Alyssa0909 please try utilizing a different web browser.  I would also recommend reviewing Renew, extend, or restart your membership which discusses how you can update your payment information.

  • Unable to update by billing information and credit card info

    Hello,
    I urgently need to download a business application and I had not been able to change my credit card type to be use in my apple iphone.  I does not have the credit card that I had been using in my previous iphones and I want to change it but the message that the iphone is indicating that the info does not match my bank records.
    Please let me know, what I can do to solve the problem asap.
    Regards,
    Sheyssa

    Hello Sheyssa,
    Thank you for the details of the issue you are experiencing when trying to update your billing information associated with your Apple ID.  Many times this is caused by a formatting error:
    When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
    In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
    I recommend following the steps below:
    You can verify and/or modify your billing address by following these instructions:
    Open iTunes.  If you are signed in to iTunes, skip to step 4.
    Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
    Choose Store > Sign In.
    Enter your account name and password, then click the Sign In button.
    Choose Store > View My Account.
    Click the Edit Payment Information button.
    In the Payment Method section, choose None.
    Click the Done button at the bottom of the page.
    Click the Edit Payment Information button again.
    Enter your billing address exactly as it appears on your credit card statement.
    Select your credit card type in the Payment Method section.
    Enter your credit card information, your card's security code, and the expiration date.
    Click the Done button at the bottom of the page.
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/ts1646
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT3702 i have updated my billing information and still can't update the existing Apps. I changed the credit card and still same problem

    I have updated my billing information and still can't update my existing apps , i ahve changed the payment card and still same problem ,what shall i do ?

    It's a credit card, not a debit card ? As far as I know that message will show if you are trying to use a card that was not issued by a bank in the same country as where your iTunes account is based (and you need to be in that country). If you are sure that it is then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1918 My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???

    My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???

    Have you tried here  >  Changing Account Information
    http://support.apple.com/kb/HT1918
    If no joy... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT5654 I am trying to update my itunes software and it will not update.

    I am trying to update my itunes software and it will not update.

    Hi Oleruss32,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    - Judy

  • Trying to update my billing info and get an error 413.  Howabout a phone number and a real person and forget the foolish online crap? n

    Tried to change my billing info and got an error message 413. 
    How about supplying a phone number and a real person instead of the inpersonal online activity that apparently does not work.

    Hello Dennis,
    please give us feedback, whether you had been successful. If not, maybe we can interest a qualified and educated employee of Adobe's staff.
    Nevertheless I normally I would use Contact Customer Care = http://helpx.adobe.com/contact.html, by clicking through the headlines.
    If none of the conditions is fulfilled, and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
    Good luck!
    Hans-Günter

  • HT1918 I am trying to edit my billing information and am unable to do so. Please help!

    I need to edit billing information and am unable to do so. Please help! Thank you!

    on ios device go to settings - itunes app stores - click on your apple id - select view apple id- and then enter password. - your billing info is in the account window. 
    on computer open itunes - go to itunes store - either sign in - or click apple id - view apple id - enter password - billing info under account window

  • HT1918 I am having a terrible time trying to update my billing information on itunes  using the IPAD. it keeps coming back with "you payment method information doesnt match your bank's records. try again or enter a new payment method". i tried everything.

    i have no way of finding out which address Itunes has on record - but i know my cc is ok, because i just purchased something in Amazon. i tried every combination of my address, and made sure the security code was correct.
    HELP !!!!

    I'm having the same problem. I've had the same bank for 12 years & haven't changed anything but it still says my information doesn't match. I used the same debit card to buy something online right after I got this message. Anyone have any ideas????

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