I am trying to update my iphone 4 on itunes.
It was all going well and updating.I left the room, came back in to itunes saying that it 'failed to update iphone' I chose the retry button,it says restoring on itunes but iphone is looking frozen on 'setting language screen' it doesnt look like the update is happening and I am not sure how long I leave it for. Itunes still shows it is restoring Iphone but it shows no estimated time to finish..has it crashed? if so what next? Dont want to make anything worse if there is an issue.
Thanks
Hi riffit,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
-Griff W.
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Have you tried the following troubleshooting document?
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HT4623 i am trying to update my iphone 4 on itunes i need to know how to do it
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Hello everyone,
I have the iPhone version 4.3.3 and I want to update to the latest iPhone software. With this version, I can only update through iTunes. When I plug in my phone to my computer and select the update option through iTunes, it sends an error messsage reading that I need to be connected to the internet to update my phone. My phone and my computer are both connected to wifi at the times I try to update, so I don't understand why I keep getting that message.
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The full message said:
There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
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Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.Dear Jody..jone5
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Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
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First in German:
Ich hab heute versucht mein Iphone 5 auf das IOS 7 zu installieren - böser Fehler, ich hab jetzt immer und immer wieder die Fehlermeldung 3014 gekriegt (einmal die 21, aber das war beim 3. Versuch, seitdem nur 3014). Mein Iphone befindet sich jetzt im Wartungszustand und kommt nicht mehr raus...
Ich hab auch schon so ziemlich alle Vorschläge auf der Seite, zu der mich die Fehlermeldung führt ausprobiert, ausser das mit dem Router - weil sich dessen Firewall nicht ausschalten lässt (ist ein W723V Typ A von der Telekom) und weil ich nicht weiß, wie ich da irgendwas mit dem Server gs.apple.com konfigurieren kann - das bietet die Benutzereinstellung von dem Teil nicht an - und ich hab auch die Firewall von meinen Norton 360 nur ausgeschaltet und nicht deinstalliert, da ich nicht weiß, ob ich den nochmal installiert kriege - ach ja - und einen anderen PC hab ich nicht ausprobiert, weil ich um 23:50 Uhr Nachts nicht bei anderen Leuten einfallen kann...
Hat jemand einen Tipp, wie ich das beheben kann, bzw. wie ich rausfinde, ob es jetzt am Router, am Norton oder am PC liegt? Alle Software ist übrigens aktualisiert - was noch nicht aktualsiert hab, hab ich ausgeschaltet - aber nichts hilft!
Alles andere bei Itunes funktioniert super - also ich kann Musik kaufen und abspielen - im iTunes - IPhone geht ja grad net...
Danke!
Now in English:
I have tried to update my Iphone 5 to IOS 7 today - grave mistake, now I keep getting error message 3014 (once I got 21, but that was on try 3 - and since then I keep only getting 3014). My iPhone is now in "support mode"? - sorry, I don't know what "Wartungszustand" is in Englisch - however, the iphone is not usable anymore and when I connect it to iTunes it tells me that it detected that the iPhone is in "Wartungszustand" and I need to restore it to the settings with which I bought it - which is not working because it keeps giving me the 3014 error message.
I have tried everything that the website the error message sent me to has listed - except for the following:
- the stuff with the internet router, because in the settings it is not possible to switch of the firewall, and I have no clue how to tell it to allow access to gs.apple.com - there is no option where I can put in an address like that!
- deinstalling my Norton 360 firewall - I have switched it off, but I am not willing to deinstall it, because I have no clue if I get it up and running again - and how...
- using another person's computer - because it is midnight and I can not run down the only person's door, who I know has an iPhone at this time of the night...
Does anyone have an idea how I can find out which programm is causing the trouble? Or if it is really only related to the "Wartungszustand"? - All software is up to date - that which wasn't I already updated earlier this evening.
Oh - and itunes works fine otherwise (downloading and playing freshly bought music...)
Thanks,
LörchenJa... auf alle mögliche Art und Weise... auch mit Hilfe vom Telefon-Support...
Am Ende hat jetzt doch nur geholfen, dass mir meine Kollegin ihr MacBook geliehen hat - darauf konnte ich mein iPhone wiederherstellen - das seltsame ist nur .- ich hab dann auch gleich mein iPad auf iOS 7 akutalisiert (wo ich den Hilfsrechner schonmal da hab *ggg*) - hab's aber erst mit meinem Windows Vista probiert - DA hat es einwandfrei funktioniert... vielleicht war das Update für's iPad (immerhin knapp 20 MB weniger) grad noch klein genug für meine alte, lahme Windows-Gurke? Oder das MacBook nebendran hat es eingeschüchtert?
Keine Ahnung! Werde mir demnächst ein Apple-PC kaufen - das war eh geplant...
Trotzdem Danke an alle, die mir helfen wollten!
LG
Lörchen -
I tried to update my iphone 4 but it just reset and when I tried to activate it, it won't let me.
I was updating my iphone 4 with itunes, and it suddenly stopped and the message
'We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care.'
popped up in the itunes screen.
I was at the stage when the apple logo was on the screen and the bar was loading.
My iphone does not have a SIM card because this is my mom's old phone, and she is using the SIM card with her galaxy note 2.
I turned on my iphone, and it was on the 'set up' stage.
Since I backed it up today, I tried to activate it.
but when I got past the stage with the Wifi, and it said it was activating, the same message popped up again. That message is also still in the itunes' iphone page.(itunes is working normally but when I click the iphone tab that message shows up. I can go back to itunes)
So, I can't restore, use the backup, or do anything using itunes except charging it. itunes still recognises my iphone.
I can restart my iphone. I already restarted my iphone and my computer, bur it still doesn't work.
How can I restart it? Or am I just stupid and I need to put the SIM card back and try it again?You can't activate any GSM iPhone without a valid sim card installed in the phone.
So, yes, you need to get a sim card. -
I have tried to update my iphone and when it come to the sync part my iphone 4 turn off and is now stuck on the connect to itunes symbol. i have tried to restore it and it keeps telling me my internet timed out which its wireless so it cant have. can anyone help??
Connect to iTunes and follow the information from this support document http://support.apple.com/kb/HT1808
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