I am trying to update my software and it will not recognize my code, why?

I am trying to update my software on my new Macbook pro and it will not recongize my code, why not? I was sent the confirmation email with the code as well

I am having the same problem. I can not download my update whatsoever. I emailed the support e-mail attatched in the original email, but have not recieved any news.

Similar Messages

  • Iphone 4 in recovery mode when trying to update to ios and I will not update it because I don't want to lose my information

    Iphone 4 in recovery mode when trying to update it to the last version and I will not update it because I don't want to lose my information
    my operating system is the before last one

    Open iTunes. plug in your iPhone to the usb-port while holding the home button pressed. Your bricked phone should now show up in iTunes.

  • HT201210 hi i am trying to update my phone and it will not work i have talked to your reps on the phone for hours and have not gotten a solution yet !! after i got off the phone i got error code 3256 !  it will not allow me to update it i have tried over

    hey i am trying to restore my phone as i did once before but the update never worked and i have tried updating my phone bout 12 times now nd i keep getting error codes ! I need elp fixing this so i can get my phone to work as i am having alot of troubles with it and can't seem yp update it thinking the update may help it work can you help me

    What are the exact error codes that are appearing when trying to update?
    Have the steps for troubleshooting those errors as listed in the article from which the question was posted been tried?

  • I am trying to update my iphoto and it will not open at all

    I have used the iPhoto manage to rebuild my library and tried doing the iPhoto upgrade tool and the upgrade tool won't even run. it keeps saying there is an error and stops as soon as i select the library and hit continue.

    There are 9 different versions of iPhoto and they run on 10 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
    - What version of iPhoto.
    - What version of the Operating System.
    - Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
    - History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
    - What steps have you tried already to solve the issue.
    - Anything unusual about your set up? Or how you use iPhoto?
    Anything else you can think of that might help someone understand the problem you have.

  • I have been trying to update my software and since I changed my password, nothing works. I am now updating again and don't know what to do.

    I have been trying to update my software and since I changed my password, nothing works. I am now updating again and don't know what to do. I am prompted to contact the Itune store and get this song and dance to get here and still the software such as purchased apps hang but don't update or mount.

    What password?
    What update?
    Step by step, specifically what are you attempting to do?

  • I have a macbook circa 2007 and am trying to update my software and it says its up to date but it only has mac os x 10.5.8. please help?

    i have a macbook circa 2007 and am trying to update my software and it says its up to date but it only has mac os x 10.5.8. please help?

    The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
    It is Not available as a download... It is a Paid Upgrade.
    Do this first...
    Check that your Mac meets the System Requirements for Snow Leopard...
    Snow Leopard Tech Specs
    http://support.apple.com/kb/SP575
    If so Contact Apple in your Country to Purchase a Snow Leopard Disc...
    http://support.apple.com/kb/HE57
    In the US...
    1-800-MY-APPLE or 1-800-676-2775
    After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
    Be sure to make a Backup of your Current System Before Upgrading...

  • HT3606 i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    Some general advice on updating:
    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site.
    The Combo updater of Leopard 10.5.8 can be found here:
    http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
    More information on using Software Updater here:
    http://support.apple.com/kb/TA24901?viewlocale=en_US
    Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications and turn off energy saving and screensaver.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695
    [b]If you are updating Safari (or just have):[/b]
    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up.  If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
    Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
    Additional tips on software installation here:
    http://docs.info.apple.com/article.html?artnum=106692
    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for  problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
    Again, the advice is to remove all Input Managers from the following directories:
    /Library/InputManagers
    ~/Library/InputManagers
    especially prior to system updates (they can always be added back one-by-one later).
    Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
    http://support.apple.com/kb/TS1541?viewlocale=en_US

  • HT5654 I am trying to update my itunes software and it will not update.

    I am trying to update my itunes software and it will not update.

    Hi Oleruss32,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    - Judy

  • My phone was updating the new software and now will not turn back on, what do i do?

    my phone was updating the new software and now will not turn back on, what do i do?

        Never fear, help is here jpeterson4! Have you attempted to plug your device into your home computer? Have you verified that the device is charged? Does anything appear on the device when you plug the device into a charger? Please keep us posted, thanks!
    MatthewS_VZW
    Follow us on Twitter @VZWSUPPORT

  • HT1212 I'm trying to update my software . But I forgot my pass code how do I get my pass code so I can update my software ?

    I'm trying to update my software . But I forgot my pass code how do I get my password so my software could be updated ?

    This was answered in the article you asked this question from: http://support.apple.com/kb/HT1212
    As well as in the More Like This section:
    forgot pass code
    i forgot my pass code
    Forgot pass code

  • Im trying to update free apps and it says "apple ID disabled" what why and how do i fix that

    Im trying to update free apps and it says "apple ID disabled" what why and how do i fix that

    http://support.apple.com/kb/ts2446

  • TS3694 I have attempted to update my iphone to ios8. My phone has gone into recovery mode. I have tried all of your recommendation and it will not come out of recovery mode. HELP!

    I have attempted to update my iPhone to ios8. My phone has gone into recovery mode. I have tried all of your recommendation and it will not come out of recovery mode. HELP!

    Without knowing what you did and exactly what happened (error messages) all I can suggest is:
    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I have a ipod nano 1st and 2nd generation and am trying to put music on it but every time windows says one of the usb devices attached to this computer has malufunctioned and windows does not recognize it code 43 can someone help me please

    i have a ipod nano 1st and 2nd generation and am trying to put music on it but every time windows says one of the usb devices attached to this computer has malufunctioned and windows does not recognize it code 43 can someone help me please

    Try putting it into "Disk Mode" http://docs.info.apple.com/article.html?artnum=93651
    Then with it in this mode connect it to the PC and try to run the latest iPod updater to do a restore and update software if you have the option. the latest iPod updater is 2006-03-23 and can be downloaded here http://www.apple.com/ipod/download/

  • Updated to Windows 8.1 and ITunes will not recognize the nano 6th generatio IPod

    Updated to Windows 8.1 and ITunes will not recognize the nano 6th geneartion IPod. I tried all the things that was listed on troubleshooting. Help

    Did you ever get help for this? I use the radio feature often and now it will not play, since updating to Windows 8.1.

  • HT1386 Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize th

    Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone.  I have gone thur the steps for windows 7 and still nothing???  I have downloaded the newest version I itunes too. 

    Hi Midwestboy,
    If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Regards,
    - Brenden

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