I am trying to update my software and my phone keeps freezing

I keep trying to update my iPhone but the phone keeps freezing about 60% of the way through the update. What can I do to fix this problem! Please help me!!!

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Similar Messages

  • HT201210 I tried to update my software and my phone will not come back on. I have a pic of itunes and a usb cable on my phone and it wont do anything?? i need help

    I tired to update my software and my Iphone 4s has frozen please help???

    Iam having the same problem this this my 4th iphone and have an ipad and Macbook pro iam thinking to change to samsung all i get is problems from my iphone now days

  • I have been trying to update my software and since I changed my password, nothing works. I am now updating again and don't know what to do.

    I have been trying to update my software and since I changed my password, nothing works. I am now updating again and don't know what to do. I am prompted to contact the Itune store and get this song and dance to get here and still the software such as purchased apps hang but don't update or mount.

    What password?
    What update?
    Step by step, specifically what are you attempting to do?

  • I have a macbook circa 2007 and am trying to update my software and it says its up to date but it only has mac os x 10.5.8. please help?

    i have a macbook circa 2007 and am trying to update my software and it says its up to date but it only has mac os x 10.5.8. please help?

    The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
    It is Not available as a download... It is a Paid Upgrade.
    Do this first...
    Check that your Mac meets the System Requirements for Snow Leopard...
    Snow Leopard Tech Specs
    http://support.apple.com/kb/SP575
    If so Contact Apple in your Country to Purchase a Snow Leopard Disc...
    http://support.apple.com/kb/HE57
    In the US...
    1-800-MY-APPLE or 1-800-676-2775
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  • HT3606 i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    Some general advice on updating:
    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site.
    The Combo updater of Leopard 10.5.8 can be found here:
    http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
    More information on using Software Updater here:
    http://support.apple.com/kb/TA24901?viewlocale=en_US
    Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications and turn off energy saving and screensaver.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695
    [b]If you are updating Safari (or just have):[/b]
    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up.  If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
    Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
    Additional tips on software installation here:
    http://docs.info.apple.com/article.html?artnum=106692
    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for  problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
    Again, the advice is to remove all Input Managers from the following directories:
    /Library/InputManagers
    ~/Library/InputManagers
    especially prior to system updates (they can always be added back one-by-one later).
    Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
    http://support.apple.com/kb/TS1541?viewlocale=en_US

  • HT4623 I was trying to update my software now my phone is frozen. I tried to turn it off but I dont think it turned off

    I was trying to updat my software and now my iphone is frozen. I tried to turn it off but I dont think it turned off. Please Help!!!

    Connect in recovery mode and restore, as described in this article:
    If you can't update or restore your iOS device

  • Hi, I am using a iphone 3g and i did not update it for 4 years now i have updated the software and the phone is not connecting to itunes with the error flashing error 11556

    Hi, I am using a iphone 3g and i did not update it for 4 years now i have updated the software and the phone is not connecting to itunes with the error flashing error 11556

    https://discussions.apple.com/thread/4977025

  • Trying to set up new email account - phone keeps freezing

    I am trying to add a new gmail account to my curve.  Whenever I try to - I click on set up, email accounts, and my phone keeps freezing.  I went to the verizon store, after 2 hours, they still could not figure it out so they gave me a new phone.  I went to another store a couple weeks later with the same problem, they told me they know there is a problem, and "hopefully the programmers are fixing it".  Does anyone know of what I can do to add an email account to my phone?
    Thanks

    Hi Scotttyd,
    Welcome to the Support Forums.
    Try following the second set of instructions in this article to setup email services for your BlackBerry from your computer. http://bbry.lv/qL2uKu
    Hope this helps,
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • I am trying to update my software and it will not recognize my code, why?

    I am trying to update my software on my new Macbook pro and it will not recongize my code, why not? I was sent the confirmation email with the code as well

    I am having the same problem. I can not download my update whatsoever. I emailed the support e-mail attatched in the original email, but have not recieved any news.

  • I was trying to update the software and it led me to restore the iphone, therefore telling me I am about to erase all of the iphone's data

    I was trying to update my iphone's sofware and I was led to restore my iphone and now it says I am going to lose my data

    After the Restore Sync your Content back using the computer you have regularly been Syncing and Backing up to.
    There is also this...
    How to Restore from a Backup
    http://support.apple.com/kb/ht1766

  • I am trying to update my software and it says I do not have permission?

    How do I get permission to update my software?  I am having trouble with Java on a program and I'd like to do the software update but my computer will not let me.

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
    Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update.
    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • IPAD2 TRIED TO UPDATE MY APPS AND ITS JUST KEEPS SAYING WAITING

    Ipad 2!!! i have tried to update my apps but it keeps saying (Waiting ) i have also tried conneting it to my laptop to see if it would update via that way but nothing ?Help

    If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
    How to Solve the Problem of An iPad App Download Stuck on “Waiting”
    http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting
    Another thing to try - Turn the iPad Off & then back ON.
    If that doesn't work:
    •  Log out of your iTunes store account.  Go to Settings > Store > Sign Out Then press the Home button.
    • Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
    • After restart, the Waiting should be gone.
     Cheers, Tom

  • HT4623 i tried to update to iso6 and my phone is frozen on the screen that says plug in to itunes but my computer wont recognize it

    tried to update to the iso6 update i got and now my phone is frozen on the screen the says to plug in to itunes but my computer wont reognize it what do i do

    Follow all the Steps here
    http://support.apple.com/kb/HT1808

  • HT1222 i updated the software and my phone is not working how can i delet updated software

    i updated the software advance IOS in my i phone after updation i got problem n i want to remove this

    Since you are in Egypt, your phone is unlocked. If they told you not to upgrade it then it is not officially unlocked. Nothing you can do will allow you to upgrade this phone. Sorry.

  • I keep trying to update my software and restarting my computer but its not actually updating

    I keep checking my computer for updates, I click install and restart and let it do it's thing, sign back in, and nothings updated. Why is it not actually updating?

    Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
    (123935)

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