I am trying to use Acrobat XI Pro but it says I have no internet connection when I do. What gives?

I am at my wits end and don't know what to do.

you can troubleshoot activation problems here:  http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
if that fails, contact adobe support via chat:  http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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