I am trying to use my iTunes gift card and it is telling me to to update my billing info why, I am trying to use my iTunes gift card and it is telling me to to update my billing info why

I bought an iTunes gift card to purchase a book in iBook. When I press buy it will ask for my password, once I put that in I it will then ask for my password again. Then it will tell me that PayPal is not supported by my device. In iTunes under my apple id it has the amount of credit I have on my account. Why can't I get what I am trying to buy?

You might want to check the details you have linked to your account by visiting the website (appleid.apple.com) > Manage your Apple ID > Then sign in.
Once your satisfied with the information you have provided / changes you've doon. Try to make that purchase again. If you're being prompted for the billing info thing. Just follow the onscreen prompts. Click done at bottom of the screen to proceed.
This happened to me once. I Hope it helps

Similar Messages

My phone is telling me there is a billing problem with a precious purchase and won't let me download or update anything even though the apps in trying to download are free and updates are free. And I only have one card so I can't update my payment info

My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?

Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ?

I am having problems updating my itunes to the latest version, on each stage I am getting a message 'The feature you are trying to use in on a network resource that is unavailable.' I try to click OK it fails and I do not know an alternate path to select

I am having problems updating my itunes to the latest version, on each stage I am getting a message 'The feature you are trying to use in on a network resource that is unavailable.' I try to click OK it fails and I do not know an alternate path to select, please help?
I get message like below on each stage of the update, Quicktime, Safari & iTunes;
It's so annoying as until I update my iTunes account my phone won't sync.

Many thanks for the screenshot. (The key to these is knowing which particular .msi file is being mentioned by the message.)
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
(Assuming that the QuickTime and Safari messages were also citing bonjour64.msi, you should also then be good to go with those installs too.)

Trying to set up Fam Sharing but can't get past the prompt telling me to add a payment method. I already have a payment in my iTunes account and wish to use it for FS. How do I do this?

Trying to set up Fam Sharing but can't get past the prompt telling me to add a payment method. I already have a payment in my iTunes account and wish to use it for FS. How do I do this?

Hi printspat,
From what I gather, you have a payment method selected for your iTunes Store account which isn’t being accepted when setting up Family Sharing.
Take a look at the he article linked below provides, which provides a lot of great information about Family Sharing, and make sure you're trying to use a valid payment method for setting up Family Sharing.
Set up Family Sharing - Apple Support
One adult in the family—the family organizer—can set up Family Sharing for the group from their iOS device or Mac. When you set up Family Sharing, you'll be asked to confirm that you agree to pay for purchases initiated by the family members you invite and that you have a valid payment method on file. Valid payment methods for setting up Family Sharing include credit cards and debit cards.*
Cheers,
-Jason

HT201210 Pls i was trying to update my iphone 3G to software version 4.2 using itune. The process did not complete succesfully. I then decided to restore back my restore my prevoius version 4.1, it stopped with an error code1015. Pls i need help

Pls i was trying to update my iphone 3G to software version 4.2 using itune. The process did not complete succesfully. I then decided to restore back my restore my prevoius version 4.1, it stopped with an error code1015. Pls i need help

Go here: http://www.iclarified.com/entry/index.php?enid=750 and download iOS 4.2.1 for the iPhone 3G. Perform a restore, but hold down ALT when clicking restore. Restore from this file you just downloaded. You should not get 1015 as you are upgrading, but if you get a different error, report back.

I have a Iphone4. Trying to update from 4.3.3 to IOS 5 or 6. There is no 'Update Software' button under Utilities/General. Tried updating using Itunes but it comes up 'The Iphone software update server cannot be contacted' ????

I have a Iphone4. Trying to update from 4.3.3 to IOS 5 or 6. There is no 'Update Software' button under Utilities/General. Tried updating using Itunes but it comes up 'The Iphone software update server cannot be contacted' ????

iOS 4.3.3 doesnt have the "Update your Software" tab so you will need to go to itunes and back up your iphone then restore your iphone and it will download the latest iphone software (6.1.4) if you dont want 6.1.4 download your current version and hit shift on your keyboard (alt if your on Mac I think) and click restore iphone and find your downloaded software 4.3.3 then download iOS 5 or 6 and do the samething after your phone boots up from restoring it to 4.3.3.

I am trying to purchase albums from the iTunes store and all the website says is that the price has changed. Why can't I just use a gift card/myaccount?

I am trying to purchase albums from the iTunes store and all the website says is that the price has changed. Why can't I just use a gift card/myaccount?

If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT2693 Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

It might be because the billing address you provided doesn't exactly match your bank records. It has to match your statement exactly. See http://support.apple.com/kb/TS1646.

HT2534 I have already created an Apple ID. I tried to sign in on iTunes, but it said that i have not yet used this ID on iTunes yet. It then directed me to the billing page. There was no option "none" for the credit card payment. It won't let me continue.

I have already created an Apple ID. I tried to sign in on iTunes, but it said I have not yet used this ID with iTunes. It then directed me to the billing page. There was no option "none" for the credit card payment. It will not let me continue without entering one in.

- Add a credit card or other payment method like redeeming an iTunes gift card.
- Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

HT1918 i wanna take my credit card off my account and just use apple itunes cards, why is it trying to make me have a credit card billing address?

i wanna take my credit card off my account and just use apple itunes cards, why is it trying to make me have a credit card billing address?

Hi..
Select None in the Payment Information window.
Then purchase iTunes gift cards which you can redeem from the iTunes Store to make purchases. Be aware, that the None option is not available in all counties.
iTunes Store: How to redeem a code

HT4623 have not been able to update my 4s iphone to ios 8.0.2 using itune, hlaf way in download it fails. I have been trying last 24 hrs

I have not been able to update my iphone 4s to ios 8.0.2 using Itunes
I have updated my Itunes on windows to latest version
The download of 8.0.2 fails after 20 minutes due to unknown reasons.

Hi, nasser_1342
Thank you for visiting Apple Support Communities.
I would need a little more information regarding the exact errors you are receiving to better assist you. However, here are the best troubleshooting resources to start with when not being able to update or restore your iOS device.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Jason H.

HT201272 I am trying to buy 2 songs and I click on purchase i already have 50$ redeemed in my account but its not using that money its suggesting my debit card. How can i get my gift card to be used then?

I am trying to buy 2 songs and I click on purchase i already have 50$ redeemed in my account but its not using that money its suggesting my debit card. How can i get my gift card to be used then?

Hello there, AniChirglyan.
The following Knowledge Base article talks a little about the purchasing order of items through the iTunes Store.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
iTunes may still ask you for information from your card on file if that information has lapsed or needs updating. The card information on file has to be correct, no matter what purchasing option you will be exercising for this purchase.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I am trying to update iTunes but get this box message comes up, "Network error occurred while attempting to read from the file: c:/windows/installer/itunes.msi" I have be told to uninstall all iTunes then reinstall, if I do this will I lose my Library

Looking on the net to solve this problem, it says
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
I have save all my iTunes on a CD.
If I uninstall iTunes, will I lose my iTunes library and video and apps and inturn will I lose this off my phone..
I have tryed to update my iPhone firmware as they said there is a new update firmware, it would not install this and put my phone into recovery mode and I had to use iPhone recovery fix to get it out of recovery mode, my iPhone did a back-up before it tried to update the firmware.
Any idea's are welcome

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I have a Windows 8 laptop which has been updated to 8.1. I'm trying to rename a playlist and it won't let me do it - it did last time but I've updated my itunes since then. What's happened and how can I do it, please.

I have a Windows 8 laptop which has been updated to 8.1. I'm trying to rename a new playlist in my itunes which I could change befor the last update which was very recent. It won't do it like it used to. Help, please! reetz58

yeah it is the gayest thing that happens :S what i do is turn off the internet, then open it, then turn on internet, then use it. :S OR make your homepage a tab.

HT1918 i have recently moved from the uk to australia and cancelled my uk debit before the payment was processed for songs i bought in itunes. i have tried to edit my billing info with australian debit details but the site says 'invalid card' how can i fi

i have recently moved from the uk to australia and cancelled my uk debit before the payment was processed for songs i bought in itunes. i have tried to edit my billing info with australian debit details but the site says 'invalid card' how can i fix this?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

My ipad currently has ios 5.1.1 and won't recognize any available update for ios 6. I have tried on the ipad and connected to itunes and both say up to date. How to I update to ios 6?

My ipad currently has ios 5.1.1 and won't recognize any available update for ios 6. I have tried on the ipad and connected to itunes and both say up to date. How to I update to ios 6?

See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 6.1.x
iPhone 4S                                    iOS 6.1.x
iPhone 5                                      iOS 6.1.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 6.1.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 6.1.x
iPad 3                                          iOS 6.1.x
iPad 4                                          iOS 6.1.x
iPad Mini                                     iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

I am trying to use my iTunes gift card and it is telling me to to update my billing info why, I am trying to use my iTunes gift card and it is telling me to to update my billing info why

Similar Messages

Maybe you are looking for