I am unable to accept a .doc file from a sender

FILE TRANSFER ERROR:
Could not receive file “FAIR v. Rumsfeld.doc” from Tiggsfrnpooh26:
An error occurred.
This is what comes up when i try to recieve it.
I have had no trouble with sending and recieving files in the past, though this is the first time I have tried to recieve a .doc file from someone. And that someone is using a PC.
Others I ahve recieved and sent files to with no problem were on macs, but i dont think that is the issue here.
I do have port 5190 open as usual.
Am i Missing something,
any questions will be answered right away.

Hi
The " v. " was the thing causing the problem.
12:23 PM Wednesday; March 29, 2006

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// $Header$
* Please complete these missing tags
* @author
* @rref
* @copyright
* @concurrency
* @see
package ifs.pm.common.jsp;
import oracle.ifs.adk.http.HttpUtils;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.servlet.http.HttpSession;
import javax.servlet.ServletInputStream;
import oracle.ifs.beans.Selector;
import oracle.ifs.beans.Format;
import java.util.Enumeration;
import java.util.Locale;
import java.net.URLEncoder;
import java.lang.Class;
import java.lang.reflect.Method;
import java.lang.reflect.InvocationTargetException;
import oracle.ifs.adk.security.IfsHttpLogin;
import java.io.IOException;
import java.io.InputStream;
import java.io.OutputStream;
import java.io.FileOutputStream;
import java.io.File;
import ifs.pm.common.trace.Alert;
import oracle.ifs.beans.LibraryObject;
import oracle.ifs.beans.ClassObject;
import oracle.ifs.beans.Document;
import oracle.ifs.beans.LibraryObjectDefinition;
import oracle.ifs.beans.Attribute;
import oracle.ifs.common.AttributeValue;
import oracle.ifs.beans.PublicObject;
import oracle.ifs.beans.FolderPathResolver;
import oracle.ifs.beans.LibrarySession;
import oracle.ifs.common.IfsException;
import oracle.ifs.beans.LibraryService;
import oracle.ifs.beans.LibrarySession;
import oracle.ifs.common.CleartextCredential;
import oracle.ifs.common.ConnectOptions;
import java.util.Hashtable;
import java.util.Date;
import java.text.SimpleDateFormat;
public class JspHelper extends Object
public static final String ACTION = "Action";
public static final String OPERATION = "Operation";
public static final String POLICY = "Policy";
public static final String MIMETYPE = "MimeType";
public static final String OPEN = "Open";
public static final String DOWNLOAD = "Download";
public static final String RENDER = "Render";
public static final String WEBLOGON = "/Login";
public static final String USERNAME = "username";
public static final String PASSWORD = "password";
public static final String SERVICE = "service";
public static final String SCHEMA_PASSWORD = "schemapassword";
public static final String IFSHTTPLOGIN = "IfsHttpLogin";
public static final String IFSWEBROOT = "/ifs/webui";
public static final String IFSTIMEOUT_URL = "/html/timeout.html";
private static String m_ServletPath = null;
private static final boolean DEBUG = true;
private static final String OPEN_SAVEAS_DIALOG = "oracleifs/download";
* Please complete the missing tags for JspHelper
* @param
* @return
* @throws
* @pre
* @post
private static Hashtable characterEncoding = new Hashtable();
static {
characterEncoding.put("+","%2B");
characterEncoding.put("#","%23");
characterEncoding.put("&","%26");
characterEncoding.put(" ","%20");
characterEncoding.put("'","%27");
characterEncoding.put(":","%3A");
characterEncoding.put("(","%28");
characterEncoding.put(")","%29");
characterEncoding.put("-","%2D");
private static String getServletPath()
return m_ServletPath;
public static String generateURL(Long id)
// Creates an Encoded URL from a Docid
String url = "";
if (getServletPath() != null) {
url = getServletPath();
url = url + "/";
url = url + (String) characterEncoding.get(":");
url = url + id.toString();
return url;
public static String generateURL(String path)
// Creates an Encoded URL from a Docid
String url = "";
if (getServletPath() != null) {
url = getServletPath();
if (!path.startsWith("/")) {
url = url + "/";
url = url + encodePath(path);
return url;
private static void setupServletPath(HttpServletRequest req)
// If never initialized, get the servlet path and store
// in the static
if ( null == m_ServletPath )
String contextPath = null;
String servletPath = "";
// Start with an empth string
m_ServletPath = "";
//let's figure out whether we're running under Servlet API 2.2
//or an earlier version
Class c = req.getClass();
try
//getContextPath() is first defined in 2.2
Method m = c.getMethod("getContextPath", null);
contextPath = (String)m.invoke(req, null);
catch (NoSuchMethodException e1)
catch (InvocationTargetException e2)
catch (IllegalAccessException e3)
if (DEBUG) {
Alert.log("JspHelper.setupServletPath(): contextPath = " + contextPath);
servletPath = req.getServletPath();
if (DEBUG) {
Alert.log("JspHelper.setupServletPath(): servletPath = " + servletPath);
if ( null != contextPath )
m_ServletPath = contextPath;
if ( null != servletPath )
m_ServletPath += servletPath;
else
if (DEBUG) {
Alert.log("JspHelper.setupServletPath(): not first time through.");
if (DEBUG) {
Alert.log ("JspHelper.setupServletPath(): m_ServletPath = " + m_ServletPath);
private static String getReposPath( HttpServletRequest request )
String result = null;
String path = request.getParameter(DOCUMENT_PATH);
if (null == path) {
path = request.getParameter(ALTERNATIVE_PATH);
return getReposPath(path);
public static String getReposPath(String path)
if (DEBUG) {
Alert.log ("JspHelper.getReposPath(request): Initial Path = " + path);
if (path != null) {
if ( ( null != getServletPath() ) && path.startsWith(getServletPath())) {
path = path.substring(getServletPath().length());
if (DEBUG) {
Alert.log ("JspHelper.getReposPath(request): Stripped Path = " + path);
path = undoSubstitutions(path);
if (DEBUG) {
Alert.log ("JspHelper.getReposPath(request): Converted Path = " + path);
if (DEBUG) {
Alert.log("JspHelper.getReposPath(request) Final Path = " + path);
return path;
public static String encodePath(String path)
// Substitute '%', then everything else
path = replaceString(path,"%","%25");
return doSubstitutions(path);
public static String decodePath(String path)
path = undoSubstitutions(path);
return replaceString(path,"%25","%");
public static String doSubstitutions(String path)
String encodedPath = path;
Enumeration keys = characterEncoding.keys();
while (keys.hasMoreElements()) {
String source = (String) keys.nextElement();
String target = (String) characterEncoding.get(source);
encodedPath = replaceString(encodedPath,source,target);
return encodedPath;
public static String undoSubstitutions(String path)
String encodedPath = path;
Enumeration keys = characterEncoding.keys();
while (keys.hasMoreElements()) {
String source = (String) keys.nextElement();
String target = (String) characterEncoding.get(source);
encodedPath = replaceString(encodedPath,target,source);
return encodedPath;
public static String getReposPath( HttpServletRequest request )
return HttpUtils.getIfsPathFromJSPRedirect(request);
public static String generateURL(HttpServletRequest request, Long id)
return HttpUtils.getURLFromIfsPath(request,":" + id.toString());
public static String generateURL(HttpServletRequest request, String path)
return HttpUtils.getURLFromIfsPath(request,path);
public JspHelper()
IfsException.setVerboseMessage( true );
* Please complete the missing tags for getArgumentAsString
* @param
* @return
* @throws
* @pre
* @post
public static String getArgumentAsString( Object arg )
if( null == arg )
return "";
else
return arg.toString();
* Please complete the missing tags for getArgumentAsString
* @param
* @return
* @throws
* @pre
* @post
public static String getArgumentAsString( String formatMask, Date arg )
if( null == arg )
return "";
else
SimpleDateFormat sdf = new SimpleDateFormat( formatMask );
return sdf.format( arg );
* Please complete the missing tags for getSession
* @param
* @return
* @throws
* @pre
* @post
public static LibrarySession getSession( HttpServletRequest request, HttpServletResponse response )
throws IfsException
if( DEBUG )
Alert.log( "getSession(request,response): Entering Method." );
dumpServletParameters( request );
// setupServletPath(request);
LibrarySession ifsSession = null;
HttpSession httpSession = request.getSession( true );
if( null != httpSession )
IfsHttpLogin ifsLogin = ( IfsHttpLogin ) httpSession.getValue( IFSHTTPLOGIN );
if( ifsLogin != null )
ifsSession = ifsLogin.getSession();
if( null == ifsSession )
try
// String timeoutPath = generateURL(request,getTimeOutURL());
String timeoutPath = HttpUtils.getURLFromIfsPath( request, getTimeOutURL() );
if( DEBUG )
Alert.log( "getSession(request,response): Unable to get a valid Session = assuming Timeout problem. Redirecting to " + timeoutPath );
response.sendRedirect( timeoutPath );
catch( IOException ioe )
throw new IfsException( 9999, ioe );
return ifsSession;
* Please complete the missing tags for getObject
* @param
* @return
* @throws
* @pre
* @post
public static PublicObject getObject( HttpServletRequest request, HttpServletResponse response )
throws IfsException
// Will return null and set a Redirect to the Timeout Page if the Sesssion
// is null.
String path = null;
PublicObject po = null;
LibrarySession ifsSession = getSession( request, response );
if( null != ifsSession )
// path = getReposPath(request);
path = HttpUtils.getIfsPathFromJSPRedirect( request );
if( path.charAt( 1 ) == ':' )
Long docId = new Long( path.substring( 2 ) );
po = ifsSession.getPublicObject( docId );
else
FolderPathResolver fpr = new FolderPathResolver( ifsSession );
fpr.setRootFolder();
po = fpr.findPublicObjectByPath( path );
if( DEBUG )
Alert.log( "getObject(request,response): Object is a " + po.getClassname() );
po = po.getResolvedPublicObject();
return po;
* Please complete the missing tags for getExtendedAttributeValues
* @param
* @return
* @throws
* @pre
* @post
public static LibraryObjectDefinition getExtendedAttributeValues( LibraryObject lo, HttpServletRequest request )
throws IfsException
// Returns a Library Object Definition containing the Attribute Values for each
// Extended Attribute which appears as a parameter in the request obvject.
ClassObject co = lo.getClassObject();
Attribute [] attributes = co.getExtendedClassAttributes();
return getAttributeValues( attributes, request );
* Please complete the missing tags for getEffectiveAttributeValues
* @param
* @return
* @throws
* @pre
* @post
public static LibraryObjectDefinition getEffectiveAttributeValues( LibraryObject lo, HttpServletRequest request )
throws IfsException
// Returns a Library Object Definition containing the Attribute Values for each
// Extended Attribute which appears as a parameter in the request obvject.
ClassObject co = lo.getClassObject();
Attribute [] attributes = co.getEffectiveClassAttributes();
return getAttributeValues( attributes, request );
* Please complete the missing tags for getAttributeValues
* @param
* @return
* @throws
* @pre
* @post
public static LibraryObjectDefinition getAttributeValues( Attribute [] attributes, HttpServletRequest request )
throws IfsException
LibraryObjectDefinition def = new LibraryObjectDefinition();
if( attributes != null )
for( int i = 0; i < attributes.length; i++ )
AttributeValue av = getAttributeValue( attributes [ i ], request );
if( av != null )
def.setAttribute( av );
return def;
* Please complete the missing tags for getAttributeValue
* @param
* @return
* @throws
* @pre
* @post
public static AttributeValue getAttributeValue( Attribute attribute, HttpServl etRequest request )
throws IfsException
AttributeValue av = null;
String name = attribute.getName();
String newValue = request.getParameter( name );
if( newValue != null )
if( newValue.equals( "" ) )
av = AttributeValue.newNullAttributeValue( attribute.getDataType() );
else
av = AttributeValue.newAttributeValue( newValue );
av.setName( name );
return av;
* Please complete the missing tags for downloadContent
* @param
* @return
* @throws
* @pre
* @post
public static void downloadContent( HttpServletRequest request, HttpServletResponse response )
throws IfsException
boolean download = false;
String action = request.getParameter( ACTION );
if( action != null )
if( action.equals( DOWNLOAD ) )
download = true;
Alert.log( "JspHelper.downloadContent(): download = " + download );
try
Document doc = ( Document ) JspHelper.getObject( request, response );
OutputStream os = response.getOutputStream();
if( download )
response.setContentType( OPEN_SAVEAS_DIALOG );
response.setHeader( "Content-Disposition", "attachment; filename=" + doc.getName() );
else
response.setContentType( doc.getFormat().getMimeType() );
response.setHeader( "Content-Disposition", "inline; filename=" + doc.getName() );
response.setContentLength( ( int ) doc.getContentSize() );
InputStream is = doc.getContentStream();
byte [] bytesRead = new byte [ 1024 ];
for( int byteCount = is.read( bytesRead, 0, bytesRead.length );
byteCount > 0;
byteCount = is.read( bytesRead, 0, bytesRead.length ) )
os.write( bytesRead, 0, byteCount );
catch( Exception e )
throw new IfsException( 9999, e );
* Please complete the missing tags for dumpServletParameters
* @param
* @return
* @throws
* @pre
* @post
public static void dumpServletParameters( HttpServletRequest request )
// setupServletPath(request);
Enumeration parmList = request.getParameterNames();
Alert.log( "Parameter List:" );
while( parmList.hasMoreElements() )
String parmName = ( String ) parmList.nextElement();
Alert.log( " " + parmName );
Alert.log( "Parameter Processing Completed." );
* Please complete the missing tags for obtainSession
* @param
* @return
* @throws
* @pre
* @post
public static LibrarySession obtainSession( HttpServletRequest request, HttpServletResponse response )
throws IfsException
if( DEBUG )
Alert.log( "obtainSession(request,response): Servlet Parameters = " );
dumpServletParameters( request );
// setupServletPath(request);
HttpSession httpSession = request.getSession( true );
if( httpSession != null )
IfsHttpLogin ifsLogin = ( IfsHttpLogin ) httpSession.getValue( IFSHTTPLOGIN );
if( ifsLogin != null )
LibrarySession ifsSession = ifsLogin.getSession();
if( ifsSession != null )
return ifsSession;
if( DEBUG )
Alert.log( "JspHelper.obtainSession: Unable to get Session. - Attempting to create new Session" );
LibrarySession ifs = null;
String username = "guest";
String password = "welcome";
String service = "IfsDefault";
String schemaPassword = "manager";
String suppliedUsername = request.getParameter( USERNAME );
String suppliedPassword = request.getParameter( PASSWORD );
String suppliedService = request.getParameter( SERVICE );
String suppliedSchemaPassword = request.getParameter( SCHEMA_PASSWORD );
if( suppliedUsername != null )
username = suppliedUsername;
if( suppliedPassword != null )
password = suppliedUsername;
if( suppliedService != null )
service = suppliedService;
if( suppliedSchemaPassword != null )
schemaPassword = suppliedSchemaPassword;
if( DEBUG )
Alert.log( "JspHelper.obtainSession: Creating new Session." );
Alert.log( " Username = " + username );
Alert.log( " Password = " + password );
Alert.log( " Service = " + service );
Alert.log( " Schema Password = " + schemaPassword );
LibraryService ifsService = new LibraryService();
CleartextCredential me = new CleartextCredential( username, password );
ConnectOptions connect = new ConnectOptions();
connect.setLocale( Locale.getDefault() );
connect.setServiceName( service );
connect.setServicePassword( schemaPassword );
LibrarySession ifsSession = ifsService.connect( me, connect );
if( DEBUG )
Alert.log( "JspHelper.obtainSession: Session Created." );
JspLogin login = new JspLogin();
login.setSession( ifsSession );
httpSession.putValue( IFSHTTPLOGIN, login );
if( DEBUG )
Alert.log( "JspHelper.obtainSession: Login Object Saved." );
return ifsSession;
* Please complete the missing tags for replaceString
* @param
* @return
* @throws
* @pre
* @post
public static String replaceString( String string, String string1, String string2 )
int offset = string.indexOf( string1 );
switch( offset )
case - 1 :
return string;
case 0 :
return string2 + replaceString( string.substring( string1.length() ), string1, string2 );
default:
return string.substring( 0, offset ) + string2 + replaceString( string.substring( offset + string1.length() ), string1, string2 );
* Please complete the missing tags for printLink
* @param
* @return
* @throws
* @pre
* @post
public static void printLink( javax.servlet.jsp.JspWriter out,
String name,
String url,
String color )
throws java.io.IOException
if( null != url )
if( url.indexOf( "http://" ) != 0 )
url = "http://" + url;
out.println( " <A HREF=\"" + url + "\">" + name + "</A>" );
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* @param
* @return
* @throws
* @pre
* @post
public static void printItem( javax.servlet.jsp.JspWriter out,
String titleValue,
String dataValue,
String titleColor,
String dataColor )
throws java.io.IOException
if( null != dataValue )
out.println( "" + titleValue + ": " + dataValue + " " );
* Please complete the missing tags for printItem
* @param
* @return
* @throws
* @pre
* @post
public static void printItem( javax.servlet.jsp.JspWriter out,
String titleValue,
Integer dataValue,
String titleColor,
String dataColor )
throws java.io.IOException
if( null != dataValue )
printItem( out, titleValue, dataValue.toString(), titleColor, dataColor );
* Please complete the missing tags for printItem
* @param
* @return
* @throws
* @pre
* @post
public static void printItem( javax.servlet.jsp.JspWriter out,
String titleValue,
Boolean dataValue,
String titleColor,
String dataColor )
throws java.io.IOException
if( null != dataValue )
printItem( out, titleValue, dataValue.toString(), titleColor, dataColor );
* Please complete the missing tags for printItem
* @param
* @return
* @throws
* @pre
* @post
public static void printItem( javax.servlet.jsp.JspWriter out,
String titleValue,
Date dataValue,
String titleColor,
String dataColor )
throws java.io.IOException
if( null != dataValue )
printItem( out, titleValue, dataValue.toString(), titleColor, dataColor );
* Please complete the missing tags for renderContent
* @param
* @return
* @throws
* @pre
* @post
public static void renderContent( HttpServletRequest request, HttpServletResponse response )
throws IfsException
Document doc = ( Document ) JspHelper.getObject( request, response );
boolean download = false;
boolean renderedOutput = false;
String mimeType = null;
// Determine if we are opening or Downloading Content based on Action
String action = request.getParameter( ACTION );
if( action != null )
if( action.equals( DOWNLOAD ) )
download = true;
if( DEBUG )
Aler t.log( "JspHelper.downloadContent(): download = " + download );
// Determine is we want Raw or Rendered Content. For Rendered Content both
// Operation and Policy must be supplied.
String operation = request.getParameter( OPERATION );
String policy = request.getParameter( POLICY );
if( ( null != operation ) && ( null != policy ) )
renderedOutput = true;
if( DEBUG )
Alert.log( "JspHelper.downloadContent(): renderedOutput = " + renderedOutput );
// Determine if contentType comes from Document or is supplied explicity.
mimeType = request.getParameter( MIMETYPE );
if( null == mimeType )
mimeType = doc.getFormat().getMimeType();
if( DEBUG )
Alert.log( "JspHelper.downloadContent(): mimeType = " + mimeType );
// Process as Requested.
try
response.setContentType( mimeType );
String filename = doc.getName();
String fileExtension = filename.substring( filename.lastIndexOf( '.' ) + 1 );
filename = filename.substring( 0, filename.lastIndexOf( '.' ) - 1 );
Selector mySelector = new Selector( getSession( request, response ) );
mySelector.setSearchClassname( Format.CLASS_NAME );
mySelector.setSearchSelection( Format.MIMETYPE_ATTRIBUTE + "='" + mimeType + "'" );
if( mySelector.getItemCount() > 0 )
Format f = ( Format ) mySelector.getItems( 0 );
fileExtension = f.getExtension();
filename = filename + '.' + fileExtension;
if( DEBUG )
Alert.log( "JspHelper.RenderContent(): Filename = " + filename );
if( download )
response.setHeader( "Content-Disposition", "attachment; filename=" + filename );
else
response.setHeader( "Content-Disposition", "inline; filename=" + filename );
InputStream is;
if( renderedOutput )
is = doc.renderAsStream( operation, policy, null );
else
is = doc.getContentStream();
response.setContentLength( ( int ) doc.getContentSize() );
OutputStream os = response.getOutputStream();
byte [] bytesRead = new byte [ 1024 ];
for( int byteCount = is.read( bytesRead, 0, bytesRead.length );
byteCount > 0;
byteCount = is.read( bytesRead, 0, bytesRead.length ) )
os.write( bytesRead, 0, byteCount );
catch( Exception e )
throw new IfsException( 9999, e );
* Please complete the missing tags for dumpInputStream
* @param
* @return
* @throws
* @pre
* @post
public static void dumpInputStream( ServletInputStream sis )
throws IOException
FileOutputStream fos;
if( File.separator.equals( "\\" ) )
fos = new FileOutputStream( "C:\\temp\\request.txt" );
else
fos = new FileOutputStream( "/tmp/request.txt" );
byte [] bytes = new byte [ 1024 ];
for( int bytesRead = sis.readLine( bytes, 0, bytes.length );
bytesRead > 0;
bytesRead = sis.read( bytes, 0, bytes.length ) )
Alert.log( "JspHelper.dumpInputStream() BytesRead = " + bytesRead );
fos.write( bytes, 0, bytesRead );
fos.close();
* Please complete the missing tags for getTimeOutURL
* @param
* @return
* @throws
* @pre
* @post
private static String getTimeOutURL()
Locale locale = Locale.getDefault();
String country = locale.getCountry();
String language = locale.getLanguage().toLowerCase();
String localizedFolder = language;
if( country != null )
if( ( ! language.equalsIgnoreCase( "en" ) ) | |
( ( language.equalsIgnoreCase( "en" ) ) && ( ! country.equalsIgnoreCase( "US" ) ) ) )
language = language + "_" + country.toUpperCase();
return IFSWEBROOT + "/" + language + IFSTIMEOUT_URL;
null

Unable to read a resources file from my page

Hi,
I am trying to read a file from the project resources and I can't have access to the physical file. I have the following code in my page:
javax.faces.context.ExternalContext ec = this.getExternalContext();
URL url = ec.getResource("/resources/displayPassengers.xsl");
InputSource inputSourceXSL = new InputSource(url.toExternalForm());
InputStream inpStreamXSL = null;
if (inputSourceXSL.getByteStream() != null) {
log("Loading xml file: " + url.toExternalForm());
inpStreamXSL = inputSourceXSL.getByteStream();
} else {
log("Unable to extract URL from Page context: WEB-INF/displayPassengers.xsl");
The url is not null.
The inputSourceXSL is not null and inputSourceXSL.getByteStream() is always null.
Please let me know how to access the file.
Rgrds.

this should work
InputSource inputSourceXSL = new InputSource(url.openStream());

I have Acrobat Pro DC and Adobe PDF Pack and I am still unable to open a PDF file from my outlook.

I have Acobat Pro DC and Adobe PDK Pack and I am still unable to oepn an PDF filed from my Outlook. So I have to save it on my computer but then I can only open it in Adobe Reader. Please help

Hello courtneym48375386,
Could you please let me know what version of Outlook are you using.
Please try opening some other PDF file and check if the same issue persists as this might be a document specific issue.
Also, what happens if you try opening the file in Acrobat?
Let me know.
Regards,
Anubha

I am unable to attach a PDF file from Documents

I am unable to access and attach a PDF file from Documents

I assume you are trying to attach a PDF to an email. I can perform this task several ways.
With a Finder window open and the PDF showing in that window, drag the PDF to the Mail app icon on the dock. This creates a new email and attaches the PDF to it. (PDFs tend to attach in inline view mode, that is you can see the entire document. To see it as a file icon right click on the PDF text and select View as Icon.)
I can drag the PDF directly into an open new email message if both the email message and the PDF file can be seen.
There's an icon on the Mail toolbar that looks like a paper clip. Click on it to get a file selector and drill down until you see the PDF. Select it and click OK.
Select Attachments from the Edit menu and choose Attach file to end of message

Can't open MS Word .doc files from SharePoint 2013 document library?

Hello,
I have uploaded some MS Word files with .doc extension into a SharePoint 2013 document library, but they don't open when clicked. I can do a number of things to the file, like view and edit properties, download and other things, but it does not
open up when mouse clicked. There are PDF files in the document library and they open up just fine. Any ideas?
I should add that MS Word 2010 .docx files can not be opened either.
Thanks.
Paul

Hi,
Whether you use office 2013.
Considering this .doc file can be smoothly opened in Office if you downloaded it to your local, it indicates that the Word document and Microsoft Word doesn’t have any problems. The issue may be caused by the compatibility between Office
and your site.
1.Check whether you have the SharePoint OpenDocuments Class add on enabled at first.
Internet Explorer >Tools iron > Manage add-ons >
Choose to Show All add-ons. Find SharePoint OpenDocuments Class and make sure it’s enabled.
2.go to Compatibility view settings > add your SharePoint site to compatibility view
3.go to Internet Options,
Advanced > Reset… > Check Delete personal settings and reset
Security > Trusted sites > sites > add SharePoint sites to trusted sites
4.If it doesn’t work, please open Word, go to Options > Trust Center > Trust Center Settings > Protected View > Uncheck all.
Best Regards,
Lisa Chen
Lisa Chen
TechNet Community Support

I am unable to accept a .doc file from a sender

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