I am unable to access Itunes store

I am unable to access Itunes Store

Has anyone ever noticed that iTunes are extremely slow at resolving problems?
I keep getting emails thanking me for my patience.
At the very least I would like to know a timeframe for resolution, or a reason for the delay. Not hard really, it's basic customer service!

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HT1911 what to do when unable to access itunes store? I tried logging in but it tells me I'm not connected to the internet.

what to do when unable to access itunes store? I tried logging in but it tells me I'm not connected to the internet.

You cannot use the iTunes Store of any country other than one one in which you live and have a payment method. If the Sound Cloud app is no longer available in your country's iTunes Store, then that app will not be available to you. Contact the developer and ask if they have any plans to re-release it in your country; it may have been removed due to a problem or pending update and will be reinstated at some point.
Regards.

HT201363 i am unable to access itunes store

I am unable to access itunes store. I had to reset my icloud password, and I don't know if that affected my itunes account. is there something going on with my account. how do i know if it has been compromised?

Has anyone ever noticed that iTunes are extremely slow at resolving problems?
I keep getting emails thanking me for my patience.
At the very least I would like to know a timeframe for resolution, or a reason for the delay. Not hard really, it's basic customer service!

Hi unable to access itune store on my itunes app all my purchased songs are there

I am unable to access the store I have credit and I can access my account history but unable to connect with store to purchase more songs

Hello, rarehope.
Thank you for visiting Apple Support Communities.
I would need more information regarding exact error messages received or exactly what issue your are experiencing in order to better assist you. However, here is an article that will help you troubleshoot issues downloading media from the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

TS1368 I am unable to access itunes store, error message states unable to complete my request at the time that it is temporily unavaiable?

I have recently had a laptop with windows 8 on, i was able to access itunes store last night but as i was in there adding to my wishlist my laptop did an update and since then I have had this error message when trying to access itunes store. Can anyone help as i am not that good with computers. thanks

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I am unable to access itunes store(I have already tried uninstalling and reinstalling itunes)

I am having trouble accessing itunes store . What is your suggestion? My operating system is windows 8.1

Hello joanfromwilson,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store connection issues:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Mac Mini 2010 (0sx 10.7.4) unable to access iTunes Store in three weeks

Hi there,
I have read and tried virtually EVERYTHING I could find via the net including Apple's own problem solving solutions regarding the fact that my Mac Mini (late 2010) running Osx 10.7.4 simply cannot not access the iTunes store... AT ALL "iTunes could not connect to the iTunes Store. The host is down. Make sure your network connecvtion is active and try again" blah blah yes yes). Every other use of the internet works brilliantly on it.
It has now been THREE WEEKS... waiting and trying a myriad of solutions proposed by discussion groups and professionals (incl Apple), HOWEVER... as it stands, I have use an old G5 PowerPC Tower when I need to do anything invloving the iTunes Store, which is sad as I really would like to pass it on as a gift. SO, I have a brand new OS that is pretty much useless for Apple's own products (do you want our $$ spent in your store or not) and the two iPhones, the old G5, the old PowerMac Lappy and an even older Mac Lappy all happily connect to iTunes BUT it seems this new OS "Lion" (like the Wizard of OZ character... lacks the "courage" to actually do it's job.
I have rebuilt networks, prefs, used terminal, deleted prefs, changed Apple Id, password, ports, etc etc etc etc... I don't think there is one solution I haven't tried ALL I can say is... ***??? Thank god I do know enough about Mac systems to get around, I would hate to be my mother or grandparents or a newbie. As it is iTunes is useless (now just a fancy MP3 player. Does ANYONE know something I haven't tried? Or is this mac mini... simply a fancy apple tv that can't actually access anything Apple...) Cheers

Welcome to AD!
+Using Proxy: Yes+
+HTTP Proxy: gateway.fasoffice.com:80+
Disable that proxy server in IE settings and see if you can connect.

HT201485 Ihave an apple id . I am unable to access itunes stores with this id

I have an apple id but unable to access i tunes store with this & password for purchases

Click on the AppStore application on iPhone. Click FEATURED. Scroll to the bottom of the screen. Click on your AppleID. In the Menu sign out then sign back in.
If this doesnt work, repeat the above; when you get to the menu after clicking on your appleID in the app store click, VIEW APPLE ID. Once you do that you should be able to change the store in the country/region settings.

Since my windows 8 has automatically updated, I am unable to access itunes store. It comes up blank, and sometimes my downloads say 'the network connection was reset'. Any ideas?

I have checked servers and ports, done the winsock bit (only bonjour shows), have checked my antivirus, everything. But still I can't sort it and it's frustrating me, as it picks and chooses when it downloads apps and songs I have recently purchased too. Nothing has changed except for the windows 8 automatic updates, and it was working fine beforehand.

Hi, SarahKilmister.
Thank you for visiting Apple Support Communities.
Here are the best troubleshooting articles when experiencing issues accessing the iTunes Store.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

Unable to access iTunes store following hard drive upgrade

Following the Apple instructions for upgrading the hard drive on a Macbook I cloned my existing drive to the new drive then installed the new drive. After a reboot everything working perfectly except that the iTunes store will no longer accept my account. Emails to Apple support on this issue remain unanswered after seven days. NB I am still able to access previously purchased music but cannot purchase any more - at least not from iTunes. How do I get the iTunes store to recognise my old account now running from the new hard drive. (Needlesstosay the old drive has been wiped and reformatted.

And none of the information you have on file with your credit card may have changed? This sounds as though it is something better resolved by an iTunes Store customer service representative, as it may require account access.
I know that you've attempted to email them before, but I would send another message via the link I posted above, explaining everything calmly and in detail. Make sure to indicate that you've emailed before but never received a response back, and then check any junk mail or bulk mail filters you have, as sometimes their responses can be filtered out.
CG

"Sign into iTunes Account" prompt popping up for everything & unable to access iTunes Store?

After I updated to 11.1.5 on my Mac (Running 10.9.2) every time I try to do something, be it listen to iTunes Radio, update apps, view my account in the iTunes store, download a new app, etc. I get the "Sign into iTunes Account" prompt repeatedly. Regardless if I enter the correct password or not it will continuously pop up not allowing me to do whatever I'm trying to do. I've tried signing out/signing back in and deauthorizing/authorizing my computer and haven't had any luck in getting any of these functions to work.

Hello, WhosNickDoglio.
Thank you for visiting Apple Support Communities.
The most common resolution for this issue would be to make sure Safari has been update. If the issue persists, try all of the steps referencing to Mac OS X in the two articles below.
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

No longer able to access iTunes Store?

Since updating to latest iTunes version - I am unable to access iTunes store.
I've checked my 'firewall' and itunes is 'enabled', on running a check in i-tunes the following was noted;
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
Any ideas?
Scobie

I have iTunes 7.6.1.9 installed. It has been working fine until four days ago. Now, I can no longer connect to the iTunes store. According to the diagnostics data, iTunes thinks I am using a proxy server. That proxy server is what I use when I connect to my corporate LAN via a VPN. I connect off and on, but, it is not my permanent Internet connection. How can I tell iTunes that I am not using my proxy server? Yahoo Music Jukebox and my AntiVirus program also can no longer connect to the Internet. I suspect the proxy server issue with these as well as they have been working fine until a few days ago.
Here is the diagnostics data:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
System manufacturer System Product Name
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.3.1
iTunes Serial Number E102C412AEA5A0A6
Current user is an administrator.
The current local date and time is 2008-03-23 18:16:13.
iTunes is not running in safe mode.
Video Display Information
Radeon X1900 GT
Radeon X1900 GT Secondary
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {A7B09BDD-D44F-4C97-999E-41243D72BFF8}
Description: Nortel IPSECSHM Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Adapter Name: {720702FB-B3CB-4BD9-BC1C-D70BA529A3CE}
Description: Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Mar 23 14:34:57 2008
Lease Expires: Sun Mar 30 14:34:57 2008
DNS Servers: 192.168.0.1
192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: xxxxxxxxx.xxx.com:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-03-19 21:46:02.

Having trouble accessing itunes store...help please

Been unable to access itunes store for 2 weeks.tried updating all latest downloads, internet connection works. taken itunes off and downloaded again...still no access to itunes store
any help?

I am having the same issue... The following are the most common occurances:
1. Sometimes the progress bar will get to about 45% and then just sit there...
2. Every once and a while the store will half load but it looks like a poorly scripted website circa 1996... all text and hyperlinks (which don't work i might add.. see number 1.)
3. iTunes crashes all together when i clock on the store button.
4. Nothing happens at all... as if it wouldnt have the time to be bothered to load at all.
For the exhuberant amount of money that I and so many others are throwing at Cupertino, you would think they would have a half decent support team that reponds online... instead of tossing blue shirts onto 12-16 jokers into every store they had as if to say... come on in and lets have a go at this the hard way.
Frusterated.

HT5706 Having trouble accessing iTunes store

Got an Apple TV for Easter, hooked it up and everything seemed to be working fine, until I tried to buy a movie. Eveytime I try to buy something it says "unable to access Itunes store" How to fix?

Hi Alexis,
Thanks for visiting Apple Support Communities.
If your Apple TV does not connect to the iTunes Store, I recommend the tips in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy

Apple tv not accessing itunes store

Have done an upgrdae on Apple TV firmware and now unable to access iTunes store..keeps sy try again later? any solutions here as I have had this for a couple of days

Answers can only be as helpful as the details provided. This does not give any one much to go on. Is ATV able to connect to Netflix, HomeSharing, AirPlay, etc? Any of the other services working? Are you using WiFi? Is so have you tried it using a wired connection? What does the network test tool under settings show?

I am unable to access Itunes store

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