I am unable to access my app store or iBooks on my iPad this morning

I am unable to access the apple App Store or iBooks this morning. What do I do?

Hi tmvasquez,
If you are unable to access certain applications on your iPad it may be that there are restrictions set up on the iPad. See this article for guidance -
iOS: Understanding Restrictions (parental controls)
http://support.apple.com/kb/HT4213
Settings > General > Restrictions if this is set to On you can continue to see what restrictions are set up.
If Restrictions are set to Off, please reply back and we’ll see where to go from there.
Thanks for using Apple Support Communities.
Best,
Brett L

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I am not able to access the "Settings" on my iPad 3. I just get a gray screen for about 30 seconds and then the app shuts down. I am also unable to access the App store, iTunes, or any app requiring an internet connection. Any thoughts?

I am not able to access the "Settings" on my iPad 3. I just get a gray screen for about 30 seconds and then the app shuts down. I am also unable to access the App store, iTunes, or any app requiring an internet connection. Any thoughts?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."

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The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

HT1338 I'm having trouble renting movies from itunes to my MacBook Pro. I keep getting an unknown error -50. I also can't download things nor access the app store. How can I fix this?

I'm having trouble renting movies and other media from itunes to my MacBook Pro. I keep getting an unable to access itunes due to an unknown error -50. I can't even access the app store. Anybody know how to fix this?

Have you tried posting your issue in the iTunes forum where all those gurus are?

Hi. I just upgraded to the IPhone 5. I am connected to wifi but I am still unable to access ITunes, App Store and Safari. I have tried helpful tips but nothing is working. Any suggestions? I have also done the sync to Wifi. Thanks

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What happens when you try? Do you get an error message.
disconnect from the wifi and try on cellular data, if you can access the apps, then the problems lies with your router.

I have been unable to access the App Store for two days. Anyone else experiencing this and what am I doing wrong?

What am I doing wrong?

Do you mean the "can't connect to the iTunes Store" message?
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Try placing the iPhone in recovery mode ...
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http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
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Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Unable to connect to app store

Hello. I have been unable to access the app store on my iPhone for the past 3 days. Each time I try to update or purchase something, I get this message: "cannot connect to the iTunes store: cancel of retry. ". Any suggestions?

Done that. Didnt work - Also tried updating DNS on my Router.
Do you know an IP or address i can tracert to make sure its not my connection ?
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Hi I am having trouble accessing the App store and I tunes on my IPad, it just keeps loading. How can I fix it please.

I am having trouble accessing the Apps store and ITunes on my IPad. It just keeps loading, can someone please tell me what I've done wrong. Thanks

I have never experienced that or read about it either but before you resort to restoring - and that may be what you have to end up doing - try the basics first.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
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Why am I not able to access the app store, itunes and safari since upgrading to Mavericks 10.9?

IT tells me they would have to revert to the old OS which they don't want to do or can't do? I have been two months without access. I am at a loss. any help or guidance would be appreciated. I work for state government and our servers are PC-based which I think where the problem is. Is there a work around to gain access to the app store, itunes and safari. The app store icon indicates I have updates available but I am stuck. Please advise.

I know safari is mac's native browser. Since updating to OSX10.9, I have not been able to open safari. Firefox works fine but I preferred safari. Safari just won't open, it acts like it wants to, but the progress bar goes about half way across and stops. What other information do I need to supply?
This is a very frustrating problem when I see that there are updates to apply, but am unable to open the app store to get them. I can't even see them.
IT, in my opinion, has almost thrown in the towel since they are more PC-based.I believe it is a connection problem but they have been unable to fix it. They blame mac for a hasty upgrade release that was not fully tested to see if there were any Mac/PC connection issues.
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TS1424 I am unable to open the Apps store. Any suggestions as to what the problem might be?

I am unable to open the Apps store. Any suggestions as to what the problem might be?

Hi Helen5012,
When troubleshooting iTunes Store connection issues, the following articles provides the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M.

I am unable to access my app store or iBooks on my iPad this morning

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