I am unable to access the Itunes Store. Freezes my pc

I have upgraded to the latest version of Itunes.  I have removed and downloaded again.  Still not working.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Similar Messages

  • Recently I have been unable to access the Itunes store.  I am currently using Itunes version 11.0.3.42.  Because I am using an older version of Itunes is that the reason I can't access the Itunes store?

    I recently have been unable to access the ITunes store.  I am currently running ITunes version 11.0.3.42.  Do I need to update to the current version of ITunes in order to connect to the ITunes store, or is there another reason I cannot connect?

    Hello stephencadmaster,
    Running the current version of iTunes is recommended. After reviewing your post, I have located an article that can help. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store issues:
    iTunes: Advanced iTunes Store troubleshooting
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

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    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Using iTunes 10.6 i am unable to access the iTunes store

    Since I installed iTunes 10.6 on my Win XP PC, I am no longer able to access the iTunes Store, sinc my iPod Touch, or view My Account.

    In the course of your troubleshooting to date, have you worked through the following document?
    Apple software on Windows: May see performance issues and blank iTunes Store

  • I am unable to access the iTunes Store, but all other features of iTunes are normal.

    I always get a message "We could not complete your iTunes Store request.  The host is down.  There was an error in the iTunes Store. Please try again later."  I have downloaded and reinstalled the current version of iTunes (11.0.2 (26) 64 bit) with no effect.  I have not had any other problems with iTunes.  I have not had any problems with Internet access.

    Very unusual to have 69 itunes plist files in ~/Library/Preferences.  Also unusual to not have one in ~/Library/Caches.
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    Don't open itunes yet.  Then, maybe a permissions repair on your home folder is in order.  You may try this first, if you like, and possible should, since your app store isn't quite right either:
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  • TS2753 i have removed iTunes and re-installed the latest version for Windows XP and still can't access the iTunes store; is there any way to get access to the iTunes store again?

    I am unable to access the iTunes store for the last two months, I've tried removing the software and re-installing the latest version for Windows XP and still no access; is there a solution that would allow me to get access again?

    If you haven't got a backup copy and if it's still in the store then you can try contacting iTunes support and see if they will grant you a re-download (there is no guarantee that they will) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • ITunes always accessing the iTunes store

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    I have no more tricks up my sleeve other than maybe it is a firewall issue with your router.
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    support.apple.com/kb/TS1368
    Sep 21, 2012 – You may be completely unable to access the iTunes Store on your computer or iOS device. You might also see an alert message similar to one ...

  • I am not able to access the "Settings" on my iPad 3. I just get a gray screen for about 30 seconds and then the app shuts down. I am also unable to access the App store, iTunes, or any app requiring an internet connection. Any thoughts?

    I am not able to access the "Settings" on my iPad 3. I just get a gray screen for about 30 seconds and then the app shuts down. I am also unable to access the App store, iTunes, or any app requiring an internet connection. Any thoughts?

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
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  • When accessing the Itunes store on my Touch, I am unable to click "buy now," though I can search and preview items.

    When accessing the Itunes store on my Touch, I am unable to click "buy now," though I can search and preview items.  I have already cleared off and made enough disc space.  Unsure what the issue could be. 

    Logout from your iTunes store account on that device and then log back in to see if that helps

  • I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

    I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

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    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    LENOVO Lenovo H420
    iTunes 10.7.0.21
    QuickTime not available
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0015AF9C035D73D0
    Current user is not an administrator.
    The current local date and time is 2012-09-15 18:28:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
    Description: Intel(R) 82579V Gigabit Network Connection
    IP Address: 192.168.1.10
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Sep 15 17:52:30 2012
    Lease Expires: Sun Sep 16 17:52:30 2012
    DNS Servers: 192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-04-29 17:37:19.
    **** Device Connectivity Tests ****
    iPodService 10.7.0.21 (x64) is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Brooke, iPod touch (2nd generation) running firmware version 4.2.1
    Serial Number: 9E******75J
    Most Recent Devices Not Currently Connected:
    iPod nano (6th Generation) running firmware version 1.2
    Serial Number: DC*******DVY
    iPhone 4S running firmware version 5.1.1
    Serial Number: C8*******TF9
    iPad 2 running firmware version 5.1.1
    Serial Number: DK*******FHW
    **** Device Sync Tests ****
    Sync tests completed successfully.
    <Edited by Host>

  • Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?

    Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?
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    I have the same issue.  How did you solve it?

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    Many thanks.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Error (-42032) when accessing the iTunes Store?

    Hello to all,
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    I wonder if you can help me.
    Thank you in advance and best regards.
    rolfwipi

    Doublechecking. Is that a 42023 rather than a 42032?
    If so, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • How can I use the old Apple TV with new iTunes?  It tells me to input a code in iTunes but iTunes no longer has a spot to input this code to allow sync.  I can access the iTunes Store fine, just none of my Library

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