I am unable to add my iPad to my support device list.

Hi All
Hopefully someone can help me as Apple so far have been next to useless.
A few months ago I took my iPad 3 to the Apple store to get it swapped out as the home button was not responding as it should be.
I took the swap away and a few days ago logged into my Apple Support Devices page and it lists my iphone but not my iPad. I went to add it by putting in the serial number and got presented with
According to our records, this serial number is registered to another Apple
ID. If you have more than one Apple ID, log in to My Support Profile with
that Apple ID to see your other registered products.
I then emailed Apple who told me they had un-associated it from any Apple ID and i should now be able to add it..
It tried...and I couldn't..
I then emailed them back telling them that and they have told me to ring up and pay a Fee..
All I want to do is get the device registered to myself!!
Any help would be great..
Thanks
Jon

call apple support
http://support.apple.com/kb/HE57

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I am unable to add my iPad to my support device list.

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