I am unable to buy gems in Clash of Clans
Since upgrading to iOS 7.0.2 I have not been able to purchase gems in Clash of Clans. I select any of the gem options and nothing happens. It does grey out the option for a few seconds but thats all. Previously it would prompt for my iTunes password.
The option still seems ok on my wifes iPad which has my Game Center account. However it has her iTunes account linked to her credit card. The iPad is still on iOS 6.
Has anyone seen this before. Can anyone help or work with Supercell. Got a feeling this is a bug.
Hello there Maycko.
The following Knowledge Base article offers up some practical steps for troubleshooting issues with app performance issues:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Hello, MirriamMon.
Thank you for visiting Apple Support Communities.
I understand you are unable to purchase items from the iTunes Store as it is requiring your old credit card information. You can try and change your payment method to none and see if it will allow you to make a purchase using your gift car. However, if there are any outstanding balances, you will be required to enter credit or debit card information before you can make purchases.
Change or remove your payment information from your iTunes Store account (Apple ID)
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Hi i have a problem when i want to buy gem for clash of clans can u help me plz?
Hi i have a problem when i want to buy gem for clash of clans can u help me plz?
What happens when you try to buy them ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ? -
how can i buy gem in clash of clans?it give me error like this"the buying is not complited"
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Trying to buy gems in clash of clans but won't let says can not connect to iTunes I have wifi and can still purchase song in iTunes
First I will say good luck! I have been trying to have them fix mine for a couple days now and still can't make the purchase I need to in my own game in King's Empire that is actually really messing up my game. While none of the suggestions I have found to fix it have worked and support still hasn't fixed it either, I did read somewhere to set the date on your device ahead by a few years, click out of the date and time, then go back in and set it to auto again so it corrects the time itself. Then restart the device and see if it works. Again it didn't work for my problem, but I saw many who said it did work for them and they were having them same issues as we are. Otherwise, if that doesn't work, it looks like you and I will both be in the same boat and have to wait on support. Again, good luck and hope it resolves soon.
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How can I fix this about contacting iTunes support when trying to buy gems on clash of clans game? How to infix or resolve this issue? Thanks Ryan
Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
everytime i try to buy gems from clash of clans game i receive the following message (your purchase could not be completed) what should i do?
Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html -
I want to buy gems on clash of clans but it doesnt let me?
I want to buy gems on clash of clans but it doesnt let me?
That is unfortunate.
Most intelligent people would either contact the app developer or iTunes customer support instead of posting a vague and useless statement to a user to user technical support forum. -
I cannot buy gems in clash of clans! What should I do?
What should I do?
If I couldn't buy gems in clash of clans, I'd jump off a bridge.
Seriously, what have you done to troubleshoot your issue? -
Why can't I redeem iTunes credit to buy gems in clash of clans? It keeps charging to my credit card. It happened from my iPad and from IPhone 3G.
You have a balance on your account i.e. you've already redeemed the card onto it ? If you have then it should automatically be used (it's only when gifting that your credit card should be used), you could try contacting iTunes Support and see if they can see why it isn't : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Can anyone please tell me why I can't buy gems on clash of clans I'm using 3 credit card. 1is with my mom second is with my gf and 3rd is with my uncle so please tell me why every time imma click buy gem it's says contact iTunes support?
I already did and they told me that there they can't do anything about it Bcoz there is an activity on my account. And they gave me a link about terms of buying but dint see my problem there help? :(
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I have ten usd free gift card but can not buy gems in Clash of clans 's game. So please check my ID and unlock it to let me my gems. Thank you!
Contact iTunes support at the link below.
http://www.apple.com/emea/support/itunes/contact.html
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