I am unable to cancel my Adobe Creative Cloud membership

The help FAQ tells me to go to a page that looks different than the FAQ shows, and when I try to contact via chat, it does nothing. Going to maybe have to call tomorrow, but I'm frustrated that you don't have the option available to do it myself, that I have to contact support to do so.

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • I would like to cancel my adobe creative cloud membership please

    I would like to cancel my adobe creative cloud membership please

    This doesn't work. It's asking me to contact customer support, but keeps circuling back to the page where it describes how to cancel a membership yet still not showing an option to cancel.  In addition to that, it does not give me customer service contact info.

  • How Do i Cancel my Adobe Creative Cloud membership?

    I want to cancel my membership and i can't seem to find the correct way to do so.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I can't cancel my Adobe Creative Cloud Membership.

    The website is not letting me cancel my membership. I've sent the request a bunch of times and still have no feedback. Please, someone help me cancel my membership already.

    Please contact Adobe Customer Care , they will check and assist you accordingly :
    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

  • I want to cancel my Adobe Creative cloud anual signature, to change for only the photoshop signature.

    I want to cancel my Adobe Creative cloud anual signature, to change for only the photoshop signature.

    Hi Andrec73513286,
    If you are at a point in your membership where you could cancel yourself the process is explained here: Cancel your membership or subscription | Creative Cloud
    Otherwise, you'll probably need to contact our customer support for assistance
    Contact Customer Care
    - Dave

  • Cancelation of Adobe Creative Cloud

    Hey so if i decide to cancel the Adobe Creative Cloud on the monthly plan it says I will have to pay 50% of my contract so i will have to pay halof of 50 every month?

    If you are on the Annual plan you will have to pay 50% of the remaining months on your contract.

  • Cancel my Abobe Creative Cloud membership

    I need to cancel my Abobe Creative Cloud membership and it will not let me. They say I have to contact customer support so if a staff can cancel that for me that would be great.

    Hi,
    I purchase the student package with understanding from the sales person that I have access to the software after one year where only the update and the cloud will not be accessible, but with the end of my subscription I was forced out of the software until renewing cloud membership which I don't need or use. Thus after reading the agreement license from the support document it seems I was taken for a fool to believe the person assign to answer my questions when buying the package has tricked me to believe otherwise maybe it is April fool joke.
    Account detail
    Bandar Alqahtani
    <Removed by Moderator>
    Note: I've deleted all Adobe software installed on my Mac but I'm concern regarding if I'm required to contact support for canceling my membership. The account only show link to forums but not any other method of contacts which took me in a loop.
    Thank you
    Bandar Al-Qahtani
    <Removed by Moderator>
      Computer Science and Engineering
      UNSW Sydney NSW 2052 Australia
      <Removed by Moderator>
    This email plus any attachments to it are confidential. Any unauthorised use is strictly prohibited. If you receive this email in error, please delete it and any attachment.

  • Can I please cancel my individual creative cloud membership?

    Hello,
    I would like to cancel my individual creative cloud membership without penalty - can you please tell me how?
    Thanks

    Hi msalmon85,
    Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
    Regards,
    Romit Sinha

  • Please cancel my free Creative Cloud membership, fredrik@kva.se. I've been through all your info pages, and they direct me here.

    Please cancel my free Creative Cloud membership, [email protected] I've been through all your info pages, and they direct me here.

    There is nothing to cancel. It simply runs out. If you want your Adobe ID deleted, you have to contact support by web chat.
    Mylenium

  • I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

    I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
    Hello, I had an Adobe Muse membership and I have changed it to a full Adobe Creative cloud membership. The problem is when I login in to business catalyst and try to push live  a second site, it tells me as follows:  Your Adobe Creative Cloud Membership has reached its limit for hosted sites.
    I think business catalyst has not recognize jet that I have change my Adobe Creative Cloud Membership and does not allow me access to the 5 sites that are supposed to come with my adobe creative cloud.
    Please help me refresh my status on business catalyst so I can publish my 5 sites.
    thanks

    Hi,
    Please reach out to our direct support via case or live chat as this may require escalation.  It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve.  We'll need your ID(s) plus any additional details so we can correct this for you. 
    - http://helpx.adobe.com/contact.html
    Thanks,
    -Sidney

  • Adobe Creative Cloud Membership offers 5 websites hosting?

    I am having extreme difficulty in trying to build a website applicable to the 5 websites offered within Adobe Creative Cloud Membership? I have been told by Adobe Support options that Creative Cloud Membership does not offer hosting for any websites despite what I read of the 5 websites being offered in the Adobe Creative Cloud Membership? I have a year memership and when I call support no one so far can answer me on how to utilize these 5 websites hosting. No one knows anything about these 5 websites offered in the ad! I ask if I use any specific product as maybe Muse and I am being told that any specific adobe product CS6 that I have installed through my Adobe Creative Cloud membership has therir own individual support offered not through Adobe Creative Cloud membership anyway? I am very aggravated after being disconnected with assorted support members over the phone. I don't even suppose what I am talking about? Correct? Anyway, I find I cannot get an honest answer to my problem after all. Is this the place I might find conscientious help and understanding with my Adobe created dillema? Please reply as I am a very nice guy that has patience in learning what my Adobe Creative Cloud really offers now after being sold on it for a year?

    You get 5 webBasic level sites with Creative Cloud. Here is more info here:
    http://forums.adobe.com/docs/DOC-2152
    and
    http://tv.adobe.com/watch/learn-creative-cloud/publishing-your-site-to-business-catalyst/
    Frankly Adobe Support is some of the worst support I have ever seen. They do have a few shining stars and some do have good experiences. (I have had good and bad) and I will add Business Catalyst Support is top notch and is also separate from regular Adobe Support.

  • Why am I getting a "Adobe Creative Cloud Membership has reached its limit for hosted sites" message?

    I just tried to push my FIRST "free" Creative Cloud site live and got the message "Your Adobe Creative Cloud Membership has reached its limit for hosted sites. To push this site live you will need to purchase an additional hosting plan." I thought CC membership was supposed to give you 5 free hosted web basics sites?
    I am a premium BC partner and so far have my partner site and a paid Webcommerce site . In addition to the site I'm trying to put live I have 2 other trial sites (think they are designated as WebMarketing sites) of which one is expired. So where does the limit come in as this is so far my only WebBasics site?
    Please help as I need this live urgently (without additional expense).

    Hi Judy
    Appologies for this un-answered post, if any related issue is still active please reach out to our support directly.

  • Will my Adobe Audition still work if I don't renew my Adobe Creative Cloud membership?

    Will my Adobe Audition still work if I don't renew my Adobe Creative Cloud membership?

    How am I able to find that out?
    Cheri Edwards
    Shrimp Boat Records
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    [If you are posting using email, please turn your 'sig file' function OFF for posting]

  • I can't cancel my adobe creative cloud.

    I can't afford it anymore but it wont' let me cancel. I've been unable to figure it out for weeks. Help!

    I have had the same issue. When I finally called, I was told my account was cancelled, but I just learned that I am still being billed for it. Today, when I called back and complained I was being transferred to the cancellation line when the phone call was disconnected. When I called back, I was informed by the automated system that I had a wait time of two hours. So then I tried to use the chat support feature, only to learn that they too were backed up. At this point I'm tempted to never use Adobe Creative Cloud again. They seem to have outsourced their customer support work for very little money.

  • Unable to update my adobe creative cloud

    When i am doing update creative cloud its showing (Creative cloud desktop failed to update (Error code: 1))

    "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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