I am unable to change my security questions, and to change or even see my recovery email.

I wanted to boy an app but they asked me for some security questions, I answered them but said I was wrong, so I go to try and change them from my Apple ID, but the changes won't save. So I add a recovery email and click reset security questions to my recovery email and they said they sent it. Now I check my mail (from my recovery email adress) and nothing's there, I give it time and still nothing. So now I don't even know if i typed correctly my recovery email adress because it appears like "send mail to c******@gamil.com" which is totally absurd. And try to change my recovery email adress but it won't let because there is no option for that. So i can't change my security questions because apparently I'm ansswering wrong, but no mail arrives to my recovery email, which i can't change eitrer.....

Apple ID: Resetting Forgotten Security Questions

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HT5312 I can't remember my answers to security questions and dont recall password. Also my recovery email is no longer active. How can I reset password?

I can't remember my answers to security questions and dont recall password. Also my recovery email is no longer active. How can I reset password?

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85489)

HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

HT5312 i was unable to reset my security questions, and i do not have a rescue email   Please i need to reset them to be able to use my apple id again normally

i was unable to reset my security questions, and i do not have a rescue email   Please i need to reset them to be able to use my apple id again normally

halaalsalhi wrote:
i was unable to reset my security questions, and i do not have a rescue email
See Here > Apple ID: Contacting Apple for help with Apple ID account security
          Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

Unable to reset my security questions, and i do not have a rescue ema

i was unable to reset my security questions, and i do not have a rescue email
Please i need to reset them to be able to use my apple id again normally

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

Click here and fill out the form.
(90729)

I dont know my apple id password or security questions and I dont have access to the linked email, how do i get the password?

I dont know my apple id password or security questions and I dont have access to the linked email, how do i get the password?

Call Apple Support, ask to speak with Account Security, and see if they can help.
Regards.

I don't really remember setting up my security questions and when I try to rest it the email well not come in

i have done got on applei.apple.com went to manage account and clicked rest security questions and it keeps saying it sends it to my yahoo account but I never get anything

Unless the email ended up in your spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(120668)

I forgot my security question and when I click a reset to my email link the email doesn't show up not in my spam or junk folder anywhere, any help?

I want to make an in app purchase on a game but it asks for my security question (which I can't remember) I click on can't remember where it takes me to safari on Apple.com where I press send reset security question to my email I click it it says it has sent so I check my inbox and it's not there and it's not on my spam or junk mail. All help appreciated, thanks in advance!

Because Apple sends it to a Rescue Email address that you are supposed to setup or already have. In case of the latter you need to check the rescue email.
Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

Hi
I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
I have a new ipad and can not buy anything on the app store until i can resolve this.

On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

HT5312 I forgot the answers for the security questions and I want send the answers for my email

I forgot the answers for the security questions and I want send the answers for my email

Contact iTunes Support:
Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Apple ID Account Security' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Cheers,
GB

I can't remember my security questions and when I have them sent to my email it's the wrong email address. I can't figure out how to change that email address. It's not the same as the one I have on my account.

I'm trying to change my security questions because I forgot them. When I have them sent to me via email it's going to a diiferent email. I can't figure out how to change that email that the security questions are connected to. It's not the one that I can Edit on my Account.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95621)

Forgot security questions and it wants to send answers to random email?

Hello, I got a few new devices and it wants to ensure that it's really me, so it askes security questions. The problem is that I forgot the answers, and it wants to send them to an email thats not even on the account. Any help?
Thanks!

See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

HT201363 I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have

I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201303 HELP! I forgot my security questions and it want so send an email to my " rescue email" but it's not my email! How do I change the "rescue email" to my email?

HELP! I forgot my security questions and it want so send an email to my " rescue email" but it's not my email! How do I change the "rescue email" to my email?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I am unable to change my security questions, and to change or even see my recovery email.

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