I am unable to change the zipcode on Comcast xfinity tv guide. I tried clearing the cache, didn't help. I can change it on Internet Explorer, but not on firefox. Any ideas?

I cannot find the option to clear cookies, does that exist on /firefox?

Are you logged in to comcast or xfinity on IE, and not in Firefox.

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Cannot expand viewer for ESPN3. The task bar at the bottom is not visable. It works with Internet Explorer, but not with FireFox

There is a task bar that should be visible so you can expand the viewer to the full size of your computer screen. I can open up internet explorer and it works, but not in FireFox. This is when using ESPN3, or ESPNWATCH.

A good place to ask questions and advice about web development is at the mozillaZine Web Development/Standards Evangelism forum.
The helpers at that forum are more knowledgeable about web development issues.
You need to register at the mozillaZine forum site in order to post at that forum.
See http://forums.mozillazine.org/viewforum.php?f=25
You need to post a link to the website or post relevant parts of the code.

Why does the Java script work on my RSS feed work for Internet explorer but not for Firefox?

I have finished building the website for my Girlfriend and the only thing left is the RSS feed. It works just fine in IE 8 but in Fire Fox 9 when the widget is clicked a bookmark box pops up and asks if I want to save it as a bookmark. I am not a Java script programer so I am hoping for some help here!! Here is the script:
<li id="rss"><a href="http://www.susangabrielle.com/1/feed" title="RSS" alt="rss"><img src="/files/theme/rss.png"></a></li>
The sight is http://www.susangabrielle.com

Presumably you fixed it, the RSS seems to work for me
* e.g. http://www.susangabrielle.com/1/post/2012/01/post-title-click-and-type-to-edit.html <br/> although I get a message about missing plugins

The respond button on eBay works with Internet Explorer, but NOT with Firefox.

The "Ask a question
== This happened ==
Every time Firefox opened
== Yesterday

Maybe something is preventing javascripts working. Do you have javascript enabled? (Options > Content)
Are you running any blocking add-ons like NoScript?
[[Basic Troubleshooting]]

Our web based application allows links to external documents like word- these links work in IE but not in Firefox- any idea why?

the protocal that works in IE is
P:\My Documents\2010 Workshops\Nashville Brazeway\Nashville_Workshop_2010.docx
This drive is shared and opens in IE but Firefox gives msg
Firefox doesn't know how to open this address, because the protocol (p) isn't associated with any program.

You need to use the file:// protocol, but you may still encounter problems if you fix that.
See http://kb.mozillazine.org/Links_to_local_pages_do_not_work

I deleted photobooth by accident and i have tried to get it back with the setup disk, i got imovie and garageband back but not photobooth. Any ideas?

i deleted photobooth by accident and i have tried to get it back with the setup disk, i got imovie and garageband back but not photobooth. Any ideas?

PhotoBooth is not on the iLife disk which has iMovie and Garage Band. PhotoBooth is integrated into OSX, so it's not going to be easy to get back. You'll need to get it from the recovery disk or partition. Which OSX are you using so we can point you in the right direction. NEVER delete any of the OSX programs.

Hi I have a mac osx lion10.7.3 and i can't get my mail set up with a blue yonder.co.uk address inbox works fine but i can't get outbox to work will not send mail any idea's thank's

Hi I have a mac osx lion10.7.3 and i can't get my mail set up with a blueyonder.co.uk address inbox works fine but i can't get outbox to work will not send mail any idea's thank's

And, you are sure you have provided the correct username and password for you email account? I'm not familiar with Virgin media, so you might contact their tech support to find out why you are having a problem sending mail but none receiving mail. I assume your mail account has always been POP3 and not IMAP. Typically, the outgoing mail servers are not the same for the different types of account service.

After lots of different things, it appears that my Airport won't let me download on to my Nook. It used to but not anymore. Any ideas?

After lots of different things, it appears that my Airport won't let me download on to my Nook. It used to but not anymore. Any ideas?

Hi Karen,
The means that iTunes can no longer locate the songs (mp3/m4a) on the hard-drive and as such they won't even play in iTunes, let alone transfer to your iPod.
Have you recently re-organised your music folders? If you know where these songs are on your hard-drive then you could clear all of the tracks that display the symbol from iTunes and then add them again from their location either through the 'add folders to library' function or by dragging and dropping them diectly into iTunes from Windows Explorer.
Nik

Sound on my phone has gone so when someone calls me they can hear me but i cant hear them.The ticks cant be heard when you press the keyboard. I've checked the settings and they are ok. can still hear music thru headphones but not without. Any help pls.

sound on my phone has gone so when someone calls me they can hear me but i cant hear them.The ticks cant be heard when you press the keyboard. I've checked the settings and they are ok. can still hear music thru headphones but not without. Any help pls.

Hey shahbazfromgbr,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues with sound output on your iPhone 4S. For troubleshooting steps, the following article provides the best information:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
1. Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
2. Make sure the Ring/Silent switch is not switched to silent.
3. While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
4. Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
5. For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
6. If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
7. Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
8. If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (choose Settings > General > Bluetooth).
9. Restart the iPhone.
10. If restarting the iPhone doesn't resolve the issue, try restoring the device.
11. If the issue persists, go to the Service Answer Center - iPhone for information on service.
Thanks,
Matt M.

The Header in my home page is truncated. My home page Header is cut off. The header appears in Internet Explorer, but not in Mozilla Firefox 3.6.13. How to make the header display in Firefox?

The Header in my home page is truncated. My home page Header is cut off. The header appears in Internet Explorer, but not in Mozilla Firefox 3.6.13. How do make the header display?

(Images or animations do not show) worked well.

Unable to use all the feature of my email service (Juno on the web) like; font size/color, bolding, italics, highlighting etc why? Those features work through Internet Explorer but not Firefox.

When I go to my Juno on the web through Firefox, I am unable to use the tool features such as:
Font size / Color
Bolding
Italics
Bullets
Highlighting
just to name a few. Yet when I bring it up through Internet Explorer these features work, plus the way Firefox reads my Juno the tabs are distorted (the page is not formatted correctly, I contacted Juno they said I should contact my modem company AT& T they said no so you are my last resort.. Please help resolve my issue, THANK YOU in advance for assisting with this matter.

It is up to Juno to enable Midas, the Rich Text Editor which is built into Firefox, with one little line of code on every web page that has RTE for IE. There's nothing that you can do to turn that feature on your self, it has to be coded on each web page that has Rich Text Editing.
http://www.mozilla.org/editor/midas-spec.html <br />
http://kb.mozillazine.org/Midas
Their ignorance probably lies with their staff programmers only knowing how to do it for IE ''(their training and certificates are probably from the Microsoft cabal)'', and not realizing that Gecko and WebKit apps each have their own Rich Text Editor's, which require their own small line of code to enable those Editor's.

TS4268 i have the iphone 5. I updated to iOS 7 but I had this problem before I updated the software, too. I can send MMS (text messages with pictures) but I cannot receive them. I can receive reg text msgs. Just not pics. Any ideas?

I have iphone 5. Updated to new software a few days ago, but I was having this issue before the update and the update did not resolve the issue.
I can send and receive regular text messages. I can send MMS (photos, videos, etc) but I CANNOT RECEIVE photos in texts. I have read several trouble shooting suggestions, but so far no resolution. Open to any and all suggestions! Thanks!

You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4)

URL links provided in emails (Windows Mail) stopped working. I get a popup message: "Windows cannot find...." asking me to make the URL is correct. I connect to Internet Explorer, but not Firefox, my default browser.

I have already updated Firefox to latest version and reset the default mail program to Windows Mail. But Windows Mail now doesn't want to recognize Firefox. If I shift to Internet Explorer, I have no problem. I have no problem receiving or sending emails, just using links contained in them.
This happened suddenly, two days ago, at the end of a day when linking had been possible, per usual.

nothing that I could find would solve my problem, so I just gave up trying...
then I had a group of Microsoft Updates badly interact with each other, causing me all kinds of stability problems involving SQL and printer drivers.
To fix those issues, I backed out all updates within the prior two months, then [slowly and painfully!] reinstalled them -- when done in groups, you can tell how Microsoft corrects bad updates by noting which ones are not reinstalled.
I also had to download and install every single MS SQL update available before everything that was broken worked again. Note that none of the updates had titles that suggested anything at all to do with web browsing (other than Internet Explorer) or Firefox.
There was also at least one Firefox update shortly after my re-installation of Windows Updates.
Funny thing happened along that path: as of today (version 32.0.1) has none of the problems I reported, but I cannot say for certain which change fixed them: I was far more concerned fixing SQL and printer issues to even test Firefox for default file association settings.
Sorry that I cannot be more useful, other than the general suggestions to:
(1) keep your system fully updated with all patches
(2) keep your anti-virus, anti-malware, and anti-spybot software current as well
(3) keep any program that uses HTML and other browser protocols also up to date
(4) take regular snapshots of your registry, and create a system restore point before every system and software update, so you can more easily back out problems
(5) keep the installation package(s) for prior version(s) of software (and Windows Update files) at least until you verify an update hasn't broken anything.
Hope that helps.
--Richard

Visual glitches in exported QuickTime movie (but not in FCP); any ideas?

We shot a short film with a Sony camera (standard def), but it apparently isn't compatible w/ FC Studio software. So we captured and did a rough-cut on my friend's PC rig (Adobe Premiere Pro), burned raw files of our rough cut on to dvd's, then transferred from those discs to my rig. The codec of this footage worked fine in FCP, but wasn't supported by Color. So I used Compressor to convert all referenced files to Apple ProRes 422 (HQ), as it seemed the best conversion I tried (no loss of film quality) and obviously now is supported by Color.
However, the final rendered QuickTime movie (exported from FCP) had some odd visual glitches that occur right before the end of a clip (perhaps 10-15 frames before the end): it's like the brightness or gamma level suddenly drops a noticeable amount right at the end of a clip (again, ~10-15 frames). I couldn't say for sure if it's the last 10-15 frames that are appropriate and the REST of the clip is what's out of whack.
Initially, I thought it was a problem with Color (as these were Color-corrected sequences I was exporting). But I just tried it with a non-color corrected sequence, and the errors are still there.
Any ideas what's going on? Any suggestions/solutions? Did I pick an inappropriate conversion on Compressor?

I think this may be an AVI conversion glitch.
Well I am guessing that from Premiere Pro they came out as AVI? If that is the case well the best thing to do would be to open it with Quicktime Pro and export it as DV/DVCPRO NTSC .MOV
From there you should be able to bring it into FCP without a hitch and then put color down,
But in order to save time I would try first exporting just that last little segment again throwing it into Compressor and see if it comes out okay. It may be that on capture there was some dropped frames on the end so double check that last little bit.

The search of legislation in EUR-LEX is functioning in Internet Explorer but not in Mozilla

when using simple search in EUR-LEX web site with Mozilla error message appears.
the simple search in EUR-LEX web site is OK when using Internet Explorer.
Why?
Do I have to change some setting in Mozilla?

What kind of error do you get?
Seems to be working fine here.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

I am unable to change the zipcode on Comcast xfinity tv guide. I tried clearing the cache, didn't help. I can change it on Internet Explorer, but not on firefox. Any ideas?

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