I am unable to deactivate Elements 10 on my computer.

The option is available, but when I click on deactivate, nothing happens.  I have another computer that I want to install Elements on, but my 1st copy was used on another computer that crashed.

I included a link in my previous response and this is not allowed.  I have attached a screen print of where I got the link for the Licence Recovery App.

Similar Messages

  • Unable to deactivate Elements 8.  Error message 194.1

    unable to Deactivate Elements 8.   Error meassage 194.1 that deactivation failed.

    You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
    To get help now click here for product support

  • How do I deactivate elements 9 without original computer?

    How do I deactivate elements 9? I have uninstalled. I have 13 on my machine now.forumnotifier

    Thanks for your reply. I managed to get support via the chat line so I am sorted now.
    Sent from my iPad

  • How do I deactivate Elements from an old computer not available?

    I had earlier installed and activated Photoshop Elements and Premiere on two computers and have just installed on a new one.  Get a message advising that I already have activated on two.  The computer that I wish to deactivate is unavailable.  How do I deactivate so I can activate on the new one?

    Call support to reset activations.
    Mylenium

  • How can I deactivate Elements 7 so I can install it on a newer computer?

    How can I deactivate Elements 7 on one computer so I can install it on a newer computer?  I tried clicking the help button and then there is not a deactivate button.

    It may not be necessary as you are permitted two activations.
    Deactivate is only available under the Help menu in Full Edit, not from the Organizer menu.

  • Need help Deactivating Photoshop Elements 9 on old computer

    Okay, so, here we go.
    Originally I had Elements 9 installed on my old computer, but that computer suffered a massive hardware failure and I am unable to deactivate Elements 9 on it.
    On this computer I am currently using I have Elements 9 on it as well.
    However, I have a new computer that I would like to have Photoshop Elements 9 on, but cannot due to having two active instances of the program on 2 other computers.
    I have tried deactivating the program on this computer, but am unable to do so due to Photoshop.com no longer being supported and moved over to Adobe Revel, so I am unable to SIGN IN TO DEACTIVATE THE PRODUCT ON THIS COMPUTER.
    I've PAID for this product. I don't want to have to pay fistfuls of money just for an updated version I don't even like, I want my PSE9.
    Does anyone know of any way that I could deactivate the program so that I may use the activation key on my new computer instead? Because it's 2 days from no longer working.
    I've tried contacting an Adobe agent through live chat, but I sat there for at least an hour with nobody ever showing up in the chat.
    I just want to continue using the program I PAID FOR. This is ridiculous. I can't even USE one of the computers it'[s activated on any longer, and this current computer is so old that PSE9 lags on it when I try to draw something.

    Only the adobe agents can do this. You will just have to tough it out with the chat session.

  • Unable to update elements 9 on windows 7, 64 bit system

    i am unable to update elements 9 on my windows 7 computer

    Welcome to the forum.
    I assume that you are looking for an update for PrE 9. Is that correct?
    In PrE>Help>About, what is the version showing?
    Good luck,
    Hunt

  • Unable to install photoshop elements 13 on new computer.  Error message is:  This installer does not support installation on a 64-Bit windows operating system.  Please download the 64-Bit version of photoshop elements.  How do I do this?

    Unable to install photoshop elements 13 on new computer (Windows 8.1 OS).  Error message is:  This installer does not support installation on a 64-Bit windows operating system.  Please download the 64-Bit version of photoshop elements.  How do I do this?

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • Unable to install Elements 12 on Windows 8.1

    When I try to install Elements 12 on Windows 8.1, the install fails.  It says it needs DirectPlay, but according to Microsoft, that has been depricated.  I'm caught in a vicious loop trying to get Elements 12 installed on my PC.  What's up with that? 

    Sandeep,
    I downloaded the file, but it will not open.  It has a .dmg extension, and apparently I don't have the necessary app to unpack it.Help please.
    Gary
          From: Sandeep Singh <[email protected]>
    To: Gary Tibbals <[email protected]>
    Sent: Wednesday, February 25, 2015 11:17 AM
    Subject:  Unable to install Elements 12 on Windows 8.1
    Unable to install Elements 12 on Windows 8.1
    created by Sandeep Singh in Photoshop Elements - View the full discussionHi Gary , Thanks for posting on Adobe forums. Could you please share a screen shot of the error ?Are you trying to install from a Disc ?If Yes, please try to download and install Photoshop Elements from this link:Download Photoshop Elements products
    13, 12, 11, 10 Regards,Sandeep If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7229289#7229289 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7229289#7229289 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Photoshop Elements by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Unable to deactivate call forwarding on my Att IPhone 6

    I Am unable to deactivate my call forwarding feature on my iPhone 6. I have reset my phone, turned it off for 30 minutes as well as tried to input my own number into the forwarding box. It shows that it is turned off(button is turned to white) but the symbol is still displayed at the top of my screen and  calls are still being forwarded.

    Call forwarding is a carrier feature, did you talk to them?

  • Unable to deactivate and activate Adobe Creative Suite

    Hi,
    I was unable to deactivate my latest installation of Creative Suite because my hard drive crashed. Now, with a new hard drive, I am unable to activate my copy of the product because I have reached the activation limit.
    I need help with deactivating the copy which was on the spoilt hard drive.
    I have tried many times and failed to contact Adobe via live chat, because I am never able to get through with an available agent. Also, I cannot seem to find any Adobe Customer Care email address, or any number to call (I live in Singapore), or any other portal by which I can reach Adobe.
    I have had this dragging for weeks and I am getting quite impatient about this matter. Any help would be greatly appreciated.
    Thank you.
    Zi Yan

    You have to use the web chat. TRhere is no way around it, as annoying as it may be.
    Mylenium

  • Cannot deactivat element 9, hd defect

    cannot deactivat element 9, hd defect and replaced on the same computer

    Are you getting an error message when you try to reinstall? If not, I might wait till you have a problem, but if you want to get it straightened out now:
    http://forums.adobe.com/thread/1030438?tstart=0
    follow the link in the thread for activation support during regular business hours.
    EDIT Just saw your other thread. You will need to follow the link to contact activation support. If you go to the linked page when they're open, sometimes a chat window will open for you.

  • Unable to deactivate adobe pro X

    Hello.  I am unable to deactivate adobe pro X because there is no deactivate option under the help menu.

    When you're trying to deactivate the program do you have a active document on screen or are you trying to accomplish the task on the opening splash screen? You have to have a document active in order for "Deactivate" to appear under the Help Menu.

  • Possible path leak, unable to purge elements of base

    Our Labview 2012 SP 1 program runs to completion. However, when we close down the main panel after execution has finished, and it exits Labview, it crashes with an error report.
    I have attached one of the crash reports. Here's the text from one of the crash report files:
    #Date: 20 Mar 2014 18:26:45
    #OSName: Windows 7 Professional Service Pack 1
    #OSVers: 6.1
    #OSBuild: 7601
    #AppName: LabVIEW
    #Version: 12.0.1f5 32-bit
    #AppKind: FDS
    #AppModDate: 09/10/2013 09:10 GMT
    #LabVIEW Base Address: 0x00400000
    <DEBUG_OUTPUT>
    20/03/2014 18:41:30.868
    Crash 0x0: Crash caught by NIER
    File Unknown(0) : Crash 0x0: Crash caught by NIER
    minidump id: ef42f225-2da4-4a1a-8b0e-43f819a76f55
    ExceptionCode: 0xC0000005û¥l;uÐ
    </DEBUG_OUTPUT>
    Possible path leak, unable to purge elements of base #0
    Our program calls some of our own C++ libraries. They have been built into our software and running for well over a year without any trouble.
    A few weeks back, we changed all of our library call nodes from “Run in UI thread” to “Run in any thread”. I have tried changing them all back to “Run in UI thread”. It doesn’t make any difference.
    Any help with this problem will be greatly appreciated!
    Attachments:
    bf2a4406-18bc-4486-9e1a-93f6f06a5af5.zip ‏23 KB

    I cannot say that it is related to LVOOP, but I have seen this in every LVOOP project I have worked on.  The only way to know would be to write the exact same program as a non-LVOOP version.
    However, I recall seeing this message soon after starting a new project and after creating the initial classes.  I think I sent the small / new project to NI for investigation.
    So...  to answer your question....  it kinda looks that way..
    However, the executables have been solid.  I have not had complaints from the clients about unusual crash at the end of their run.  The software runs tests that can last a week (or more).  There are 3 or 4 different clients have code that use LVOOP. 
    The error is not something that I have been able to reproduce...  It just happens.. Mostly when closing the project.  Occasionally when running the code or trying to run the code.  I should pay more attention to the behavior. 

  • Help! "Unable to deactivate Adobe Muse"

    Please help. Since the last CC app update, Muse has been losing my login credentials a few times a day. Annoying, but it would always let me log in. But now I get:
    "Unable to deactivate Adobe Muse.
    You have already deactivated all machines for this account twice. You will need to either locally deactivate other machines or wait to deactivate them."
    I don't even know how to do what the error message says to do. I've only ever had Muse on this machine, no others.
    WTH? I am a legit paying customer of CC. I just recently finished building a website using Muse, and the customer wants a couple of small changes then upload it.
    Now I'm getting the above messsage and I can't even open Muse. Tried running it as trial, but that didn't work either.
    Thanks for any advice or experience you can share!

    Hi,
    I have deactivated the account from my side, you should now be able to activate it on 2 Machine.
    Please let me know if you have any other query.

Maybe you are looking for

  • Currency conversion in a query.

    Hi, I have a requirement where I need to give the facility of currency conversion of some of the key figures in a query. There is no key date specified in the Functional specs based on which I can create the currency conversion thing. What I want to

  • Downloaded album art not saved in mp3 file?

    When I use iTunes to download missing album art, that art is not being saved in the MP3 file. I verified this behavior by checking that the file timestamp and size didn't change after the art was successfully downloaded and displayed within iTunes. A

  • Diff. between 8, 8i and 8ilite and 8 Enterprise

    HI I am using oracle 7.3.4.2 for one of my java Project. We are planning to use Oracle 8. But I could not able to figure out differences between 8, 8i, 8i lite and 8 enterprise edition. Can anybody help me out to find out the differences?. Thanks in

  • Inventory issue to be at assembly pull?

    Hello, our customer manufactures serialized computers. they are using Mobile Applications (mwa) as they need to serialize first the assembly, and then to associate component serial numbers. they need to have Operation pull backflush, as they scan eve

  • Rules in Mavericks: Disappeared!!

    I've been having problems with rules for sometime but this is now then end of the road. I've set up the required rule and its sort of fine for a day, it then disappears totally from the list. The only rule visible is The Apple rule. I've sent feedbac