I am unable to delete or move emails (using gmail)

All of the sudden I am unable to delete emails or move them to folders-tried all the ways: delete button; mouse; message delete and message move to folder-nothing is working

I just noticed that if I delete or move them in Mail on my iPhone, then and only then does it update properly (ie registers the changes) on Mail in my MacBook Pro.
Is it a setting thing I've not done properly (ie my MacBook has no authority to change anything on the Cloud or something)?

Similar Messages

After upgrading to Mountain Lion, I can't delete/move emails using Mail app

I upgraded to Mountain Lion from Snow Leopard and having problems with my Mail application.
The long and short of it is that I cannot delete or move emails from my Inbox. When I select an email in the preview panel and delete it, it disappears, but when I select the Trash folder, it isn't in there. And when I go back to my Inbox, lo and behold, it is back there again, as if I had never deleted it. The same holds true when I try to move an email from my Inbox to one of my iCloud folders.
Emails come in to my Inbox just fine.
And I am able to move emails from one iCloud folder to another, however.
And I do not have this problem when I access my email via Iphone, ipad or icloud.com. In fact, when I delete an email from my iphone, it gets deleted from my Inbox on my Mail app.
I looked in Mail Preferences, and I have one Account set up: iCloud IMAP. Is that right? I use me.com for my email.
Any ideas here?

This means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

I'm unable to delete an existing email account, using iPhone 4 and latest OS. Anyone resolve this problem?

i'm unable to delete an existing email account, using iPhone 4 and latest OS. Anyone resolve this problem?

I thought maybe you had a restriction set to Accounts but if you can get to the final screen that's not it. I'd try resetting the phone. First do a hard reset. Turn the phone off then press the Home button an Power button at the same time and hold for 10 seconds or so until the logo appears. If that doesn't work go to Settings > General > Reset > Reset All Settings. That will basically restore the phone to a like new condition but keep your data, music, photos, etc. intact. Do a back up first though.

Unable to send photo through email using iphoto theme (designs)

Unable to send photo through email using iPhoto theme (designs) using the SHARE button.
Error message:
Your email did not go through because the server did not reply.
Check your Internet connection.
If the connection is working properly, the email server may be down.
Try sending your email again later.

Your email did not go through because the server did not reply.
Check your Internet connection.
If the connection is working properly, the email server may be down.
Try sending your email again later.
Are you using Yosemite and not apple's Mail app? Then you may need to set up an app-specific password: See the post below:
Re: I am using iPhoto version 9.6 and I can no longer get an email sent with a photo attached. I get an error message saying the email did not go through because the server did not reply. I can send the photo with Mail. Help!in response to Gary Kissler
This solution is for those of you using 2-step verification for your Apple ID and are using iCloud as the mail server that you are trying to mail photos with.
I too had this issue. The problem in my case occurred because I had setup 2-step authentication for my Apple ID. If you have done this then you will get the error message "the mail server did not recognize your email/password...". To solve the problem go to:
https://appleid.apple.com
Click "Manage Your Apple ID"
Verify your identity with the device you selected (if this step does not show up then you have not likely set up 2-step authentication and this is not your solution)
Click Password and Security in the left column
Click Generate an app-specific password
Enter iPhoto as the name of the app
Copy the password and paste this into the password box in iPhoto where you would normally enter your apple ID (in the mail account section in iPhoto preferences).
And...voila' (I hope)

Since Febuary 14th, 2013 we are unable to send and recieve email using our hotmail account on our Iphone. We can get our email by loggin in with our computer but not using our Iphone.

Since Febuary 14th, 2013 we are unable to send and recieve email using our hotmail account on our Iphone. We can get our email by loggin in with our computer but not using our Iphone.

Hotmail has been discontinued for some time now. See:
http://windows.microsoft.com/en-us/windows/outlook/auto-upgrade-outlook-faq

After upgrade iPhoto will not email using Gmail. Message " Your email did not go through because the server did not reply."

After upgrading on both computers at work and at home, iPhoto will no longer email using Gmail (or for that matter any email program I can find). I've tried the fixes of deleting all accounts in iPhoto and re-entering. Still doesn't work. Any other ideas?

Hi Scooter,
I'm reposting my response to a similar question here.
Try this, assuming you're using iPhoto 11 and Mountain Lion:
Within the iPhoto application, click on iPhoto in the menu bar
Click on Preferences
Within Preferences, click on Accounts
Your Gmail account should be present. Click on Gmail under Accounts.
Put in the proper information. Your full gmail address is your username (put this under Email address). Outgoing Mail Server is smtp.gmail.com Port is 465 Password is your password. Use Secure Sockets Layer (SSL) should be checked.
Upon making these changes, click on the red "close" button in the top left corner of the pop-up window. Choose to Save Changes.
Close iPhoto.
Reopen iPhoto. You should now be able to share photos.
I hope this helps. One suggestion for you, by the way. It's always best to include the application version and the operating system version you're using when asking for help. The above solution will not apply, at least exactly, to anything other than iPhoto 11 and Mountain Lion.
Cheers,
Jeff

Cannot delete or move emails and outgoing emails not saving to SENT box half the time. CAUSED by AVAST internet security.

Often, though not always, when I open THUNDERBIRD I'm not able to delete or move messages. I need to close the program and reopen. Similarly, when sending emails, sometimes things works smoothly and sometimes they hang up on saving to the SENT box. Apparently they DO get sent but I can't keep a copy. If I close and reopen, then it works as it should.
I'm running Windows 8.1, AVAST internet security, and Thunderbird 24.3.

Jim, Hopefully one of the Thunderbird experts will be along soon (I don't use Thunderbird) but before uninstalling Avast you may want to check the [http://forum.avast.com Avast forums] to see if other Windows 8 users are reporting Thunderbird issues. I did a search there and found:
*http://forum.avast.com/index.php?topic=146209.msg1061157#msg1061157 ''Thunderbird hangs in Win 8.1 during SAVE (to Draft folder)''
I also found the following, in case it helps:
*http://kb.mozillazine.org/Antivirus_software#Compatible_antivirus_programs
*https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Unable to setup a second email using cox communications

I have a droid razr maxx and have set up one e-mail account with no issues, but I've tried to set up one using cox communications and I'm unable to connect to their server... Any thougts?

Give this a Look an See if Can Help ya
Quick links
Personal Email set up
Delete Email Accounts
Some common ISP / Email provider manual settings
Unable to add email accounts which were previously added. Error message "you have already added this email account".
Corporate Sync, Enterprise, Corporate Exchange Server Email
Corporate Sync provisioning errors
Community Advice
Email community advice and discussions
Follow the steps listed below to set up your personal email account or Exchange (corporate sync) email accounts. If for any reason, your email account is not listed here, or you are having problems with your email account, please contact your emailprovider for assistance.Adding an Email Account
Open the Applications tray, tap MyAccounts.
Tap Add Account
Tap Email Accouns
Select an email account to add
Enter the username and password. Some of the more popular email accounts will be able to set up automatically.If you are unsuccessful with setting up your account automatically, touch Other from the email accounts screen and deselect automatically configure account by removing the checkmark. Use the chart listed below for the more popular email settings.
Tap Next.
Tap Incoming Server.
Enter the appropriate information.
Tap Outgoing Server.
Enter the appropriate information.
Tap Ok.
Tap OK.
During the connection, you may be asked to complete a manual set-up if your email provider is not recognized, your email address/password is incorrect, or if your email provider has restrictions on mobile email set-up. Please check with your email provider to obtain any of that detail. You will need your password, login name, POP3 or IMAP port, and server settings to complete a Manual set-up. If you have this information ready, proceed to next section regarding Manual setup. We have listed a chart of manual settings for some POP3/IMAP email providers at the bottom of this FAQ.
Unable to add email accounts which were previously added.Error message is "you have already added this email account"
Logon to myverizon.com using the account tied to your phone. Once you are logged in, go to Sync & Connect accounts and delete any existing account. CLICK HERE to view example.
Delete or remove Email & IM accountsThe process below describes how to delete all email accounts set-up under your Email application; not your Gmail application. You can only remove the Gmail account set-up under your Gmail application by completing a Factory Data Reset.
To delete either your Personal or Exchange email account, follow these steps:
From the home screen, tap Apps
Tap My Accounts
Touch the email account you wish to remove
Once you are in the account Take you finger an gently roll the page up to were you can See REMOVE ACCOUNT
Touch Remove account an the account should remove itself. Then Tap the Home button to Exit
If you do not see you email account listed under My accounts, Logon to myverizon.com using the account tied to your phone. Once you are logged in, go to Sync & Connect accounts and delete any existing account. CLICK HERE to view example.
Some common ISP / Email provider manual settings.!!!!!!
Click on ISP name link for more detailed set-up instructions:
POP3/IMAPAccount
ServerType
Incoming Server
Incoming Port
Usesecureserver
VerifyCert.
Outgoing Server
OutgoingPort
Use secureserver
VerifyCert.
Aim.com
IMAP4
imap.aim.com
993 (or 143)
Yes
Yes
smtp.aim.com
465 (or 587)
Yes
Yes
aol.com
IMAP4
imap.aol.com
993 (or 143)
Yes
Yes
smtp.aol.com
465 (or 587)
Yes
Yes
Aim.com
POP3
pop.aim.com
995
Yes
Yes
smtp.aim.com
587
Yes
Yes
aol.com
POP3
pop.aol.com
995
Yes
Yes
smtp.aol.com
587
Yes
Yes
att.net
POP3
pop.att.yahoo.com
995
Yes
Yes
smtp.att.yahoo.com
465
Yes
Yes
bellsouth.net
POP3
pop.att.yahoo.com
995
Yes
Yes
smtp.att.yahoo.com
465
Yes
Yes
charter.net
IMAP4
mobile.charter.net
993
No
No
mobile.charter.net
587
No
No
charter.net
POP3
mail.charterinternet.com
110
No
No
smtp.charterinternet.com
25
No
No
comcast.net
POP3
mail.comcast.net
995 (or 110)
No
No
smtp.comcast.net
587
No
No
cox.net
POP3
varies by location
995 (or 110)
Yes
Yes
varies by location
587 (or 465)
No
No
earthlink.net
POP3
pop.earthlink.net
110
No
No
smtpauth.earthlink.net
587 (or 25)
No
No
excite.com
POP3
pop3.excite.com
110
No
Yes
smtp.excite.com
25 (or 587)
No

Unable to delete primary database archivelogs using RMAN

Hi,
rman unable to delete the archivelogs of primary database even it is in sync ( with standby database).
giving an error :-
archive log filename=+FLASH/simsval/archivelog/2012_05_24/thread_2_seq_1693.11359.784134169 thread=2 sequence=1693
RMAN-08137: WARNING: archive log not deleted as it is still needed
archive log filename=+FLASH/simsval/archivelog/2012_05_24/thread_2_seq_1694.5554.784135415 thread=2 sequence=1694
RMAN-08137: WARNING: archive log not deleted as it is still needed
archive log filename=+FLASH/simsval/archivelog/2012_05_24/thread_2_seq_1695.11643.784164901 thread=2 sequence=1695
RMAN-08137: WARNING: archive log not deleted as it is still needed
archive log filename=+FLASH/simsval/archivelog/2012_05_24/thread_2_seq_1696.12654.784164913 thread=2 sequence=1696
archive gap showing at primary.
SQL> select to_char (sysdate,'DD-MON-YYYY HH24:MI') as "Now", a.thread#, max(a.sequence#) as "Latest" ,max(b.sequence#) as "Last", max(a.sequence#)-max(b.sequence#) as "To Apply",to_char ( max (b.next_time), 'YYYY-MON-DD HH24:MI') as "LastDate",round ((sysdate - max (b.next_time) ) * 24 * 60, 0) as "Mins Behind" FROM V$ARCHIVED_LOG a , V$ARCHIVED_LOG b where a.applied = 'NO'and b.applied = 'YES' and a.thread# = b.thread# group by a.thread#, a.applied, b.thread#, b.applied order by a.thread#;
Now THREAD# Latest Last To Apply LastDate Mins Behind
01-JUN-2012 00:57 1 2321 2195 126 2012-APR-25 22:34 51983
01-JUN-2012 00:57 2 1729 1576 153 2012-APR-26 15:11 50985
no archive gap showing at standby .
SQL> select to_char (sysdate,'DD-MON-YYYY HH24:MI') as "Now", a.thread#, max(a.sequence#) as "Latest" ,max(b.sequence#) as "Last", max(a.sequence#)-max(b.sequence#) as "To Apply",to_char ( max (b.next_time), 'YYYY-MON-DD HH24:MI') as "LastDate",round ((sysdate - max (b.next_time) ) * 24 * 60, 0) as "Mins Behind" FROM V$ARCHIVED_LOG a , V$ARCHIVED_LOG b where a.applied = 'NO'and b.applied = 'YES' and a.thread# = b.thread# group by a.thread#, a.applied, b.thread#, b.applied order by a.thread#;
Now THREAD# Latest Last To Apply LastDate Mins Behind
01-JUN-2012 04:59 1 2321 2321 0 2012-MAY-31 22:32 386
01-JUN-2012 04:59 2 1729 1729 0 2012-MAY-31 22:32 386
any one please help me to resolve this.
thanks ,
Badam.
Edited by: 937988 on May 31, 2012 9:56 PM

Can you past here log_archive_ parameter on primary database?
Did you create data guard configuration with dgmgrl ?
Mahir M. Quluzade
www.mahir-quluzade.com

Failure to send email using gmail server

I am using gmail account and I use thunderbird to download all the emails and to compose my emails. Now I'm trying to write a java application that will send out emails. Since I'm still in school I am using gmail account for the class project.
One t hing I noticed is that in my thunderbird I use secure connection using TLS. How should I incorporate that here in the java code. Is that why I'm getting the exception. Anyone knows any other smtp server using which I could submit my assignment.
Here is my code:
package com.imagework.email;
import java.util.Properties;
import javax.mail.Authenticator;
import javax.mail.Message;
import javax.mail.MessagingException;
import javax.mail.PasswordAuthentication;
import javax.mail.Session;
import javax.mail.Transport;
import javax.mail.internet.InternetAddress;
import javax.mail.internet.MimeMessage;
public class SendMailUsingAuthentication {
     private static final String SMTP_HOST_NAME = "smpt.gmail.com";
     private static final String SMTP_PORT = "587";
     private static final String SMTP_AUTH_USER = "[email protected]";
     private static final String SMTP_AUTH_PWD = "abcde";
     private static final String emailMsgTxt = "email message text";
     private static final String emailSubjectTxt = "email subject";
     private static final String emailFromAddress = "[email protected]";
     // Add List of Email address to who email needs to be sent to separated by comma
     private static final String[] emailList = { "[email protected]" };
     public static void main(String args[]) throws Exception {
          SendMailUsingAuthentication smtpMailSender = new SendMailUsingAuthentication();
          smtpMailSender.postMail(emailList, emailSubjectTxt, emailMsgTxt,
                    emailFromAddress);
          System.out.println("Sucessfully Sent mail to All Users");
     public void postMail(String recipients[], String subject, String message,
               String from) throws MessagingException {
          boolean debug = true;
          Properties props = new Properties();
          props.put("mail.smtp.host", SMTP_HOST_NAME);
          props.put("mail.smtp.auth", "true");
          props.put("mail.debug", "true");
          props.put("mail.smtp.user", SMTP_AUTH_USER);
          props.put("mail.smtp.password", SMTP_AUTH_PWD);
          props.put("mail.smtp.port", SMTP_PORT );
          Authenticator auth = new SMTPAuthenticator();
          Session session = Session.getDefaultInstance(props, auth);
          session.setDebug(debug);
          Message msg = new MimeMessage(session);
          InternetAddress addressFrom = new InternetAddress(from);
          msg.setFrom(addressFrom);
          InternetAddress[] addressTo = new InternetAddress[recipients.length];
          for (int i = 0; i < recipients.length; i++) {
               addressTo[i] = new InternetAddress(recipients);
          msg.setRecipients(Message.RecipientType.TO, addressTo);
          // Setting the Subject and Content Type
          msg.setSubject(subject);
          msg.setContent(message, "text/plain");
//          Transport trans = session.getTransport();
//          trans.connect(SMTP_HOST_NAME, SMTP_PORT , SMTP_AUTH_USER, SMTP_AUTH_PWD);
//          trans.send(msg);
          Transport.send(msg);
     * SimpleAuthenticator is used to do simple authentication when the SMTP
     * server requires it.
     private class SMTPAuthenticator extends javax.mail.Authenticator {
          public PasswordAuthentication getPasswordAuthentication() {
               String username = SMTP_AUTH_USER;
               String password = SMTP_AUTH_PWD;
               return new PasswordAuthentication(username, password);
The error I get is given in detail:
DEBUG: JavaMail version 1.3.1
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\j2re1.4.2_06\lib\javamail.providers (The system cannot find the file specified)
DEBUG: !anyLoaded
DEBUG: not loading resource: /META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: !anyLoaded
DEBUG: not loading resource: /META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\j2re1.4.2_06\lib\javamail.address.map (The system cannot find the file specified)
DEBUG: setDebug: JavaMail version 1.3.1
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "smpt.gmail.com", port 587
javax.mail.SendFailedException: Sending failed;
nested exception is:
     class javax.mail.MessagingException: Unknown SMTP host: smpt.gmail.com;
nested exception is:
     java.net.UnknownHostException: smpt.gmail.com
     at javax.mail.Transport.send0(Transport.java:218)
     at javax.mail.Transport.send(Transport.java:80)
     at com.imagework.email.SendMailUsingAuthentication.postMail(SendMailUsingAuthentication.java:70)
     at com.imagework.email.SendMailUsingAuthentication.main(SendMailUsingAuthentication.java:29)
Exception in thread "main" All suggestions are welcome!
- Roger

Here is working code. I followed the instructions here, which, though it
does not even mention SMTP, still works with SMTP:
http://www.javaworld.com/javatips/jw-javatip115.html
Look for the xxxxx occurances and substiture with your credentials :
* Created on Feb 21, 2005
import java.security.Security;
import java.util.Properties;
import javax.mail.Message;
import javax.mail.MessagingException;
import javax.mail.PasswordAuthentication;
import javax.mail.Session;
import javax.mail.Transport;
import javax.mail.internet.InternetAddress;
import javax.mail.internet.MimeMessage;
public class GoogleTest {
    private static final String SMTP_HOST_NAME = "smtp.gmail.com";
    private static final String SMTP_PORT = "465";
    private static final String emailMsgTxt = "Test Message Contents";
    private static final String emailSubjectTxt = "A test from gmail";
    private static final String emailFromAddress = "[email protected]";
    private static final String SSL_FACTORY = "javax.net.ssl.SSLSocketFactory";
    private static final String[] sendTo = { "[email protected]"};
    public static void main(String args[]) throws Exception {
        Security.addProvider(new com.sun.net.ssl.internal.ssl.Provider());
        new GoogleTest().sendSSLMessage(sendTo, emailSubjectTxt,
                emailMsgTxt, emailFromAddress);
        System.out.println("Sucessfully Sent mail to All Users");
    public void sendSSLMessage(String recipients[], String subject,
            String message, String from) throws MessagingException {
        boolean debug = true;
        Properties props = new Properties();
        props.put("mail.smtp.host", SMTP_HOST_NAME);
        props.put("mail.smtp.auth", "true");
        props.put("mail.debug", "true");
        props.put("mail.smtp.port", SMTP_PORT);
        props.put("mail.smtp.socketFactory.port", SMTP_PORT);
        props.put("mail.smtp.socketFactory.class", SSL_FACTORY);
        props.put("mail.smtp.socketFactory.fallback", "false");
        Session session = Session.getDefaultInstance(props,
                new javax.mail.Authenticator() {
                    protected PasswordAuthentication getPasswordAuthentication() {
                        return new PasswordAuthentication("xxxxxx", "xxxxxx");
        session.setDebug(debug);
        Message msg = new MimeMessage(session);
        InternetAddress addressFrom = new InternetAddress(from);
        msg.setFrom(addressFrom);
        InternetAddress[] addressTo = new InternetAddress[recipients.length];
        for (int i = 0; i < recipients.length; i++) {
            addressTo[i] = new InternetAddress(recipients);
msg.setRecipients(Message.RecipientType.TO, addressTo);
// Setting the Subject and Content Type
msg.setSubject(subject);
msg.setContent(message, "text/plain");
Transport.send(msg);
[i]

Cant reply email using gmail

I am using gmail for my email.
Have no problems replying emails in the past.
2 days ago, notice that I cant reply email when using gmail via firefox.
It show "loading" and does not take me to the reply screen.
Does not have this problem when using IE.

Try this:
I actually have no idea if this will work or not.
Go to Settings>>Mail and the account. Change the outgoing information to the account you want to send from.
Worth a shot.

Reply to email using gmail help

So I have gmail setup on iPhone. 1.1.3 iPhone. In my account setup on Gmail using the computer to setup, I've added my personal email address (a pop account) as the reply to address for gmail. And set Gmail to get my personal email address email. All that works fine on the computer.
On the iPhone, which only has the gmail account on it, when I send email from the iPhone is there anyway to have this email I send to people to ALSO have my personal email address as the reply address?
As it is now the email sent from iPhone is replied to my gmail email. I want the reply email to be my personal.
When I send email via gmail on the computer, this works correctly. But not the iPhone
Thanks

Try this:
I actually have no idea if this will work or not.
Go to Settings>>Mail and the account. Change the outgoing information to the account you want to send from.
Worth a shot.

I have updated my apple I'd and password on some of my products. I cannot remember how I deflected my original I'd and I am unable to delete my old email address I'd from my other apple products to allow me to use and access my original products

Can anyone help? Some time since I cancelled my initial apple Id and then set up a new one using my new email address. I still possess an iPad and iPhone which have the original email address registered on them. As this account is deleted I am now unable to access any app updates or make any purchases from these products. Can anyone please advise me how to delete the stored original email address from these two products so I can enter my new email address and new password so that and access the facility.
Another thought is would it be possible to use my daughters email address and a new password on these products but I'm wondering if that then means that she would have to repurchase apps or if there is any way we could both access these whilst retaining some privacy over individual phone/ipad content?

http://support.apple.com/kb/HT5621
In short, you have a problem we can't solve.
I suggest you contact Apple support and make an appointment to get help. Expect to pay for it.

Cannot Delete or Move Emails from Printers - Error from emails with no body?

Exchange 2010 SP2 (one mailserver for domain)
Outlook 2010
Outlook 2013
OWA
EAS
We have several Konica-Minolta MFPs on our network. Users regularly use the e-mail function to receive PDF scans. These e-mails cannot be deleted in Outlook, OWA, or EAS.
I have tested this on multiple users, including myself. The e-mails and attachments can be any size, starting at 50kb. Other e-mails with PDF attachments behave normally--just not these.
In Outlook 2010 I receive "The item cannot be deleted. It was either moved or already deleted, or access was denied." I have verified with a MAPI viewer that these e-mails are sitting in the user's Inbox.
OWA gives the same error message as Outlook 2010.
In Outlook 2013 I receive a similar error, and an Event Log notice:
Event 300
Microsoft Outlook Unknown Error
P1: 300032
P2: 15.0.4420.1017
P3: ajr8vP4: 0x80040119
Source: Microsoft Office 15 Alerts
These e-mails cannot be deleted. They cannot be moved to another folder.
They can be Shift+Deleted. They can be deleted via the MAPI viewer. They can be opened, edited (Move > Actions > Edit Message) and if even one character is added to the body, after being saved they can be deleted as normal.
I have read many posts on TechNet and elsewhere:
A repair on the mailboxes does nothing. There are no PSTs. This happens to even an empty mailbox, so size is not an issue. There are no host headers set in the bindings. The IIS SSL Settings are ignoring Client Certificates. I have tested in Outlook
Safe Mode and without plugins. It is not Antivirus.
I have not reset the Virtual Directory, nor have I tested with a new Database.
I did find a solution: in all of the Konica-Minolta configurations, there was nothing set for a message body. I think (but I am not sure) these e-mails were being sent without a body.
After I added text for the body, the emails behaved normally.
Is this an Exchange bug? Is there something I can do to narrow the issue down, or adjust an Exchange setting so it doesn't happen again?
Thanks all!

Thank you for your reply, Fiona!
As I stated, I have examined the messages with a MAPI viewer. I did not notice any attributes that seemed out of order, except for the fact that the problem e-mails seem to lack a body:
Tag
Property Name
Konica: CAN'T Delete
Konica: CAN Delete
Normal Message
0x1000000A
PR_BODY
Scan from Konica-BW
Err:Not Enough Memory
0x1013000A
PR_BODY_HTML
Err:Not Enough Memory
0x10160003
PR_NATIVE_BODY_INFO
0 (Undefined)
1 (Plaintext)
3 (HTML)
0x1009000A
PR_RTF_COMPRESSED
Err:Not Enough Memory
Err:Not Enough Memory
0x0E1F000B
PR_RTF_IN_SYNC
TRUE
TRUE
FALSE
I've compared the three e-mails. The "Konica: CAN Delete" is one from after I changed the Konica settings to include a message body (which was "Scan from Konica-BW").
My next planned steps are to speak to Konica, roll back RU6 and test, or just wait to see if MS releases a patch for the RU6 issue and see if it resolves my issue as well.
If you have any further suggestions of things to look for, I am all ears. :)
Thanks again!

Can't Delete or Move Email on iPad

I have a POP mail account on a iPad and when I try to delete any email from either the inbox or the trash it gives the error " Cannot Move Message". What's up?

Have you tried restarting the ipad: Press and hold the home and sleep buttons until the ipad restarts.
If that doesn't fix it, you can delete the email account, restart the ipad then recreate the email account.
If it STILL doesn't work, try a restore from iTunes on your computer.

I am unable to delete or move emails (using gmail)

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