I am unable to downgrade my iCloud storage. I am unable to hit the "done" button on my iOS device or in Windows.
I am unable to downgrade my iCloud storage plan in Windows or on my iOS device. I cannot hit the "done" button to change the plan. Any ideas?
If you have given correct info about you ios 6.1.3 - all you need to do is delete account. You will be able to sign in with new one afterwards. Make sure you don't delete any info when you see those prompts.
Similar Messages
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HT201318 How do I downgrade my iCloud storage and get a refund within the 15 days?
Help!
How do I downgrade my iCloud storage and get a refund within the 15 days?
I recently up-graded from 10 to 20GB in the middle of my storage plan, but I've changed my mind. How can I get a refund and revert my account back to its previous settings?If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page. -
How can I REALLY downgrade my iCloud storage? HELP!
How can I REALLY downgrade my iCloud storage? Apple is trying to scam ppl out of $$. They will NOT allow you to downgrade per their instructions. It ALWAYS says the iCloud manager is not available, try later. Here is what my email says:
This is a reminder that on 03/03/2015 you will be charged $10.99 for your 20 GB storage plan using your Visa •••• (deleted). If you do not wish to be charged, you can cancel by downgrading to the free storage plan from your iOS device, Mac or PC.
The iCloud Team
I'm so disappointed that all my products are currently Apple and now I down't trust them as far as I can throw them. There is already a class action suit in Florida for the icon taking up 23% of users' available space, now they are trying to charge me $$ yearly when I do NOT need the space? Shame, Apple.. Steve Jobs must be rolling in his grave about your unethical business practices... This does NOT work:
You can also cancel or downgrade your storage plan at any time. For a full refund, contact iCloud Supportwithin 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law. Learn more about iCloud storage plans or get help using Cloud storage.
No... the "done" button will not light up, and it says the iCloud manager is "not available at this time. Try again later." This is a known problem... fix it.
<Edited By Host>Thank you Roger! Going into my iTunes at least allowed me to delete my credit card info so they can't charge it. In the meantime, after 2 calls I finally got connected to a Senior Advisor from Apple who was able to manually go into my account and remove the automatic charge to my credit card. After sharing my screen, she was able to see the issue many others are having being unable to downgrade. There is a bug in the system that tells you the manage storage is "unavailable at this time". She followed me through several of these threads and realized it is actually an issue. She took all the relevant information and will submit a bug fix request. She even admitted that goal and apple were having an issue syncing to the correct time zone at that there was no know fix at this time. While frustrating, the honesty was refreshing.
Thank you SO much for you quick response on this! My apologies for my tone; this was my first time using this forum. I went through Apple support and didn't realize that there are no Apple employees on here. I was on the line with someone from customer service that wasn't as helpful at the time and was very frustrated..
Thanks again for your help! To all others having this problem, keep calling Apple tech support until you get a Senior Advisor - they will help!! The advisor even told me to tell people to call in and that they need to manually downgrade on their end until they get this issue resolved. -
I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore. If there another way for me to do this? I've tried everything I can find online and of course my coverage has expired and can't call the support team.
Hello Lara,
have you already called Apple and explained your current situation, because I don't see a way to downgrade your storage plan with a Mac only running Snow Leopard and without a iOS device running at least iOS 5.
Best regards. -
Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.
I found the solution .,,,
1) click on your current plan and press done your payment details will appear .
2) the first section is your plan and there is a botton "change" click on it
3) it will take you back to the upgrade options
4) press on the downgrade options
5) choose the 5 GB and the done botton will be enabled
6) click on it you'll back to the step number 2 , here read carefully you'll see that your changes will take effect after the current plan expired with the date. -
TS4009 How do I get a refund for downgrading my iCloud storage?
How do I get a refund for downgrading my iCloud storage?
If you are canceling a storage upgrade within 15 days of purchase, in the U.S. you can call 1-800-MYAPPLE for a refund.
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I'm trying to downgrade my storage on my ipod but when I chose my new storage i'm not able to complete the choice because the 'done' button doesn't do anything. can someone please give me some advice?
Are you choosing a different plan before tapping Done?
To downgrade, you should be doing the following:
Go to Settings > iCloud > Storage & Backup.
Tap Change Storage Plan.
Tap Downgrade Options and enter your Apple ID password.
Choose a different plan to use when your current storage plan expires.
Tap Done. -
HT4847 iCloud Storage still full even have emptied the Mail trash
Hi all.. I have problem with my iCloud Storage. I've deleted all the messages in Mail Application on iCloud.com and empty the trash also. But my iCloud storage still full, and the information from "Manage Storage", there are 4.2 GB data still on my Mail..
What should I do? please help..Probably not. I have exactly the same problem. Had 2.1GB of Mail in storage. Deleted all mail from my Mail account.
Emptied trash.
No effect. still 2.1GB of Mail, which, together with 2.7 GB of other backups etc, means my iCloud storage is full. -
On 12/19/2014 I added 20 MG of ICloud storage using my credit card. The charge is still pending and my storage has not increased. I am planning on upgrading my phone and I need to update ICloud on my phone. Thank you
This is a user-to-user support forum. You may want to report the problem using the following link: https://www.apple.com/emea/support/itunes/contact.html
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I was trying to open up some icloud storage by deleting a large chunk of emails and attachments from my sent folder. Those migrated tot he trash and I emptied the trash. Now I have a message telling my my iCloud storage is almost full. Is the mail holding on to cached emails and attachments or something? They don't show up in sent or trash. However if I do a search for the year 2012 (the year of emails I deleted) in the sent I can pull up this olds emails.
Hi there Chris,
Welcome to Apple Support Communities.
It sounds like you saw an iCloud storage alert and tried to free up some space but you're still running into the issue. Take a look at the article linked below, it provides a lot of great information about iCloud storage and should help you free up iCloud storage space.
Manage your iCloud storage - Apple Support
Take care,
-Jason -
I have followed the steps above for downgrading iCloud storage options, but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock in top right-hand corner, but not sure where to go to unlock it.
Choose Apple () menu > System Preferences, then click the iCloud icon.
Click the Manage button.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose your current plan, then click Done.
(from http://support.apple.com/kb/HT5527 ) -
How do you downgrade to the free option or get refund? After selecting free the done button can not be pressed.
Refund:
If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Keeping current plan, but downgrading when it ends:
Settings>icloud>Storage & Backup>Change Storage Plan. Look at downgrade options. There you can choose the plan you want when the current one ends. -
My iCloud drive is slow to save and share Pages documents with my IOS devices
My iCloud drive is slow to update and share my Pages documents with IOS devices. When I save a document to the iCloud drive I get a Cloud symbol in the Name line (behind the document name) and a bar in the Size column (like it's trying to save the document but is unable to do so). When I see the document in the document list on the Pages app on my IOS device it has a gray line along the bottom and I can't open the document in the Pages app.
Same for me, too - for the last few days. Reminiscent of a few weeks back when iTunes and Apple TV ground to a crawl. Of course Apple system status is green. After several days it just started working again. At least with Mac iCloud I have tried to use multiple networks/carriers so now there's no blaming AT&T on this one.
Called support and got the extended wait time message. Gave up.
Love my devices and software, but Apple really has poor cloud support. They won't even own up to the issues. If my employer didn't block dropbox, absolutely done deal I'd be off iCloud back with Dropbox. -
I received a psd file created in CS6 for MAC, I am unable to find the layers when I open it in photoshop in Windows. What can i do to edit the files? What can be done so that I can either open and see the layers or how can the sender save it in a way that it doesn't "merge" the layers in some way to just one?
Could try saving as tiff provided layers and transparency are chosen at the time of saving. But it's hard to give a definitive answer as it depends on the final usage. For example PSD's tend to work better in applications like In Design in comparison with tiff.
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How do you agree to the latest iCloud Terms of Service if you don't have an iOS device only a Mac computer and an Apple TV with an iCloud account?
Part 2
Thanks for the feedback Skhorchid. Glad it worked for you too.
A bit later I discovered that Photo Stream was not working on my Windows 7 PC either. If I opened the iCloud control panel and put a check in the box to turn on Photo Stream, and then closed and reopened the control panel, the check mark was gone again. Also, nothing happened when I clicked on the options button beside the Photo Stream check box. I already had version 2 of the iCloud control panel so I could not upgrade further.
I ended up uninstalling the iCloud control panel, rebooting, downloading a fresh copy from Apple, and reinstalling it. This worked and I now have photo stream working on my Windows 7 system as well.
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