I am unable to download pictures from my Cannon Power Shot SX10IS.

Hello, 
I am unable to download pictures.  I've replaced the batteries, replaced the memory card, and tried several different USB cords.  I have an Apple Mac Book.  I've tried downloading to my apple and my husband's PC, and was unsuccessful.  Does anyone have a suggestion as to what to do?
Thank you

Have you ever been able to download pictures? If so, what steps did you take that aren't working now?  If not, what are you doing that isn't working?  

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