I am unable to download voice over kit.

Question

Respected sir/ mam,
I have used itunes to sync ipod shuffle before and it worked properly but now i re-installed itunes and im unable to download voice over kit, my internet is working finely. it says "the ipod software update server can not be contacted" i have reinstalled it many times but i still cannot use voice over.

Answer 1

I ran the network connectivity test, this is the result:-
network connectivity:
                 network interface verified
itunes store connectivity:
                 internet connection verified
                 secure links to itunes store failed
itunes diagnostics complete
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012A814069A2650
Current user is an administrator.
The current local date and time is 2012-10-28 13:48:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 82865G Graphics Controller
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {238397AD-53A4-47C7-A813-878D02866E0B}
Description:    Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address:    ***.***.*.*
Subnet Mask:    ***.***.***.*
Default Gateway:    ***.***.*.*
DHCP Enabled:    Yes
DHCP Server:    ***.***.*.*
Lease Obtained:    Sun Oct 28 12:11:18 2012
Lease Expires:    Mon Oct 29 00:11:18 2012
DNS Servers:    ***.***.*.*
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.