I am unable to find "menu button New Fx Menu" when trying to (Click the menu button New Fx Menu and then click Exit Close 29)
I have had sound problems when viewing facebook and youtube and thought it may be a plugin problem. I don't know much about computers and stumble my way through like now so simple instruction are required please.
Hello,
On the right side of your browser, below the window close button [X], should be three horizontal lines.
* Menu [[Image: New Fx Menu]]
* Exit [[Image: Close 29]] is on the bottom right corner of the menu that opens
If you still cannot see it, '''try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*Assuming you have your menu bar visible, go to "Help" > "Restart with Add-ons Disabled"
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
If that menu is still not visible, please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]]
Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem.
Thank you!
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