I am unable to get netflix to work in safari after installing silverflight - 3rd tech support place today

After cancelling netflix due to this issue, I decided to try again since i wanted to watch a few things unavailable trhough other sources. After speaking with netflix tech support and making sure my system met requirements, following instructions, deinstalling, and many restarts, a few times, they refered me to Microspft tech support, followed online instructions, no change, called their tech suppoty line, followed same instructions again, and they reffered me here, or to call Apple. At this point, about to cancel account again, but figured since I am in a free period with netflix, I would give it a few days and see if I can find any suggestions.
Thanks!

does silverlight show as installed at http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx ?
you get sound & video at http://web.sldrm.video.msn.com/d1/sldrm.html ?
or what exactly doesn't work at Netflix & which browser(s) & OS version are you using ?

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