I am unable to get or send mail on my mac acounts and don't seem to be able to fix it
I have a two year old i mac and a new macbook pro with mountain lion. I have been with mac for many years but as of a few months ago, i am no longer able to send or recieve mail on my mac account. I have icloud and from everything I can see I have all the right button clicked on. OBVIOUSLY I DON'T!
Can anyone please help diagnose my problem? I just purchased an i-pad today, signed into the cloud and again, no mac mail. Help!!
John
It was your carrier who unlocked the iPhone
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I can not get or send mail from my iPhone, iCloud, and desktop mail. All are the same account, password is right and working. When the problem first happened I updated to a new password.
The Mail and the phone are telling me ( "The iCloud IMAP server “p99-imap.mail.me.com” rejected the password for user “k****n******2”}
From the iCloud account i get a message saying mail could not be loaded and the details. Which i have copyed below.
Any thoughts or anyone I can ring ? This was a paid for mobile me account.
Thanks
Running 10.72
ORIGIN
server
TYPE
error
BUILDNUMBER
1FCS29.34215
TIME
Sun Dec 11 2011 10:49:50 GMT+0000 (GMT) (1323600590380)
HOST
www.icloud.com
USERAGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7
PRSID
217870346
RECENTLOGMESSAGES
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: MAIL in main()
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: --> Request 1: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Object:sc1074:dispatch('load content')
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Attempting to load 'addresses'
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' is not loaded, loading now.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1FCS29/javascript.js'
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Object:sc3099:initStatechart()
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: -> entering "9 Address List Not Visible"
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: --> Request 2: GET to https://p03-contactsws.icloud.com:443/co/addressbook/?order=first,last&locale=en _US, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' finished loading.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'addresses'.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Sun, 11 Dec 2011 10:49:23 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Sun, 11 Dec 2011 10:49:23 GMT: DEBUG: <-- Response 2: 200 (1257ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:1
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: --> Request 3: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:2
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: --> Request 4: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:3
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: --> Request 5: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:4
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: --> Request 6: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:5
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: --> Request 7: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: <-- Response 7: 500 (4248ms), headers: Content-Type=text/html body: (empty)
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: Request in: /wm/preference-list-->1323600562085/1,500,4249ms
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: ServerPreferencesDataSource.retrieveResponse error = -1/500/guid=serverPrefsGuid
Sun, 11 Dec 2011 10:49:44 GMT: ERROR: CoreMail handled error 13002 before exiting MailSpent at least 40 min talking to apple support, to sort it out. luckly not at my cost. After trying lots of things and speaking to a higher grade support person I was given a temp password which did the trick. I then was able to reset that with my own password.
The impression i got was no one knowns what the problem is and resetting the password at the apple end works. Not sure if you would be able to self fix. -
Cannot get or send mail using Apple Mail on iPhone and iPad
Everyone in my household cannot get or send mail on their Apple Mail for iPad and iPhone. We all get the same message: "The user name or password for [account] is incorrect." This just started happening yesterday afternoon. No problems before that. I called my hosting company and Apple, and both blamed the other. My Apple system is always updated, so I have the latest version of Maverick. Had no problems with it up until now.
However, I awoke this morning to find downloaded emails in the same program, but when I go to "get mail," it says the same thing, and still won't allow me to send or receive.
Here's the kicker. I also use Gmail with the exact same accounts (yes, I need both since Apple Mail does things that Gmail doesn't, and vice versa). No problem! I get all my emails and can send with no problem. So, my hosting company claims it can't be them (makes sense). It only happens using Apple Mail, and I have several email addresses. None of them work (other than the strange phenomena of suddenly getting some of them downloaded for no apparent reason).
What do I do from here? I've changed passwords, deleted and tried to set up my emails, only to get the message that they probably will not work. And they don't. I have shut down and restarted my iPad and iPhone, to no avail.
Thank god for my Gmail account, or my business would be closed.
Again, this is happening on four devices in my home: 2 iPads and 2 iPhones.I have a comcast account I use on my phone and use it for receiving and sending mail. When you look at the account in settings, you need to check each of these
incoming mail server: mail.comcast.net
username: the part of your email address before the @
password: your password
outgoing mail server: smtp.comcast.net
Under Advanced
Use SSL: On
Authentication: Password
Server Port: 995
If you cannot make it work from changing settings in the account, delete the account and start over. Use the "Other" setting when starting the account. It is a POP3 account and make the entries I gave you. Once you do that, it should check the entries and validate the account. You shouldn't have any trouble from there. Those settings will work from either the iPhone on cell, or wireless. Mine will even work when I'm at home on my wireless there, which is on the Comcast network.
Hope that helps you. -
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Mail was working fine under version 1. Upgraded my original iPhone to version 2 and couldn't send emails. Get "CANNOT SEND MAIL. ONE OF THE RECIPIENT ADDRESSES WAS INVALID. OK" message whenever I attempt to respond to an incoming email or when sending a new email. Sometimes "Sending" progress bar goes all the way to the end, but I still get this error message and mail is NOT sent. This is still the case after I upgraded to 2.02 HELP!
I have since removed the email account and added it again. I tried this several times and came to the realization that the Apple iPhone software was not setting the account up properly. I saved the account even though I was warned by the software that it was not working properly. I then went ahead and carefully edited all the settings and made sure that they matched EXACTLY with those in MS Outlook. I also set Authentication to Password on both incoming at outgoing servers.
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Just did something--am not sure what, probably in the "iCloud"--but seems to be working at last!
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Morning Allan ,sorry hit the wrong button. Thank you for responding . Meant to reply not notify you that my issue was solved . It's not . I imported all my settings via iTunes and all of the accounts receive mail as I said but can't send . Can you tell me exactly what to change with regard to my outgoing smtp. and PE the authentication ?
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That account is offline. Click on the squiggle, it should go online or ask for the account's password.
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http://support.apple.com/kb/ts3276
Have a nice day,
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Yesterday was using my iPhone/iPAD with no prblems. Last night began not allowing me to receive emails. Says my password or username is incorrect. Now I see that my information has gone to my daughter Mikayla's account. It should be registered to my self instead. How do I fix this problem so I can use my devices to their full potential.
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http://support.apple.com/kb/TS3899
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http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
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