I am unable to get past the "Recovery Key" step to log in to my Apple ID. I have lost my key and have no access to the old registered phone however I did have SMS verification enabled but am unsure how to go about verifying my devices via SMS.

I have access to the number associated to the SMS that is verified on my account but not the phone its self due to water damage of my previous iPhone. I simply need to enact the SMS verification process.

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I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet". Did my WiFi connection also get lost?

I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet." Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages? When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.

You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.

New MacBook Pro, unable to get past the select your country screen during initial setup.

I purchased a new MacBook Pro last night and am unable to get past the initial setup screen where you select your country. The mouse will move around, but won't actually allow me to click on 'continue'. I've also tried the keyboard commands to move to the next screen. Nothing...

I just experienced this, and I am recording the solution here for posterity. I got through the setup using the keyboard (tab to move between controls and space to select), thinking that the mouse click would work when I got through it. But I was dismayed to find that it did not ...
... at least so I thought! But actually, you have to push down the mouse pad, NOT just tap it. You can turn on tap-to-click later, but at the start you must push it until it audibly clicks. It is not obvious if you are used to Windows laptop mouse pads like me, where tap-to-click is the ubiquitous norm.

I am unable to get past the Terms and Conditions in the new update. I have hit agree several times but can not get past that part. What do I do next?

I am unable to get past the terms and conditions part of the upgrade. I have hit agree several times. What do I do?

Scroll down to the bottom of the terms and conditions, then the Agree button will light up and you can proceed.

I am unable to get past the apple login screens on my iPad to access my settings menu for a new home network. My password is not recognized so I cannot even get into the settings mode to make a chance. How can I get past the Apple logins?

I am unable to get past the apple login screens on my iPad to access my settings menu for a new home network. My Apple password is not recognized so I cannot even get into the settings mode to make a chance. How can I get past the Apple logins?

Hey Dpcupcake,
If you can not get past the sign in screen on your iPad, you will need to use the steps in this article to recover use of your iPad -
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L

Do I get a sim tray key and a cleaning cloth with my new I phone 5s?

DO I get a sim tray key and cleaning cloth with my new I phone 5s?

From http://store.apple.com/us/buy-iphone/iphone5s
What’s in the box
iPhone 5s with iOS 7
Apple EarPods with Remote and Mic
Lightning to USB Cable
5W USB Power Adapter

I am unable to get past the invalid security certificate warning.

I get the message "Invalid security certificate" I click OK., and then the message disappears and I am not given the option to enter an exception and approve the site. It is the e-mail address for my office (state agency) and as a cost saving measure, they are not paying for a continued security certificate. How do I get to the "exception page?" Is there a security section in the FireFox program I need to change? I hate to have to switch to IE every time I want to check my office mail. Thanks for the assist.
Tigerbeetle.

If you can't add an exception, but get a pop-up with the error message then you can check the pref [http://kb.mozillazine.org/browser.xul.error_pages.enabled browser.xul.error_pages.enabled] on the about:config page and make sure that the value is set to the true (default).
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page.

HT4528 Hello, My name is Ramondo Frank. I was instructed to upgrade the operating system on my IPhone. I followed the instruction but are unable to get past the terms and services screen

Hello

The issue here is the compression. It is the compression that is causing the slowdowns in FCP, so in order to fix the issue you'll need to use a codec with less compression. By definition a less-compressed codec will take up more space.
ProRes LT is one of the lighter codecs available so it will be difficult to go further without a noticeable loss in quality. But try converting a small clip to ProRes Proxy and see if the quality is acceptable to you.
Another solution would be to use Adobe Premiere CS5 which can edit H.264 natively.

HT4623 During my update to the new operating system I am unable to get past Rescue EMail. I tried not putting in another e-mail as it says it is optional - that did nto work. I entered a Rescue E-Mail and it will not allow me to go to the next step. Help

During my update to the new operationg system I am unable to get past the Restore E-Mail. I first chose not to have an "optional" restore e-mail and was unable to get past this section. I then entered an alternate e-mail with the same results. I am unable to get past this section after I push the Next symbol. HELP!

I am having the same problem. I think I saw something about VPN and not being able to communicate with Apple web site. Do you have your protected company email on your phone?

How do I get past the "Connect to iTunes" part of my updated iPod touch?

I updated my iPod touch to the new iOS 5 software. I did all the steps and selected 'Restore from iTunes Backup'. The next screen said 'Connect to iTunes'. I did that and it synced. However, it still says "Connect to iTunes". I ran the iTunes diagnostics and it said that it did sync and there is about half a gig of data on my iPod touch. But I still can't get past the "Connect to iTunes" screen. I even updated iTunes itself, but it still won't work. What do I do to get my iPod back? Surely I don't have to spend $30 plus to get all my apps and songs back. What can I do?
Help!
Thanks,
skiracer204

- Are yu sayin that you keep restoring the iPod but it just keeps telling you restore it again? If so then this sounds like your problem:
Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
Above frm:
http://support.apple.com/kb/TS3694
Otherwise, please provide more information.

I already have a valid payment method for my iTunes account, but can't get past the Family Sharing setup prompt telling me to add a payment method . What to do?

I already have a valid payment method for my iTunes account, but can't get past the Family Sharing setup prompt telling me to add a payment method . What to do?

I had the same problem and found a bunch of others did, too. Unfortunately all the posts had no responses! Anyway, I previously had my payment method linked to my paypal. I tried changing it to my credit card and it worked. Don't know if there's a bug with using paypal but that seemed to be the culprit for me. Good luck!

How do I get past the pass code on iPad running on Ios7.1 because j have forgotten it and I don not own a computer so it has to be with our a computer

How do I get past the pass code on iPad running on Ios7.1 because j have forgotten it and I don not own a computer so it has to be with out
a computer

Use a friend's computer. Your iPad will be erased.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have a new Macbook pro, I cannot get past the country selection screen. 'Continue' is greyed out and keys just make error sounds. How do I move it on?

I have a new Macbook pro, I cannot get past the country selection screen. 'Continue' is greyed out and keys just make error sounds. How do I move it on?

sideeque wrote:
I have the same problem. What did you do last time?
What should I do now? Its around 40 miles away the apple store? Would they pay my taxi fare to go and return?
How can we trust this apple product?
You are still under warranty. Call Apple Care.

HT4623 I have done an iCloud download but now cannot get past the Terms and Conditions page, even after accepting. It's just a revolving door!

I have downloaded an updated version of iCloud but cannot get past the Terms and Conditions pages, notwithstanding accepting them. Further, I cannot get back into iTunes.

Since I do not know what you actually did maybe:
http://syncor.blogspot.com/2013/09/ios7-and-missing-agree-button.html
Otherwise:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iCloud and delete the account from the iPod and then sign back in.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

Make an appointment at the genius bar and get the phone replaced.

I am unable to get past the "Recovery Key" step to log in to my Apple ID. I have lost my key and have no access to the old registered phone however I did have SMS verification enabled but am unsure how to go about verifying my devices via SMS.

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