I am unable to get the iTunes store to accept my Apple ID and password, despite having received an email from Apple indicating that the ID and password are valid. I purchased an iPad and need to sync my laptop with it, but I can't download any apps.
How do I get apps downloaded from the iTunes store? Every time I try to sign on with my user id and password, I get a message stating that my account has never been used to purchase anything from iTunes before, and that I need to review my account. Yet when I click on the link to review the account, it just leads back to the store. I have tried "starting from scratch" to attempt to create a new account again, but get the message that my email is already associated with an Apple account, so it won't let me start over. I just purchased an iPad2 and am trying to get started with downloading items, but getting nowhere fast. If this is an example of how Apple does business, I may be returning the iPad2 for a refund.
Have either of you had any luck with this issue. It began happening to me today when I was trying to purchase music on iTunes. I have purchased music and games in the past and have had no problem. Any help would be appreciated.
Similar Messages
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when I try to download a free or purchased APP I get a box that says userID is disabled and a push button with "OK". I can't download any apps
Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your iPad then try logging out of your account on the phone by tapping on the id in Settings > Store and then log back in and see if that 'refreshes' the account on it -
I can't download any apps on my new i device because I forgot the security question answers. How to I get the answers back? Help plz
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I can't download any App from the App Store with my iPad 3.
I can't download any App from the App Store with my iPad 3. I get always the Message: Connection to the iTunes Store is unavailable.
http://support.apple.com/kb/HT1311
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Why my payment method is declined? can't download any apps in app store and iTunes!
why my payment method is declined? can't download any apps in app store and iTunes!
User to user forum, no Apple here.
We cannot answer anything about your account. -
I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Help!!
If you're in the USA, it would be hard to zero balance a gift card just with purchases as there are sales taxes in most areas that you don't know the amount of until the purchase is complete. My guess is that the issue is with the last purchase, there wasn't enough credit left on the card to cover the sales tax.
Contact Mac App Store Supprt to find out the details'
Mac App Store Support -
http://www.apple.com/support/mac/app-store/ -
My husband received an email from Apple stating our account was frozen and we needed to update our credit information. We recently got a new credit card and so went ahead and updated information. They asked about mothers maiden name and social security information. Now we are feeling skeptical. Are these the kinds of questions Apple would ask? Now all my information is out there and I can't even get a hold of a human being at support to answer any questions for me as to whether they sent this or not????? Help!!!!!!!!!!!!!!!!
That email was a phishing attempt to get your iTunes account and payment details - iTunes accounts aren't 'frozen', and iTunes don't need your social security info.
If your husband entered his card details then he should contact the card issuer immediately and get it cancelled and replaced.
He should also change the password on his iTunes account e.g. via the Store > View Account menu option on his computer's iTunes or via http://appleid.apple.com
If you still have the email then you could forward it to Apple : [email protected] -
My dad got this iPhone for me a few months ago as a gift since I had a really awful phone before. The only thing is, I can't seem to upgrade it to the latest software without it telling me it's already updated to iOS 4 or something like that. (I would be able to give you the exact iOS version, but ever since connecting my iPhone to iTunes, my phone isn't responding so I can't check the settings or anything.) I can't download any apps (I get an error message saying the software on my phone is too old) and so I pretty much am extremely limited to what I can do on this phone. I'm very frustrated at this point and incredibly displeased with Apple's products.
If someone could please explain to me why this is happening and what I can do to fix it, I'd be extremely grateful.
Thanks.What iPhone do you have? You can check in settings>>general>> about.
If you have a 3G you cannot update beyond iOS 4.2.1. The 3G is over 4 years old an was discontinued over 2 1/2 years ago. You need the latest ios to run the latest versions of some apps. If you have a 3GS you can update.
If your phone is not responding, reset it by pressing and holding down both the home button ad lock/ sleep button simultaneously until the Apple logo appears. -
Any helpful suggestions to explain why I can't download any apps will be appreciated.
Its saying I need a valid US address I live in Australia? dont know why its asking that.You can only access the Store of that country your account is registered for. Did you buy the apps using the same account? If you have a billing address registered in Australia, you can't buy in the US Store.
Can you update the apps in iTunes on your computer?
Did you log into your iTunes account and check your info? -
I need to Sync/change my iPhone contacts but I can't select "Selected Groups"...?
I need to Sync/change my iPhone contacts but I can't select "Selected Groups"...?
This is what worked for me. Turned off icloud on iphone and computer. Logged into my icloud account at icloud.com via my web browser and deleted all of my contacts and calendars. I was then able to select selected contacts and selected calendars in iTunes.
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I can't download any apps from App Store, every time I go there I put my password it's returned to ask me about my password again & it's reverted every time I do it don't know why ?
First, try resetting your iPad:
Hold both the Home button and the power key down for 10 seconds or so until the Apple logo appears. Let go promptly when it does appear and then wait another 20 seconds or more for you iPad to turn back on again. This will not cause any loss of date or change any settings.
See if it works after that. -
Aye need to update my old iphone 8gb its not a 3g phone its the older one to ios4.3 and it won't let me update so aye can't download any apps and aye have tried checking for updates and it says that my iphone is up to date can anyone help?
To identify your iPhone see:
http://support.apple.com/kb/HT3939 -
hi , i've ipad 4G . i live in dubai (UAE) , i make apple id but cannot able to download any apps so plz suggest me. How to register apple ID without cradit card on Itune in UAE region ?
Step 1 to 8 with pictures attached:
1. Select any free app
http://i1224.photobucket.com/albums/ee374/Diavonex/5622c304.jpg
2. Tap install App
http://i1224.photobucket.com/albums/ee374/Diavonex/9c71cbba.jpg
3. Just tap Create New Apple ID
http://i1224.photobucket.com/albums/ee374/Diavonex/3564262e.jpg
4. Confirm your country; fill in your country's name
http://i1224.photobucket.com/albums/ee374/Diavonex/15af6726.jpg
5. Agree with Term and Condition
http://i1224.photobucket.com/albums/ee374/Diavonex/a50cb07a.jpg
6. Fill in your Apple ID and Password
http://i1224.photobucket.com/albums/ee374/Diavonex/f942f7f5.jpg
7. Create and answer secret question
http://i1224.photobucket.com/albums/ee374/Diavonex/774b1991.jpg
8. Select NONE for billing information
http://i1224.photobucket.com/albums/ee374/Diavonex/6f6e54ff.jpg
Other pictures
http://i1224.photobucket.com/albums/ee374/Diavonex/553a2651.jpg
http://i1224.photobucket.com/albums/ee374/Diavonex/52783119.jpg
http://i1224.photobucket.com/albums/ee374/Diavonex/a5fcfc6b.jpg -
have received an email from apple to say my ID has been used to download an emoticon package for £15.99 - it was not me. is there a way to find out which device it is? and to get my money back? ta
It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933 -
I can't download any apps, it keeps telling me "There is a billing problem with a previous purchanse"! I've checked all my account info and can't figure out the prob??
Contact Itunes support and ask them
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