I am unable to log in or sign in to ePrint

Tried to get instructions on how to change my password, but received a message that he is not associated with account.
I tried to create a new account, but got a message that the e-mail is already there.
In English do not speak, and not rich enough to pay for the printer, and in conversations with the Call-Centre, which is not in Israel.
So what should I do?

You may have a snapfish account set up. When signing in click the snapfish icon below the password field, and either try logging in if you know the info, or do a forgot password there.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!

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    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: starting from current state: active.authUI.fieldsEditable
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: current states before: active.authUI.fieldsEditable
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: pivot state = active.authUI
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: active.authUI.fieldsEditable
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: --> entering state: active.authUI.attemptIsSubmitted
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: current states after: active.authUI.attemptIsSubmitted
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: END gotoState: active.authUI.attemptIsSubmitted
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: END sendEvent: 'userDidSubmit'
    Wed, 05 Dec 2012 19:04:25 GMT:  DEBUG: <--  Response 2:  0  (247ms),  headers:   body: (empty)
    Wed, 05 Dec 2012 19:04:25 GMT:  WARN:  Could not decode JSON: JSON Parse error: Unexpected EOF
    Wed, 05 Dec 2012 19:04:25 GMT:  DEBUG: COS: invoking loginDidFail
    Wed, 05 Dec 2012 19:04:25 GMT:  WARN:  Auth: No auth bag or recognized status code
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: BEGIN sendEvent: 'authDidNotConnect'
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: active.authUI.attemptIsSubmitted: will handle event 'authDidNotConnect'
    Wed, 05 Dec 2012 19:04:25 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: END sendEvent: 'authDidNotConnect'
    Wed, 05 Dec 2012 19:04:42 GMT:  DEBUG: CloudOS window received focus event
    Wed, 05 Dec 2012 19:05:49 GMT:  DEBUG: CloudOS window received focus event
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: BEGIN gotoState: active.authUI.fieldsEditable
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: starting from current state: active.authUI.attemptIsSubmitted
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: current states before: active.authUI.attemptIsSubmitted
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: pivot state = active.authUI
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: active.authUI.attemptIsSubmitted
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: --> entering state: active.authUI.fieldsEditable
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: current states after: active.authUI.fieldsEditable
    Wed, 05 Dec 2012 19:05:51 GMT:  INFO:  SC.Statechart<cloudos-statechart, sc772>: END gotoState: active.authUI.fieldsEditable
    Wed, 05 Dec 2012 19:05:51 GMT:  DEBUG: CloudKit: ErrorCatcher dialog invoked.
    Wed, 05 Dec 2012 19:05:51 GMT:  DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
    Wed, 05 Dec 2012 19:05:51 GMT:  DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.
    Wed, 05 Dec 2012 19:05:51 GMT:  DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.
    Wed, 05 Dec 2012 19:05:51 GMT:  DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.

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