I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.
I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.
Leslie Tanaka
Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
Let us go back over that Adobe document regarding troubleshooting damaged projects.
3. Delete the Application Preferences
Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
7. Test to see if individual media files are causing the problem.
That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
Please review and consider.
Thank you.
ATR
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