I am unable to open any emails or any folders (aside from my inbox) in Hotmail when using Firefox. What do I do?

Starting about mid-day yesterday, when I sign into Hotmail using Firefox, I can get to my inbox but I can't open any emails or go to any other folders. This is only when using Firefox - Internet Explorer works perfectly fine. My Firefox updated itself a couple of days ago and was working fine until yesterday at about 4:30 - 5:00.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

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Message was edited by: macjack

On my new computer, I can no longer open attachmnets in Hotmail when using Firefox. The attachments will open with other browsers. It is quite frustrating. Any help out there would be surely appreciated. Cheers

Hotmail won't open attachments when using Firefox. I'm not sure if this relates to cookies, add ons (I recently addded Ad-blocker and Do not track), or some other type of security setting. I have tried some proposed solutions on the we to no avail. Using Windows 7

Tyler,
Thanks for your suggestion. My problem occurs when trying to open any type of file (at least .doc and .pdf, as far as I know). As I mentioned, when I log into hotmail from another browser, I am then able to open my attachments. I am hoping to figure out how to tinker with firefox so I no longer have this issue. I am not sure what is causing this block, but I know it has to do with Firefox (or settings relating to) or related add ons.

I can't see the body of emails in hotmail when using firefox 37.0.1 I can see them in IE and firefox mobile. Help please

I resend some emails regularly with only slight changes to the email so I usually do a "reply all" or "forward" . Recently I cannot see the text in the body of the emails using FireFox, however I can see the complete email when using FireFox mobile or Internet Explorer. Any ideas what is causing the problem and how to fix it? I have tried to copy and paste the text into a new email but that didn't work.
I am using Windows 7 SP1 Home Premium and FireFox 37.0.1
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''FredMcD [[#answer-718738|said]]''
<blockquote>
''ajfollack [[#answer-718681|said]]''
<blockquote>
Disabling the adobe plugin . . . . did not resolve issue
</blockquote>
DO NOT disable old program. REMOVE them.
Many site issues can be caused by corrupt cookies or cache.
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If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.
</blockquote>
I uninstalled Adobe reader, then did the rest of your suggestions but the problem remains. It is only with 3 emails that get resent daily with slight changes to the text. It is like most of the text has been removed from the email.
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Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!

I am unable to open any emails or any folders (aside from my inbox) in Hotmail when using Firefox. What do I do?

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