I am unable to open my Red Box account. I get the message "unknown API error."

I switched to Fire Fox because of slowness and other issues with Internet Explorer. Fire Fox is much better, with one exception. I can't open my Red Box account. I get a message that states "unknown API error." Red Box says the problem is related to the fact that they have new software. However, I can still pull up Red Box in Explorer.

What extensions do you have installed? To get a full list, do the following:
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
*Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting information'' from the menu.
Now, a new tab containing your troubleshooting information should open.
*At the top of the page, you should see a button that says "Copy all to clipboard''. Click it.
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article [[Using the Troubleshooting Information page]].
Thanks in advance for your help!

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