I am unable to open premiere elements 12...keeps asking me for Serial Number Validation which I have already done
How do I open Adobe Premiere Elements 12? I opened it for a few days and now I can't. Serial Number was validated when I installed and it is asking for it again. When I hit validate, it says connect to internet.
iaking
What computer operating system is your Premiere Elements 12 running on?
At Sign In, have you been getting messages about connecting to the Internet and fixing your computer clock? If so, updating
the Adobe Application Manager was my solution...see details
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Please let us know if anything in the blog post cited above works for you. If not, we will consider other troubleshooting to
resolve you issue.
Thank you.
ATR
Similar Messages
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I sign in with my adobe username/login info and then it asks for my serial number validation which I have gone online to enter. It says the product is validated online but when I try to get into the program it still asks to connect to the internet to validate your serial number...
If you had made a search in this forum you would have found the answer many times. You have to thoroughly delete iWork. It isn't enough to delete the parts you see in the application folder.
use Yvan Koenig's script:
• Go to http://www.box.com/s/00qnssoyeq2xvc22ra4k
• Choose public_YK > for_iWork'09 > other_iWork'09 items
• Click on uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button
restart the computer for good measures and install from the disk again. Don't forget to do the updates too -
Premiere elements 13 keeps asking me to connect to internet to register the product but my internet is fine. I have gone through the forum to get help (validation of internet, validation of the ability to access secure servers, the validity of the ceritificate....) but nothing is working for me. Would someone have additional info. to handle this situation ? Thanks
Jean Lucd86932678 to confirm you completed the steps listed in Sign in, activation, or connection errors | CS5.5 and later? If so what specific error messages are you receiving?
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I'm unable to open Safari. I keep getting a alert security message Suspicious Activity Might Have been Detected. How can I fix this problem?
You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
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Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
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Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
I have an old version Adobe Creative Suite 3 Design Premium. I uninstalled it from my old computer and was trying to install it on my new computer. It copied all the files but I cant open them and it doesn't ask me for my registration info, which I have. What shall I do to get Adobe up and running?
when you were install your cs3 you should have been prompted for you serial number. were you?
if not, you probably didn't properly install cs3. copying/migrating/moving etc is problematic.
if yes, did you see any error messages during installation?
if yes, attach a screenshot of the error message.
if not, check you install logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC -
I updated Pages two months ago to the latest version. BUT, my MAIL program will not allow me to send documents I attach that are genereated witht eh update Pages. And, when I save a doc to desktop generated in Pages, it will not opena, a box pops up and tells me the it wil not open until I have upgraded to the new PAges, WHICH I HAVE ALREADY DONE!!! What is UP with this, can anyone please help me? Would GREATLY appreciate it.
SAPages 5 is in a new format that is not compatible with GMail, Google, Amazon, DropBox and other 3rd party servers.
Peter -
I already bought the annual plan, I installed PS, but i cant open the LR, it keeps asking about the serial no.
isn't the annual plan for ps and lr?Download LR did you remove and reinstall your installation of Photoshop Lightroom 5? The licensing for your membership will only be applied to Lightroom if you install through the Creative Cloud Desktop application. You can find additional details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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Every time I open Firefox the installer opens onto my desktop with the icon to drag it into my application file. I have already done so. I tried dragging it again but it says that it already exists. I have to eject the installer to get it off of my desk top after I am done using Firefox. After closing Firefox if I want to open it again it does the same thing. I just downloaded Firefox today. I have also tried restarting my computer. I have a MacBook Pro.
== This happened ==
Every time Firefox opened
== TodayYou will not be able to install Firefox 3.6.8, you already have the last version of Firefox that works on OS X 10.3.9. Later versions of Firefox require at least OS X 10.4
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I am unable to open premiere elements 11 PDapp.exe (0xc0150002)
Also I had to reinstall Adobe aplication manager, I reintall the hole program too. and do not work
Adryah
Thanks for the follow up information.
The first thing that is of concern is the 2 GB of installed RAM. But, that should be enough to get at least Premiere Elements 7 installed.
When you started the reinstall of the program, did you do so with the antivirus and firewall(s) disabled? The typical scheme would be
a. uninstall (Control Panel route)
b. ccleaner run through (regular cleaner and registry cleaner parts)
c. reinstall with antivirus and firewall(s) disabled.
What was your source for the Adobe Application Manager? Have you confirmed that your Premiere Elements 7 is installed or not via its presence or absence in Control Panel/Programs?
Please explore
Local Disk C
Program Files (x86)
Common Files
Adobe
then in the Adobe Folder is the OOBE Folder. Rename the OOBE Folder from OOBE to OLDOOBE.
Does the issue disappear?
We could also look at deleting the Adobe Premiere Elements Prefs file and the whole 7.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
7.0
and in the 7.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 7.0 Folder in which it exists.
Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Please review and consider and then we will decide what next accordingly.
Thank you.
ATR -
Unable to update Premier Elements even after the Product and Serial number have been registered
Trying to apply online updates through Premier Elements but i am told there is a problem with the serial number.
I have followed all the online advice to try and resolve but nothing seems to work.
Help required please.cathfre
This is not Adobe. Rather user to user.
We will try to help you but typically Adobe is the only one who can resolve serial number issues.
But, whether here or at Adobe Chat, details are needed.
1. What version of Premiere Elements is involved and on what computer operating system are you trying to run it on?
2. Did you successfully install the version and ran into problems only when you went to use Help Menu/Update or some
other scenario? If so, what was the exact message that you got from Help Menu/Update? What were you seeking to update -
Camera Raw or an Update for the version that you have?
We will be watching for your details.
Thanks.
ATR
Add On...If you have the current version and want to contact Adobe Chat, please click on the following link
Contact Customer Care
which is set to
Premiere Elements
Adobe ID, Signing In
Adobe ID. Sign In, and Account Help
Chat Panel
If the link does not hold its set, then you will have to navigate to the Chat Panel using the above titles as guides.
At this moment, the Chat Panel seems to be in working condition. -
New elements 13 and premiere elements 13 product box has no serial number
I bought a new product box of the combo - Adobe Photoshop Elements 13 and Premiere Elements 13. Upon attempting to install, I could find no serial number in the box.
Yes, this is one of those weird adobe things. Look around on the box and on your receipt for a redemption code, which you use to get a serial number:
Redemption Code Help -
Photoshop and Premiere ask me for serial number
I have the one year Creative Cloud service (so no serial number), but both for Photoshop and Premier I have these messages saying that I'm using a test version (I downloaded both from the Cloud) and that if I don't provide a serial number I won't be able to keep on using them.
I'm using Mac OS X 10.7.5 and my Creative Cloud service started 5 weeks ago.Hi there,
Sorry for the inconvenience caused to you.
Follow the below instructions and check if they would work:
1. Once you launch the software, it says to "License this software". Select this option and enter your credentials. Check if this works.
2. If not, disable Firewall & anti-virus and try the first step.
3. If the issue persists, you need to check the Host files. Firstly copy paste this URL: https://lm.licenses.adobe.com on a new browser and see if you get a "Congratulations......" message. If not, follow the below steps to edit the Host files:
Windows
Locate the hosts file.
Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
Right-click the file and select Open. Select Notepad for the application to open the hosts file.
Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
Look for any entries that refer to activate.adobe.com and delete these entries. For example, 127.0.0.1 activate.adobe.com and delete this entry.
Save the file and close it.
To create a default hosts file, see http://support.microsoft.com/kb/972034 for instructions.
Mac OS
Open a Finder window. Choose Go > Go To Folder.
Type "/etc" (make sure that you are is logged in as an administrator).
Select the hosts file and open it.
Look for any entries that refer to activate.adobe.com and delete them. For example, 127.0.0.1 activate.adobe.com and delete this entry.
Save the file and close it.
Please let us know if these instructions work.
Regards,
Jairaj -
Why do I keep getting prompted to authorize some songs when I have purchased a whole album? For example I purchased Return to Cookie Mountain and can only play 5 of the 12 songs. When I try to play the other 7 songs I get a prompt to authorize the computer which I have already done.
When I try to play the other 7 songs I get a prompt to authorize the computer
If only some of tracks from the album are prompting you to do that, that suggests that the tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
Why does viber keep asking me to set up again when I have already set it up about 3 times and used it successfully. Will be overseas without my mobile and will be unable to retrieve the sms code to set it up if this happens when I am away so should I reinstall it ?
ISSUE FINALLY RESOLVED!!!!!!
So, it turns out, I had to restore the iPhone...with a twist! Here are the steps:
FIRST BACK UP YOUR DEVICE
1. Go to the library (Hold option, click on "go" in the finder, then go to library)
2. Go to your iTunes folder in this Library (not application support, the main iTunes folder)
3. Go to the iX software folder (i.e., iPhone software, iPad software, etc.) and delete the file in this folder
4. Hook up the phone and then click on restore iPhone.
At this point, it will redownload the entire OS again. You must then restore the iPhone. As it is downloading the iOS, you can disconnect and use your phone for probably however long you want (I did the restore the same day as the download) and when you are ready you can hook up the phone and restore it.
THE MOST IMPORTANT STEP FOLLOWS:
And one many may dislike. Upon restoring the phone, you MUST select "Set-Up as new iPhone"
You need to make sure you've backed up EVERYTHING elsewhere. 3rd party, non-apple/icloud apps will lose data through this method, and you'll lose all texts, your call history, and super old voicemails. The upside is that, if you've backed up, then you can just restart the process if you forgot something. But seeing as how the popup was interfering with my ability to use iCloud (I couldn't sync anything, such as calendar events, reminders, etc., unless I had gone into mail to sign in to iCloud), it was totally worth it....no more popups.
My only wish is that this thread becomes popular. Many people have this issue and you should only use this method as a super last resort (after trying literally everything I had written previously). -
Why do I get Microsoft Visual C++ Runtime error when I open Premiere Elements 11 on my windows 8 ?
Why, when I open Premiere Elements 11 on my windows 8, do I get"Microsoft Visual C++ Runtime error. This application has requested runtime to terminate it in an unusual way.Please contact the application support team for more information."
Any solutions, thanks, Jim B.'jimmymega
We will follow up when you have time.
I am not sure if there is a misunderstanding in the communications. Please see
but how do I identify the "http://forums.adobe.com/message/5129399 ? Is there somewhere where there is the number 51229399?
When you click on that link, it should open to a thread with a discussion on troubleshooting the Microsoft Visual C++ Runtime Error situation. Did the link not open. It seems to be working. Please try clicking the link again and let us know the outcome.
Thanks.
ATR
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