I am unable to operate DMM in instrument launcher

Hello,
I just installed software for the NI myDAQ. When I run Instrument Launcher and select DMM I am unable to select anything in the box. Nothing is lit up. It seems like the software is not responding to the myDAQ. This is my second time installing the software. I did notice during install when I input serial numbers it will not accept the one located on the back of the myDAQ. Would this be why DMM is not working? I have windows 7, Lab Veiw 2013 and NI ELVISmx 4.5

Hi Sammy_K,
         Attached is the technical report, thank you!
Korb51
Attachments:
ni_support.zip ‏311 KB

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