I am unable to play a previously purchased item due to an authorization error

I just went to play a song that I previously purchased and get back a "This computer is not authorized to play this content error". But when I attempt to authorize the computer I get a "this computer is already authorized to play this content" response. Only any attempt to actually play the content brings back the first error.

Hi,
Delete the track from your itunes library and move to trash. Go into itunes Store > under quicklinks > select purchased then tab Not on this Computer then redownload track.
Jim

Similar Messages

  • HT201272 When I try to play a previously purchased/downloaded song, I get an error message...

    When I try to play a previously purchased/downloaded song, I get an error message that states "The song .... could not be used because the original file could not be found. Would you like to locate it?" If I try to locate in my files, I can't find it. But when I go to my previously purchased songs, there isn't the option for me to re-download the song.

    You are in a country where music can be redownloaded i.e. music appears as a category in the Purchased link ? If it does, and as long as that track is still in your country's store, then deleting that track from your iTunes library (where you are getting the 'unable to locate' message) should get it to appear in Purchased with the cloud symbol for redownloading - as you still have it listed in your library iTunes is assuming that you still have the track somewhere and that it doesn't need redownloading. If that track still doesn't show in Purchased (and it's still in the store) then check to see if it's hidden : http://support.apple.com/kb/HT4919

  • Can I play all previously purchased items from iTunes?

    Can I purchase TV shows as with the original ATV for $1.99?
    Can I play all content from iTunes including my own homes videos?
    Will previously purchased TV shows play on the new ATV.
    I have a large collection of TV shows downloaded from the Travel Channel, History Channel and others TV episodes like that... will I be able to view them?
    Thanks, Harold

    You cannot purchase shows through the ATV2 as you could with the original ATV. But you can still purchase them on your computer and watch them through the ATV2. All of my old content (except HD movie extras) works on the new ATV and well as the old ATV.

  • Why am I unable to purchase items due to a technical error on my previous billing method

    I neednformation on how to sort out an error on a previous billing method that is affecting any further abilities to purchase thro my Apps store.

    Sign in, activation, or connection errors | CS5.5 and later
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Mylenium

  • HT1373 I cant play my previously purchased items from my ipod.

    There is a clear sign on the same line as the songs that resembles a clear bubble.  I didnt have this issue until I signed up for Icloud.  HELP!!!

    You cannot purchase shows through the ATV2 as you could with the original ATV. But you can still purchase them on your computer and watch them through the ATV2. All of my old content (except HD movie extras) works on the new ATV and well as the old ATV.

  • Hi, I recently left my computer on my car and drove into heavy traffic.  After several hundred cars ran it over, I noted than I was unable to access my previously purchased copy of Photoshop Elements 10.  How can I download a replacement copy?

    It's true.  I was loaded down like a mule, approaching my car, needing a free hand, and thinking "I'll just set this on the roof for a moment..."
    I drove about 1/2 mile and turned left into rush-hour traffic.  No sound, no horns, no frantic hand gestures from fellow drivers, and no sinking feeling whatsoever for several minutes.  And then like that sudden stop at the end of long fall, it hit me.  I quickly turned around as though haste may matter - and it did.  Had five more minutes passed, there'd have been nothing larger than a grain-of-sand-sized evidence that my computer had once existed.  For the next 30 minutes, I dodged many hundreds of cars in my firm commitment to gather every last one of the 2,653 pieces that I would need for a successful reassembling.
    At some point during my repair attempt, I noted that I was unable to access my previously purchased copies of Photoshop Elements 10 and Premiere Elements 10.
    And since Dell.com's record of this purchase was apparently destroyed that day as well, I'm at a loss.  Unless... "Ok, maybe I actually registered this purchase at Adobe.com...  But that would be weird as I never do such things in the name of maintaining privacy at every chance I encounter... But, I'll try... yep, 'Forgot your password,' Click... of, 'Follow this link,' Click... Minor rush that it might work... Hope fading fast... Gone!"
    When the only proof of purchase I can present is my promise that I did once purchase, is it possible for me to download these two programs without having to re-purchase?
    I lost a lot of things that day... money, work, memories, la la la.  Apparently I've now lost my dignity as well as I plead with some faceless corporation for a freebie.
    Does anyone at Adobe have a heart?  If so, I would invest my gratitude towards your benefit for the remainder of my years.

    As long as you know your serial number you can download PSE from here:
    Download Photoshop Elements products | 11, 10
    If you don't know your serial number:
    Find your serial number quickly

  • Hi.  I'm trying to play back previously purchased songs from iTunes and keep getting the message "Your computer is not authorized for playback.  Suggestions?

    Hi.  I'm trying to play back previously purchased tracks from iTunes, but keep getting the message "Your computer is not authorized for playback."
    Suggestions?

    Click here and follow the instructions.
    (79859)

  • HT203167 I recently downloaded my previous purchased items from iTunes but I have found that some songs dont play or have only downloaded half of the actual song :/

    I recently downloaded my previous purchased items from iTunes but I have found that some songs dont play or have only downloaded half of the actual song :/ when i go to iTunes>Purchased it says that the songs have already been downloaded, which means i cant re-download them. is there a way I can re-download my previous purchased songs?

    Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match.  Your iTunes Match library will then appear on your iOS device.

  • I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the song. a

    I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the songs. I don't remember that password and when I use my present Apple id and password it doesn't authorize the computer to play those songs. How do I get these songs authorized since there are a lot of them?

    Purchases are always tied to the account from which they were purchased.
    iTunes Store: Retrieving and changing passwords (Apple ID)

  • HT201272 How do I download previous purchased items from my itunes account to my swapped out ipod touch

    We had to swap my sons ipod touch for a new one due to it being broken. I need to know how to reload the previous purchased items back onto the new one.
    Thanks

    They should be on the computer.  Just sync them as you did the last ipod.
    If you failed to put them on the computer then redownload them using the instruction in the article your reference above.

  • I just purchased two new itouches, how do I get previous purchase items on them, I just purchased two new itouches, how do I get previous purchase items on them

    I just purchased two new itouches, how do I get previous purchase items on them, I just purchased two new itouches, how do I get previous purchase items on them

    thank you. I didn't write what I meant correctly.  I own a first gen itouch whick I've had for quite a while and over the years I've purchased all kinds of things from music to short films........how do I get all of those purchases on to my two new current gen itouches?  I was able to find and see all of my purchases since 2008 but don't know how to get it and download all of it. Can you help me?

  • Is there a way to get receipts for previously purchased items in the Mac App store?

    I just switched computers and did not save all of my receipts from my previously purchased items from the Mac app store.  I was wondering if there was any way to retrieve receipts that showed how much I paid and when I bought the items.

    Open iTunes on the new Mac, sign into your account and view your account information. There is a section for Purchase History where you can view the invoices for everything that you have ever bought from the iTunes stores and the Mac App Store.

  • When setting up me new iphone - it is asking me for an iCloud password for an email address that doesnt belong to me - it is asking this info in order to retreive previously purchased items on itunes, etc. Help?

    When setting up me new iphone - it is asking me for an iCloud password for an email address that doesnt belong to me - it is asking this info in order to retreive previously purchased items on itunes, etc. Help?

    These are a couple different issues
    The purchase issue means they came from a different Apple ID
          You will need that Apple ID and password for those purchases
    The iCloud account can be an Find My iPhone issue.
           That could be the same Apple ID as the purchased or yet another one.
                  Once again you will need that Apple ID and password.

  • When attempting to purchase a song from i-tunes that was on an old ipod that I had to replace, the song is marked as 'purchased' and grayed out.  Is there a way that I can download these previously purchased items onto my new ipod?

    When attempting to purchase a song from i-tunes that was on an old ipod that I had to replace, the song is marked as 'purchased' and grayed out.  Is there a way that I can download these previously purchased items onto my new ipod?

    Lori,
    If you upgrade to iTunes 10.3, you can redownload your past purchases from the iCloud.  Just go to the home page of the iTunes Store and click on "Purchased" under "Quick Links."  It will bring up a list of your past purchases that are not currently in your library, with a little arrow icon that lets you download.

  • HT1391 I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer

    I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer??

    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

Maybe you are looking for