I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the song. a
I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the songs. I don't remember that password and when I use my present Apple id and password it doesn't authorize the computer to play those songs. How do I get these songs authorized since there are a lot of them?
Purchases are always tied to the account from which they were purchased.
iTunes Store: Retrieving and changing passwords (Apple ID)
Similar Messages
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How do I delete old email addresses, when I try and play some of my songs I get a not authorized pop-up with an old email address?
Edit the list the comes up when you go to the Window menu and select "Previous Recipients".
charlie -
I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that, because when I select delete account it prompts me to sign in on the old email address which doesn't exist anymore!! Please help!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I had an Apple ID under an old email address that I have now changed, but the old address still shows up in my iCloud account since I installed Yosemite. How do I get rid of that old account altogether?
You cannot merge accounts.
You need to sign into the old account on your computer.
iTunes Store: Retrieving and changing passwords (Apple ID) -
Hello. Certain songs in my itunes library were purchased a few years ago with a now discontinued email address. I am not able to listen to them any longer because I have update my itunes library, and purchased songs from itunes with my current email address. Any suggestions will be sincerely appreciated. Thank you.
I should mention that, for the first problem, I do make sure that my new tracks are stored in the folder where I told iTunes that my music is in. Also, when I say the cataloging of my library stops short of cataloging all my songs, I have tried leaving the computer unattended for days (my computer's sleep mode is disabled). It always stops before cataloging all of my music regardless of whether I am doing something else while iTunes is cataloging, or if I just let iTunes be the only program that's open during the cataloging process.
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I had an iMac G5 that I loved, but ultimately it wouldn't start up. I replaced the popped caps on the logic board, and it ran for a little while, then died again. I was able to back up my stuff including my iTunes library before it finally died. I couldn't afford a new mac and I had to buy a PC. I moved my library over, but the playlists are all gone, and when I try to play songs, it says the computer isn't authorized to play the music. I authorized via the iTunes Store menu, but my Store/Apple account is not the same email address as the older email address tied to the songs which I purchased years ago. Can I change the email address attached to these songs or add an old/inactive email address to my Apple account somehow?
I know this is probably confusing. I wish I could afford a new mac. any help is appreciated.It does not magically appear in a new place. It will only be where you put it.
Copy everything from your old computer, or your backup copy of your old computer, to your new one. -
I cannot synch songs from itunes on my Mac to my ipad 2. It worked the first time, but stripped them off on a subsequent synch and I cannot get it to work again. It synchs apps but not music. Also, despite authorising my computer, synching strips off apps. purchased on the ipad (i.e., it will not transfer them to the Mac). All very mystifying. Any help gratefully received (I have tried everything on the troubleshooting page of the ipad guide).
Many thanks
ChrisApple devices are designed to only allow you to sync to one itunes library at a time. If you try, it will replace everything on the deivce with the itunes library you are syncing to.
If she has already synced her ipad to another computer, then this is normal behavior.
It would be best to create a library just for her. If you can import/export the music and photos on the computer into her own itunes library.
Syncing multiple devices with one computer
http://support.apple.com/kb/HT1495
The reason that content from her ipad is showing up on your iphone is probably due to you both sharing the same apple id and having automatic downloads turned on in the settings.
You can turn this off by going to settings/itunes and app stores/automatic downloads/turn off -
V 7.0.2 - Unauthorized to play music purchased with old email address acct.
Has anyone else stumbled onto this? I have one iPod and one computer which I buy all of my music off iTunes from - But I had an old email address last year that I used to buy a lot of my music with. Since I upgraded, I cannot sync, play, or burn any purchased music that was purchased with the old email address. I tried authorizing under my new email address and password (I even get a sucessful message) but then when I go to play - it gives me the message "This computer is not authorized to play this song - would you like to authorize it?" But the message shows my old email address.
Any advise is appreciated.I'm sorry that I have no solution to offer but I do have the same problem. Apple pointed out to me that I need to aothorize my computer using my previous account information (AOL) but that didn't work. Very annoying to have to do this when upgrading software. I will think twice before upgrading again or before buying from iTunes for that matter.
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I want to play music bought from itunes on my new computer but apple id is old email address no longer accessible and password forgotten. Security information date of birth also not accepted. No good apple sending reset information to old email address as I cannot access it
Welcome to the Apple Community.
The following article(s) may help you.
Moving your iTunes library to a new computer -
Since upgrading to Yosemite on my iMac I have my old email showing in a small grey box in the middle of my screen. I don't know how to remove it.
The address has now gone - all I needed was another restart. But it did take two attempts. Thanks for your interest. Have also found that the iMac is slower at the moment. Goodness only knows what else I will find when I restart other progs.
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Whenever I try to buy a song on iTunes it gives me an error message with this number:0x800B0101. Help!
Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer. -
I have an old shuffle that I still use with many songs. I created this account with an old email address that I no longer have. Is there any way to transfer these songs to my new account so I may purchase more songs and still use my shuffle? Thank you!
Basically, no, but as long as all the music is in the same iTunes library and it doesn't contain protected content from more than five Apple IDs, you don't need to. If desired, click here and ask the iTunes Store staff for assistance.
(124362) -
Please help.
That email address which you no longer use, was it created as an Apple ID?
Yes? Great
Know/Remember the password for that Apple iD?
Yes? Great
Goto Appleid.apple.com - Manage - Sign In - Edit Old Email Apple ID to New Valid Email - Save - You get to keep your purchases. [Unless you already created a whole new Apple ID with the most recent Valid Email address... At bottom of reply.]
Old unavailable Email created as an Apple ID?
No, Sorry unable to merge purchases - those will be gone
Yes To Apple iD?
Great
Know/Remember the password for that apple ID?
No, hmmm a few things - however still not a gaurantee
1 - Reset Password at My Apple ID [Appleid.apple.com]
Reset Password - Found under Manage
Chose either [Email Authentication OR Secureity Questions]
[Email Authentication will only work IF you had/have a recovery email set up - Other wise hope you remember the answers to your questions]
2 - Contact AppleCare Account Secureity via Expresslane.apple.com
Note: Hope you can Verify your information - As only way to have password reset
Not able to Verify Information? Sorry purchases are now no longer available.
And ajnother Note:
If you have already went and create a New Apple ID with your most recent Valid Email Address - you are not at all completely out of luck [Unless you are unable to reset your password for the Original Apple iD then you are.]
But can create another [Valid/bogus] email from a free domain.
Once get password reset for Old un-available Email Address Apple ID
Then you first want to edit the New Apple ID with the other new email
This frees up the email you want to use for your apple id
Sign into Older Apple ID edit with email you want to use.
Hope this information helps you! -
My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.
You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.
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I am trying to play a song I bought and it is saying I need to authorize my computer to use it with a very old id that I no longer use for apple. How do I get all my music back?
You need to authorize the computer with that specific Apple ID. If that account's inaccessible, delete the song and then purchase it from your current Apple ID, or click here and ask the iTunes Store staff for assistance.
(110985)
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