I am unable to play my rented movie

Hi there, I have iTunes for Windows and was watching a rented movie last night and half way through the picture became distorted, then turned off but the sound was still going.
I've tried watching it again, but now it comes up as "This movie cannot be played on this computer".
Can someone please tell me why that's happening, and am I able to get a refund?

try restarting, updating itunes
and if you will be asking for a refund prepare your Web Order by checking your Purchase History
iTunes Store and Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
use a desktop to review your purchase history not on your iPhone/iPad/iPod Touch

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I am unable to play a rented movie's on my ATV 2. I get: An error occurred loading this content. Try again later.

I am unable to play a rented movie on my ATV 2. I get: An error occurred loading this content. Try again later. My ISP has the TCP 80 port blocked but the TCP 443 port open. My first gen. Apple TV is OK.

Welcome to the Apple Community.
I doubt port 80 is blocked, that port is used for http, which you might recognise as the basis for the world wide web.
The message you get can be as a result of an extremely slow Internet connection, you can test your connection speed using speednet.com, however more commonly it's a simple error that can be corrected by unplugging and restarting the Apple TV and/or restarting the router.

TS1424 Unable to play a rented movie

we rented a movie few days ago via iTunes on our iPad and when going on iTunes to play it we cannot. We see that the downloading is in progress but we did it days ago. What can be the solution?

Welcome to the Apple Community.
I doubt port 80 is blocked, that port is used for http, which you might recognise as the basis for the world wide web.
The message you get can be as a result of an extremely slow Internet connection, you can test your connection speed using speednet.com, however more commonly it's a simple error that can be corrected by unplugging and restarting the Apple TV and/or restarting the router.

HT1657 unable to play itunes rented movie on ipad 3rd gen

Hi, I have rented a movie (the butler) on my Ipad 3rd gen, but it refuses to play: not enough storage. I meanwhile deleted all kinds of apps and photos and freed up to 3,6 GB of storage but the movie still will not play.

Hello Smeul,
Thank you for using Apple Support Communities.
For more information, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Have a nice day,
Mario

Unable to play a rented movie

I've just rented and downloaded a movie from the iTunes store, but it's unplayable. I've tried fiddling with the Quicktime video settings - with DirectX enabled, I get a frame of mangled video and a snippet of audio before my computer locks up totally, with DirectX switched off, I get a ungarbled frame of the movie and a snippet of audio before just iTunes locks up.
Can anyone suggest anything? I've only got 46 hours left before the download expires.
All my software and drivers are up to date, my computer meets the system requirements and I've quit every other running program - any help would be very gratefully recieved!

Welcome to the Apple Community.
I doubt port 80 is blocked, that port is used for http, which you might recognise as the basis for the world wide web.
The message you get can be as a result of an extremely slow Internet connection, you can test your connection speed using speednet.com, however more commonly it's a simple error that can be corrected by unplugging and restarting the Apple TV and/or restarting the router.

I can not download and play HD rented movies through my TV2

My Problem:
I can not download and play HD rented movies through my TV2
and get the following message "an error occurred loading this content. Try again later"
Do others have the same problem of not being able to play rented HD?
All my other activities are normal. I can play Standard Def rentals, Movie Previews, HD MLB, and all else as necessary except HD rentals
I have a 13.5 Mbps connection.
I have gone through ALL of the expected procedures. Changed the cable, did a reset, did a restore.
This has happened with two TV2's as I replaced the first one due to the "unable to update issues"
The current TV2 now has the current up to date software since that issue has been resolved for all.
Any answers???
Location Melbourne Australia.

This is a new TV2. Actually my second. First bought less than 2 weeks ago. it was returned to the store and replaced because of the issue of not being able to update the TV2 software from 4.1.1 to 4.2.2.
Both machines had that same problem, and both could not play the rented HD movies.
The second TV2 has sicne been able to update to 4.2.2 when everyone else who had that problem went away this last weekend. So I have gone from 4.1.1 on two machines and no HD rentals to the current one updated to 4.2.2 and still no HD rentals.
The Standard def comes in fine and no real delay. And IF the movie previews are HD (when it is turned on in settings) then I have had NO problems viewing them.
I also have NO problem viewing HD MLB games on the TV2

Itunes won't play a rented movie

Hello,
I have a Dell Mini laptop with 8GB disk space and a 16GB SD Flash Drive upon which I have installed and run Itunes Ver 8.0.2.20 with QuickTime Ver 7.5.5.
The Problem: I am unable to play a fully downloaded, rented, movie.
I am able to play movies I purchase and download and TV Shows that I purchase and download, but when I attempt to play a RENTED movie, Itunes will start, I am presented with the RENTED MOVIES SCREEN, i see the time remaining on my RENTED MOVIE, but when I double click on it to play or single click then click the play arrow, Itunes will play the first 1/2 second then lock up. I am forced to shutdown through Task Manager. At that point, upon restarting Itunes, none of the movies/shows will play (regardless of rental VS. purchase). I have to unistall and reinstall Itunes, wait a minimum of 24hrs for the rented movie to expire, then uninstall/reinstall again.
I've done this 3 times.
Admittedly, the Mini is an underpowered machine, however, it DOES play PURCHASED video just fine. Any tips or advice would be GREATLY appreciated!
Thanks in advance!

I have the exact same problem. Rented two movies, they downloaded in 25 minutes each. Went to play them over the weekend and my computer locked up, while the 24 hour clock was ticking. Had to go to task menu to end the program. Starting over yielded the same problem. The time ran out and movie was deleted but the charge was taken from my account. For the second movie I tried running it while I was logged onto iTunes. The same thing happened, only this time I had to eject from the program without being able to log off iTunes. VERY frustrating. Searched the iTunes help FAQs, blogs and forums and haven't found anything but your two postings. Does anyone have any idea how to solve this? And get our movies, or money, back? p.s. The purchased movies play just fine. NOT the rented ones.

Unable to watch my rented movie on apple TV but it says ive rented it already

Hi can someone help me please ?
I have purchased a Rental in itunes 2days ago, this rental is on my PC and ready to watch, however I would like to watch it on my Apple TV.
To be clear, I have not started watching the movie on any other machine.
Since a recent upgrade of the software on my Apple TV, (and to be fair I havent used the rental facility for a while) I am unable to see my rented movie.
If I find the movie through top movies and try to rent it , it tells me I have already Rented it and am I sure I want to rent it again ? But its not there to watch on Apple TV
Can anyone advice please as its very frustrating. ?
Thanks in advance
Firebaldefun

Hi vazandrew, thanks for your help, Ive just checked, both home sharings ie Apple TV and itunes on my laptop, and they were both on , but for the heck of it, I turned them off and back on again. I still have the same problem.
Im looking in purchased films, am I looking in the right place ?
Thanks

I played a rented movie in my newly bought ATV, but when i wanted to watch a TV Series i got the "Authorization is Required" !! although i have successfully played a rented movie at first !! and when checking into iTunes i couldnt find the ATV??

I played a rented movie in my newly bought ATV, but when i wanted to watch a TV Series i got the "Authorization is Required" !! although i have successfully played a rented movie at first !! and when checking into iTunes i couldnt find the ATV??

The ATV2 or ATV3 (small black boxes) don't show up as devices in iTunes. If iTunes and the ATV's have Home sharing turned on for the same account - and are on the same network, the ATV should show up as an AirPlay target device in iTunes.
The rented movie - was this rented on the ATV or in iTunes?
The TV series - where are you trying to play this from? Is it in iTunes or via the 'TV Shows' menu in ATV... i.e streaming from iCloud?

HT1657 can I play a rented movie on an Apple TV 2nd gen while downloading?

Can I play a rented movie from itunes on an Apple TV 2 while the movie is still downloading? I can watch it on the Mac that it is downloading on but the air play symbol does not appear to be apple to select the ATV. Does the movie have to completely download first?

'Make sure your iTunes is up to date 10.5 at the top where the tabs are turn on "Home Sharing" by enabling it on your MACBookPro under the advanced tab using your Apple ID and PW then turn on your AppleTV and on the far right side click on "Computers" repeat turning on "Home Sharing" on there then start your movie and click on the AirPlay Icon then select send to AppleTV! There are a few other more ways to do the same thing but thats the easiest let me Know if you need more info .

HT4859 I am unable to recover a rented movie after changing one iPad for another. Music and books were easily restored

I am unable to restore a rented movie after Changing out my iPad for a new one. All music and books were restored easily

PS - have found other posts indicating that clips smaller than 2s or sometimes 5s, or "short files" can cause this. Modern style editing often uses short takes ! Good grief I cannot believe Apple. Well I deleted a half a dozen short sections and can export, but now of course the video is a ruined piiece of junk and I need to re-do the whole thing, the sound etc. which is basically taking as much time as the original. And each time I re-do it I risk again this lovely error -50 and again trying to figure out what thing bugs it via trial and error instead of a REASONABLE ERROR MESSAGE POINTING TO THE CLIP IT CAN'T PROCESS. What a mess. I HATE this iMovie application - full of BUGS BUGS BUGS which Apple will not fix obviously, since I had this product for a few years and see just hundreds of hits on Google about this error with disappointed users. Such junk I cannot believe I paid money for it and Apple does not support it with fixes !!!
If anyone knows of a GOOD reasonably priced video editing program NOT from APPLE I am still looking for suggestions. I want to do more video in future, but obviously NOT with iMovie !!!

HT1657 When I try to play my rented movie I get an error 42110. Whats that mean?

When I try to play my rented movie I get an error 42110. Whats that mean?

Is this in iTunes, on an iPod/iPhone/iPad or AppleTV?
Not sure what the error number is.
If it's a portable device try restrating it by power cycling, if a computer reboot it and restrat iTunes - this may or may not work but cure an authorisation problem I had in itunes the other day.
Good luck.

I get an error when you play a rented movie, also happens to me with the purchased music.

I get an error when you play a rented movie, also happens to me with the purchased music.

Welcome to the Apple Community Jebson.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
    1.    Restart the Apple TV (Settings > General > Restart).
    2.    Restart the Apple TV by removing ALL the cables for 30 seconds.
    3.    Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4.    Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5.    Restore the Apple TV (Settings > General > Reset > Restore)

HT1657 I try to play my rented movie but I get a message saying the movie requires Quick Time which is not supported?

I try to play my rented movie but I get a message sayin the movie requires Quick Time (which I have) which is not supported by this version of itunes. What Am I doing wrong?

Thank you, I think we are close but this hasn't worked since the instructions per the document call for a selection of File>get into, which does not come up as a "bold" choice and is therefore not accessible, at least on my computer. It sounds like we are on the right track but I am not able to follow the instructions since the choices, as outlined in the article, are not chosable on my menu. Not sure what the problem is?

HT1657 I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

What did you use to download it with? iPad? iPhone? Computer?
If it's an iPad/iPhone, play it using the videos app.
If on the computer, look on the left side of iTunes in the library under movies.

I am unable to play my rented movie

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