I am unable to purchase Creative Cloud?

I've tried about 10 times with two different credit cards but for some reason I am unable to purchase Creative Cloud. I keep getting this error message......
Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here.
The billing information is correct and the debit/credit cards information is also correct.
I also tried adding CLoud to my cart and purchasing it that way but I am still getting an error.
Anyone have any ideas?
Thank You

Hi JKruze10,
Welcome to the Adobe Forums,
As I have requested Slipperend, please provide the Email ID with which you are trying to place the order. It needs investiagaion.
Regards
Rajshree

Similar Messages

I just purchased creative cloud. What is the first step I should be taking?

I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.

Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit

Cannot purchase Creative Cloud due to credit card problem

Hello,
I first purchased Student and Teacher Edition Creative Cloud in August but due to the hacker incident here at Adobe, my credit card was annulled. Due to financial problems, my last payment was in October and eventually, my subscription expired.
Now I'd like to renew my subscription as I now have a viable credit card but I simply cannot! I tried at least 8-10 times to purchase Creative Cloud / renew my subscription but I always got the same answer: they are unable to confirm my credit card.
I tried this both on Mozilla Firefox and Google Chrome, and I also tried with my parents using my mother's credit card but that didn't work either. I also tried shutting down and restarting my computer.
I'm still studying at the same school, that information hasn't changed. I'm from Finland.
Please help! Thank you!

Thanks for your answer, but how about my account with serial numbers to cs6 and LR4? Will they be lost if I create a new account? I just want to purchase Creative Cloud as danish person with my credit card.

Purchasing creative cloud and getting sys err 000001

HI,
I've been trying to purchase creative cloud (from a trial version) and keep getting this error message upon completion:
Error:
We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
Error Number: SYS_000001
I am purchasing from Asia. Based in Singapore and traveling now in Phils (purchasing online in Phils) -- could that be why it is making that error?
Thanks -- getting desperate without access to my Adobe babies!

Did you tried with any other browser.
Also, try to delete the broswer cache and then go to the purchasing process again.
-Harshit yadav

Unable to install Creative Cloud

Hello,
I have an extra seat who needs to use Creative Cloud for his job. He cannot install the Creative Cloud application and when trying to do so afresh, he constantly gets the error "Unable to install Creative Cloud Please close all active Adobe applications and retry your installation" message via the dmg image installer file. There are no other or active Adobe application on his iMac and no Adobe application running anywhere on the machine.
iMac OS X 10.8.5, 2.9GHz.
The problem reoccurs even after navigating to the Applications/Utilities folder and putting the folders Adobe Application Manager folder and Creative Cloud to the Trash and emptying it. Then navigating to the Library/Application Support/Adobe/OOBE folder and renaming it to OOBE.old, then again downloading Creative Cloud desktop from the URL https://creative.adobe.com/products/creative-cloud and trying again to install it.
Despite all of this, the same "Unable to install Creative Cloud Please close all active Adobe applications and retry your installation" message prompt comes up and the installation of the Creative Cloud application is abandoned.
This is a very frustrating experience. What is the workaround to get this appliaction installed so he can get on with his work as soon as possible?
Paul

Sorry for taking so long but I was unable to access my pc. Now that I've got it here is the screenshot of the error. It's in italian:
It says something like:
"There has been the following errors: a possible problem with Creative Cloud desktop. Download a new copy of Creative Cloud desktop and install it again".
As I said before even downloading it again I get the same file and the same error.
Please let me know if you need any other information.
Thanks
mario

Unable to install creative cloud error code 1

unable to install creative cloud error code 1
windows 8

Refer below link
Error "Failed to Install" Creative Cloud Desktop application

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

Yes, maximum of two activations at any one time.
Creative Cloud Help | Creative Cloud / Common Questions
"Can I use the software I download from Creative Cloud on more than one machine?"

Purchased Creative Cloud complete on Black Friday for $40/mo, I've been charged twice and can't find out how to license my trial. PLEASE HELP!

I signed up and purchased a discount plan of Creative Cloud Complete for $40/mo for the first year on Black Friday (11/28/14). I downloaded the Creative Cloud desktop app as well as Lightroom and Photoshop a few days later when my new computer came in. They have both reached the trial limit (I'm not even sure why it put me as a trial when I had already purchased Creative Cloud Complete). Since then I have downloaded and installed AE and PR and they have about 15 days left on the trial. My account has now been charged $40 twice. The first time was on 11/28/14 when I signed up, and the second time was on 12/29/14. Both were for the amount of $39.99. When I log into my Adobe Creative Cloud account online, it's asking me if I'm "ready to buy?". Why does it say this if I have already purchased a plan? How do I get the information to license all of the software? Nowhere in my account settings can I find a way to license all of the Creative Cloud programs I have installed. Please help! I have tons of projects I need to be working on and cannot afford any delays!
PC - Dell XPS 8700
Windows 8.1
Thanks!
Wesley Bower
[email protected]

Sign in, activation, or connection errors | CS5.5 and later
For your payment issues you will have to contact ales support.
Mylenium

Trouble with newly purchased Creative Cloud Team

I just purchased Creative Cloud Team with 5 seats. When we go to download the different applications, some only say "TRY". WHAT IS UP WITH THIS?!?!
I get Premiere and After Effects, but Photoshop only has a "TRY" button. My coworker isn't even seeing Premiere in his options! What is going on here?!
Someone, please help.
Thanks.

No worries, just follow some extra steps.
Did you assign seats to your coworkers ?
You have to log-in with the email and password of the Team manager; probably the one who purchased it - you as well ? Then look for the button to manage your team (assigning seats by inviting probably yourself and other users). Don't forget they all (you included) need to click the Acceptance link in the invitation email they received ! After that, the application buttons will display "Install".
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html

Is there a way to purchase creative cloud without a ever renewing yearly contract?

I graduate in about 6 months and need cs6 master suite but the terms of the contract say if I don't cancel, which may be hard because I will be joining the military, that it will be renewed automatically and I am wondering if there is a way to avoid that. So as to avoid paying for a product that I am not using is there a way to purchase creative cloud without an ever renewing yearly contract?

Options are to sign up for a month-to-month plan, or you can purchase a 3-month redemption card from a reseller like Amazon.

I purchased creative cloud when I purchased my laptop, I've since had to put in a new hard drive. How do I reinstall the programs on my new hard drive?

I purchased creative cloud when I purchased my laptop, I've since had to put in a new hard drive. How do I reinstall the programs on my new hard drive?

Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4799512#4799512
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4799512#4799512
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4799512#4799512. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Trial Download & Install FAQ by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Purchasing Creative Cloud in a country where it is not available

I live in Bangladesh, a country where Adobe Creative Cloud is not available for purchase. Many people here who need it use the crack version. However, I would like to be able to use the version Adobe is offering on its site. Would it be possible for me to get a friend who lives in a country where Creative Cloud is available for purchase, purchase Creative Cloud for me using an email address I use so that I can get to use it instead of my friend? Will it work that way or will Adobe detect that someone from a country Creative Cloud is not available in using their product and thus restrict my usage? If they do restrict my usage as a result of this workaround, then what is the solution for me? How can I purchase Creative Cloud from Adobe site? Please help.

Okay, found another link about resellers:
http://adobedealreg.force.com/PartnerSearch?lang=en#
And it says that there are no resellers in my country.
What solution is available for me now? Please read the original post and let me know whether the idea I presented there is feasible.

I've already purchased creative cloud student membership. Where do I send verification?

I received an e-mail saying that I need to submit proof of student status within 7 days to verify my eligibility for creative cloud student membership, otherwise my membership will be cancelled. I purchased creative cloud at the beginning of October and have been using it since then. I believe that I showed proof of eligibility via my student e-mail address back when I purchased it. There is no information in the e-mail regarding where or how I submit this information. All it tells me is what is acceptable for verification (including student e-mail address). Basically all I need to know is where I submit this information so that I can keep my membership.

ID Proof http://www.adobe.com/store/au_edu/academic_id.html

Trying to launch Lightroom after purchasing Creative Cloud

My son and I did trials of Lightroom and After Effects. I purchased Creative Cloud. I Downloaded the Adobe Applications Manager after I logged into MY account. The Adobe App Manager shows my sons name and Lightroom is not in the line up. I try to launch Lightroom from my applications (it is there from the trial) and it asks for a Serial Number, which I don't have. Please help me launch lightroom and help me understand why my sons name appears and why Lightroom isn't in line-up!
THANKS SO MUCH!

Please remove the copy of Photoshop Lightroom you currently have installed. If you are using Windows then you will want to utilize the uninstaller in Programs & Features.
Once Lightroom has been removed you should then be able to download and install Lightroom from the Adobe Application Manager. You will need to be signed into AAM with the Adobe ID tied to your subscription for Lightroom to be visible as an option.

I am unable to purchase Creative Cloud?

Similar Messages

Maybe you are looking for