I am unable to purchase photo book an error comes up

Hi An error comes up when I click on the buy book. An error occured while contacting the Apple Online,please try again.
many thanks Louise

I have iphoto '11 version

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    From: iOS: Troubleshooting Wi-Fi networks and connections
              http://support.apple.com/kb/TS1398
    Thank you for using Apple Support Communities.
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    <Edited by Host>

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