I am unable to receive and send mail, the message says "user name or password is incorrect"
i deleted my hotmail account and re set but still its same problem, i checked hotmail account on desk top and its ok i can open it there
Delete the email account and re-enter it from scratch.
Similar Messages
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My phone will not send emails even after the IOS 8 update. I continue to get the message of user name or password for my email are incorrect.
Did you try to delete the mail account, restart the phone and add the mail account again?
iOS: Setting up an email account
This article provides morse tips, if you can't connect or you receive an error in Mail. -
I dropped my phone yesterday and now can't receive mail. I removed and then replaced the sim card. I've restarted the phone. It says the user name or password is incorrect. I re-entered the correct information (I think) and I've also synced it with my computer. Nothing works. Help!
Delete the email account and re-enter it from scratch.
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TS3276 unable to receive and send mail
I have been having problem with mail. Unable to receive or send. Something is messed up. HELP
Please describe in detail what happened when you took all the applicable steps in the support article. That's the starting point for any further efforts to solve the problem.
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HT201320 gmail account set-up and user name or password is incorrect?
Went through the set-up for gmail and iPad says user name or password is incorrect. Is there something I need to change on my gmail account settings that would allow my iPad to access account?
The phone is not deciding that your password is wrong. Google is. I'm sure you can find the answer you're looking for if you actually read the google help pages. This is a common problem.
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Hello there,
My e-mail is Yahoo, and Yahoo by default is POP user .
I understood from your help file that synchronization is compatible only with IMAP mail provider
I can receive and send mails from TB , but when making action on TB (Del or send) no reflection on main server, same when make the action on the main server (Del or send), no change on TB
from yahoo help I managed to find configuration for IMAP , but could not apply them on TB , as TB have already Yahoo as POP in the configuration list
please your help on this
best regards
MohamadYou cannot convert an existing account, but you can set up your Yahoo account as IMAP in parallel to the existing POP account. See
http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account -
I have been emailing pictures from my ipad to my computer and have been going along nicely and now when I went to send 5 pictures to my computer from my ipad I am getting a message that says " cannot send mail The message was rejected by the server" cannot understand why this is happening and have not been able to fix. Now when I try to send pictues even to another email address I am getting the same message.
Help.Email may not be the best way to move pictures.
There are lots of ways of moving files.
A simple and popular way to copy files and share files among your devices.
https://www.dropbox.com/
"Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices" Rated the most secure cloud storage by SkyHigh Networks.
https://www.box.com/
Using iTunes to transfer files:
http://support.apple.com/kb/HT4094?viewlocale=en_US&locale=en_US
Files Connect -- "Cloud Storage services like Dropbox, MobileMe iDisk, Google Docs/Picasa, Facebook photos, FTP, SFTP, WebDAV ... AFS (Apple File Shares) SMB (Windows shares) protocols"
https://itunes.apple.com/us/app/files-connect/id404324302?mt=8
Windows File server
http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8
"The kiteworks mobile file sharing solution provides secure creation, viewing, and sharing of enterprise content on smartphones and tablets while providing IT and security teams the administrative controls to manage user privileges and access rights necessary to ensure enterprise security and compliance." " Includes choice of private cloud on-premise."
http://www.accellion.com/solutions/mobile-enablement/mobile-file-sharing
"Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."
http://www.tidal.it/?page_id=309&lang=en
http://www.msec.it/blog/?page_id=11 -
My iPad receives email on the hotel wifi but will not send. The error message reads "user name or password for smpt......is incorrect" but both are correct and unchanged. Restarting iPad did not help.
I did try this too, but when I access my webmail on the iPad, the iPad doesn't allow me to type my message. I am able to enter in the "to" address and the "subject" line, but then the keyboard will not come up for me to type my message. Is there some trick to this? Very frustrating!
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After the last iOS 7.1 update my phone is taking a really long time to receive and send pictures over messaging. Is there a fix?
iMessages or MMS?
MMS and SMS are exchanged over a carrier's cellular network only. Contact your carrier regarding a problem with MMS/SMS. -
Hi,
Following the upgrade to iOS 7.0.3 on all our iPhone and iPad devices, it has been identified that when sending emails around 100KB in size and over an error message appears on the device stating “Cannot Send Mail The message was rejected by the server because it is too large.” See error message below. The send/receive limit is over 10MB so this is not the issue.
We are in an Exchange Environment using Microsoft Activesync. This issue is not evident in iOS 6. This has been tested on an iPhone 3GS running version iOS 6.1.3. We have been unable to repeat the issues seen on iOS 7 on the older OS. It is not possible to roll back to the older operating system as Apple are no longer signing the software.
We use Microsoft Active Sync to connect to our Exchange servers through a TMG. The issue is very inconsistent, some identical emails go through, some fail. This is not an issue with the send/receive limit as this is over 10MB. The error message when it fails on the TMG is Status: 413 Request Entity Too Large, which we believe is from IIS on the CAS server.
Does anyone have any suggest course of actions to take?
Many ThanksThis resolution have to attend at the server not with the ios device. My employer's mail administrator reject me to correct it from the server. As his concern is, if ither ios devices works why don't mine? So I am helpless than changing my iphone. It works fine for early versions of ios and with androids. And also one of my friends iphone4 with ios 7 (similar as mine) works too. So I guess it's something wrong with my iPhones settings. But basic question I cannot understand is it works in my phone before this ios7 upgrading. And currently working with my yahoo account too. Favourable reply expected.
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Each time I try to sign in to face time I receive a msg stating that the user name or password are incorrect, I visit the local agent and the told me we can not do help you , they think there's an problem with the iPad as I bought it from USA
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
Cheers, Tom -
Hi, I have been unable to activate my FaceTime and message. Each time I try to, the error message I get is that my user name or password is incorrect. But it's the same apple id I use for AppStore iCloud and iTunes somebody help!
Hi, I have been unable to activate my FaceTime and message. Each time I try to, the error message I get is that my user name or password is incorrect. But it's the same apple id I use for AppStore iCloud and iTunes somebody help!
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I have a working gmail account on my Mac and the same user name and password for my IPad. I am getting an error message when trying to retrieve mail on the IPad indicating that the user name or password is incorrect. I have tried deleting the account and adding it again, but doesn't solve the problem.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
Cannot send email user name or password is incorrect
I have an iPhone 3Gs with 6.1.6 iOS software and gmail. Until last week I could receive and send emails on my phone. Last week I tried to email a photo from my iPhone and received the following message "Cannot send email the user name or password is incorrect". About 30 minutes later I received an email message from google accounts with a sign-in attempt blocked message. Since then I have not been able to send an email from my phone. Every time I try to send an email I get the "User name or Password for Gmail is incorrect" - message. I changed passwords but that didn't help. I can receive emails on my phone but I can't send them. The only way I can send email is by clicking on the less secure apps button on the google accounts settings page.. Why do I get this message now and how can I get gmail working on my phone like it used to? If I delete my gmail account does it just remove it from the phone where the same account can be reinstalled or is it completely gone for good?
Hey YodaObi,
Thanks for the question. If I understand correctly, you are not able to send emails but are able to receive them. I would recommend that you read this article, it may be able to help the issue.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Log in to your email provider's website to make sure that the account is active and the password is correct.
Make sure your settings are correct using Mail Settings Lookup.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
Thanks for using Apple Support Communities.
Have a good one,
Mario -
My email has been working fin. however In the last day or so when i open my email or send an email it comes up with,
The user name or password is incorrect. As far as I am aware the user name and password is correct. Can you please advise.
Declan JacksonTry going into Settings > Mail, Contacts, Calendars and select that email account and try re-typing in the account's username and password
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