I am unable to reply or forward to mail. press button nothing happens

I am new to Apple have an Imac.
Most of the time, when I want to reply to or forward an email, nothing happens when I select this option.  but then again, sometimes it does work??? any ideas.  No settings have been changed.  I can't even type a reply and leave it as a draft.

Close out of the mail app, double tap the home button and completely close out of the app.  Then do a reset as stated by Templeton - hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.  Then check your mail again.

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