I am unable to save my form responses as a pdf or excel file.

I am unable to save my form responses as a pdf or excel file.  The error message states: Acrobat.com could not save this file. The file might be open in another application and cannot be overwritten.

Did saving ever work or did it fail the first time you tried?
Have you tried to save to multiple locations?  Maybe it has something to do with permissions on the directory you are trying to save to.
Have you tried saving something from another web site to the same location?  Try creating and saving a file in/from https://workspaces.acrobat.com/app.html#o and see if that has the same result.
Thanks,
Josh

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