I am unable to scan to my computer

Printer: HP 4620 I am unable to scan documents to my computer: HP Envy touchsmart notebook The message: Scan cannot be completed, Connection to the computer has been lost or OCR application is not installed on the computer The printer worked for months and all of a sudden I am unable to scan. Please help

Hi,
Please follow the give HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03586087&tmp_task=solveCategory&cc=us&dlc=en&la...
Hope it helps
Although I am an HP employee, I am speaking for myself and not for HP.
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HP DeskJet Ink Advantage 2060 K110 all in one printer. unable to scan to my computer.

I have issues with my HP DeskJet Ink Advantage 2060 K110 all-in-one printer. I used to be able to scan from my printer to my computer without any hitch. Yesterday however, I started receiving a message that my computer cannot detect my printer's "scan dialogue". So I can no longer scan to my computer. I still can print and copy documents just fine though. I've trfied the HP Print & Scan Doctor but my issue still persists. What can be my problem?

Hi Rocky_Balboa, Welcome to the HP Forums! I see that you can't scan with your Deskjet Ink Advantage 2060 K110. Are you able to make copies with the printer? In the meantime, please take a look at this guide. Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection. If you are using a Mac and not Windows, please let me know, and I will provide the proper guide. Hope this helps, and have a great day!

5180c unable to scan and send to computer

I have HP Photosmart Printer and am unable to scan and send to my computer. I used to, but am unable to. How can I fix it?

Hello @Foxglove77,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when attempting to scan documents to your Windows 7 computer from your HP Photosmart C5180 All-in-One Printer.
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix scanning' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download and run the HP Print and Scan Doctor Tool.
Once the Tool completes, please test scanning again. Should the issue persist, please take note of any error messages.
If you do happen to see the message 'No Scan Options' when you attempt to scan from the front panel, please click here. Once the support document opens select the dropdown for 'How to scan with HP Software'. Next, click on 'Set up scan settings'. Lastly, select 'Control panel button settings' . Please use these instructions to reconfigure your front panel scan options. Once your scan settings have been reconfigured, please test scanning from the front panel again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Unable to scan from the printer control panel to my computer using the HP Photosmart 5510

Hi, I recently purchased the new HP Photosmart 5510 All in One --- and I’m not able to scan from my printer to my computer. I am however able to scan by initiating the scan from the computer. I spoke to HP customer care earlier this evening and we ran the print + scan doctor and did not find any problems. I’m running Windows 7 – 64bit and have installed my printer wirelessly using the Installation CD that came with the printer today. I wasn’t able to finish troubleshooting with the technician I spoke to because I had to leave for work. The Person I spoke with suggested possibly downloading the Full Feature Software from the hp.com website, which I’m happy to do but I feel that it is unnecessary because I have the install CD right here. (The rep I spoke to was very nice but I’d rather not have to uninstall and reinstall if it is not necessary) Because as I mentioned above, everything else works perfectly and I am able to scan --- just not directly from the printer itself. When I'm trying to scan from my printer to my computer an error message comes up on the printer's control panel stating that: there is no scan destinations selected/no scan options. However, I can not find anywhere with my HP software where I could add/ensure that the destinations were there. (Like I could on my other printers. (Ie. Through the Solution Center) This printer does not seem to have a Solution Center that I could find and the Scanner Icon that was installed with the CD does not give me any options in terms of modifying the scanner settings I’m wondering: 1. Does the Hp Photosmart 5510 not have the capability to scan from the printer’s control panel? 2. OR Does the install CD that came with my printer only have the basic drivers like the tech support agent suggested? Which means in order to scan from my printer I’d have to download the drivers from your hp website? 3. Or is the issue due to something else completely? Thanks for your help!

Hi Dublin, Follow the steps below to uninstall and reinstall the printer. 1. Open Control Panel2. Click on Uninstall a program3. Uninstall the Photosmart 6510 from the list4. Reboot your computer5. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html 6. Download the full feature software and drivers, and then reinstall the printer. Version 28.8

Unable to scan and communicate with scan function C6180 Vista Home Premium 64 bit Printing works

I have an all in one C6180 Photosmart connected by wireless network (infrastructure). Network consists of 2-laptops, 1-Desktop and the printer. Everything works from HP solution Center on the Compaq laptop and the Dell desktop both running Windows XP. My newest laptop is a Dell studio XPS core2 2.4ghz running Windows Vista Home Premium 64 bit. I am unable to scan from the Dell Laptop using HP Solution Center nor can I scan from the printer buttons to the laptop. Solution Center opens I select "scan document" and immediately get an error message "unable to communicate with scanning device. Likewise with the copy function. The laptop does recognize the printer though and I am able to print wirelessly. All functions work when connected via USB so I believe the printer is fine. I have been working with this problem since I bought the printer in 2007. I spent many hours reading hundreds of internet posts, talking by phone with HP and via e-mail support from HP. I became frustrated and gave up for awhile but now I want to see if there are any new solutions that I don't know about. I downloaded full feature software and drivers for the 6180 from HP and performed various levels of uninstall (L1, L2, L3, L4). I also cleaned the registry with ccleaner, windows disk cleanup and manual registry deletions when allowed per HP. I have checked port settings, tried stopping HP functions is Services.Msc. The Digital monitor is currently running, however no scanner communication-computer to 6180 and no scanner communication 6180 to computer. I can print and fax from computer wirelessly. I have ran the HP diagnostic utility separately and it appears everything is fine, connection IPaddress etc. During install when prompted to run test it says the printer is connected to the network. I have tried to add a device to the network after install and get the message no wireless devices found. The scanner does not appear under Cameras and Scanners in control panel. Nor will it find the scanner when I try to add device. Firewalls and antivirus have been turned off. Still can't make it work. Suggestions please.

Sorry about your pain. L3 uninstall is what I recommend. Re-install from hp.com and this time, with the printer properly attached it should flow OK.
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I am employed by HP

Unable to send fax from computer

Hi,
I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
The printer is an HP LaserJet 1536dnf MFP.
The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
The installation goes normally, and there are no error messages.
The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error:
Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
So I am at a loss, and would appreciate any help, if anybody can think of anything.
Many thanks
Tim

Hi @Tim613 ,
I see by your post that you are unable to send a fax from the computer. I would like to help.
Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try sending a fax again.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Restoring .dmg image from external to Mac HD in Disk Utility: "Unable to scan image (Input/output error)"

Hi guys,
So I've got a problem with restoring the image backup I did (using Disk Utility) of my 500GB HD on my MBP which was acting weird or maybe even crashed a few months ago. After creating the backup image and putting it on my external device, I installed Mavericks back to see if everything was alright (mainly the HD) and everything seems okay.
I did try restoring the backup image through disk utility before installing mavericks (thus erasing everything again on the HD) AND after. But nothing..
The whole process starts fine and then it starts scanning the image when after maybe a good 10-15min in I get a message that says that it was unable to scan the image. I tried verifying the disk(s), everything came out "OK". Also tried scanning it through Images > Scan image for Restore... with the same results.
While searching I've seen people getting messages like "Unable to scan filename.dmg (Invalid argument)" and "Unable to scan filename.dmg
(Internal error)" but none have (Input/output error)
The screen grab is below.
I also came across something about using terminal/commands but I'm not that savvy with it, especially considering that those there had issues with either mounting or trouble finding the image.
I've also tried moving the backup image to a different external device 2TB and also the desktop because I read it may have to do with the format of the externals or maybe free space. But THEN I would get a message saying
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Fyi ALL my externals are HFS+/Journaled and the backup image format was compressed.
I REALLY don't know what to do next. Was it the wrong move to create a dmg image? Have I lost everything? Is there still a way out?
If anyone can help, THANKS!
2012 MacBook Pro, Mac OS X (10.9.3)

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

4S ios updated to 7 is giving me problems for using wifi Thus it is difficult for me to use internet. The wifi comes on for a while and goes off in a few minutes The phone is unable to scan networks available for use

4S ios updated to 7 is giving me problems for using wifi Thus it is difficult for me to use internet. The wifi comes ON for a while and goes off in a few minutes The phone is unable to scan networks available for use
Am having ipad2, ipad mini and iphone 4 with family of two persons. One hp laptop and a DELL professional computer also in operation
Myself an engineer for projects
Looks the company apple cannot grow if they do not support solving the problems of their existing customers
Ashok Dhingra
India

You are not addressing Apple here. If you have a problem, describe it and someone might be able to help. Just to be sure, the wi-fi on the phone will go off after the phone goes into sleep mode unless it is actively being used. This is a battery saving measure. If you are actively using the internet, and the phone is still awake, then the wi-fi should remain connected.
What troubleshooting steps have you tried.

Deskjet3520 won't let me scan to my computer

Hi
I'm working on a pc with windows 8.1. I have just been scanning documents from my deskjet3520 to my computer with no problems when all of a sudden it stopped and the following message appeared 'make sure the printer software is installed on your computer and the scan to computer is enabled via the printer software.
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Greatful of any help you can give me.
Many Thanks
Clare
This question was solved.
View Solution.

Hello CF32,
Welcome to the HP Forums!
I understand you're unable to scan a document using the Deskjet 3520. I will do my best to assist you! I would recommend following this entire HP document on A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning.
Make sure you do run the Print and Scan Doctor, as it could resolve your scanning issue. Also, try enabling the scan to computer setting within the software. The steps are provided from this document. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Brother all in one unable to scan

I have a new Macbook Pro running 10.8.1 and a 3 year old Brother MFC 7840W. I can print wirelessly without problems, but I am now unable to scan (I was able to previously with my older Mac running 10.7 using Preview). The Mac recognizes the scanner and proceeds to scan the document, but the scanned image is not saved to the desktop (where I told it to save), or anywhere else.
I've tried using Preview, then Image Capture to scan, and tried downloading the most recent drivers from Brother's website, to no avail.
Any thoughts?

Yes kieveb but have you tried using the "Image Capture" application that came with your computer?
I have an Epson all-in-one but the "Image Capture" application does a better job on scanning.
Make sure your AIO is turned on, then fire up the "Image Capture" application. It should be able to "see" your scanner.
Also make sure that you have set Image Capture to save your scanned images to somewhere where you can see them (I use the Desktop)
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Scanning is not working I unable to scan

Dear Sir
My scanning is not working I am unable to scan my printer name is HP Deskjet F4488
Kindly helpt me to resolve this issue at the earliest. What steps I need to take or follow
Anticipating your best co-opeartion
Thanks & Regards
Dinesh Poojary

Hello @kukuduku,
Welcome to HP Forums!
I understand you're unable to scan a document using the Deskjet F4488. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Ethernet (Wired) or USB?
Are you receiving an error message when you scan a document? Please verify this information and I will assist you further. Have a great day!
I worked on behalf of HP.

Disk Utility is unable to scan (internal error)

Hi all.
Did some searching around the forums for an answer, but couldn't find anything useful.
With the help of my partner, we created an image of my hard drive running Snow Leopard onto an external drive. We replaced my hard drive with a solid state drive, and then I couldn't boot it up from a Snow Leopard OS X Install DVD. So, we installed Lion OSX (or something to let us boot from, I don't know what to call it) on a flash drive that we used to boot up the computer. Hooray! Works!
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After scanning the image for a better part of an hour, with the message "Block Checksum Partition #1" underneath, the blue bar completely fills, it turns to blue & white diagonal stripes, and I still get the same error message:
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Booooooo.

I am unable to scan from my HP all in one printer/scanner

Since installing Mavericks I am unable to scan using my HP printer/scanner. I have uninstalled the software and tried to just use Apple method - but really cannot find out how to scan and save. Does anyone have any ideas?

Hi eleanorfromhunton bridge,
Thanks for visiting Apple Support Communities.
Be sure to use the steps in these articles to set up and scan with your scanner:
OS X Mavericks: Set up a scanner
http://support.apple.com/kb/PH14252
OS X Mavericks: Scan an image
http://support.apple.com/kb/PH14251
If the steps above do not work, these printer troubleshooting tips may also help with scanner troubleshooting:
Delete the affected printer, then add the printer again.
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
From:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Regards,
Jeremy

Is there somthing wrong with I tunes, unable to open on my computer?

Is there something wrong with I Tunes, unable to open on my computer?

I have been having troubles with my Itunes since it tried updating and I no longer have Itunes on my computer any more and when I try to upload it again I get a msg saying "service Apple Mobile Device failed to star" is this the problem your having???

HP Deskjet 3051A won't scan to my computer

Hello, my mom gave me this printer, it was previously hooked up to her computer, and when I try to scan on my computer it says "Computer not found. Ensure HP software has been installed on the computer." How do I install the HP software? It prints fine just won't scan.
This question was solved.
View Solution.

Hi,
Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5117616
(Note: you need to select the right Operating system for your computer before download).
Regards.
BH
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I am unable to scan to my computer

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