I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

I have a new I-MAC OS Lion computer and an older HP Officejet Pro 8500 wireless all-in-one printer, scanner, fax, photo. I cannot scan, though I can print and I can fax. The error message says I must be connected to the network, and yet I am connected. The only diagnostic tool available is for MS systems only. Help???

Hi,
Make sure to use any scan method available for Lion.
If you have the HP Scan application installed, be aware that the used software version is not intended for Lion.
Please follow the steps below to find what scan methods may be used on the OS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3752459
If there is still any problem while trying to scan, also make sure to install the latest HP Printer Driver 2.9 by clicking the Apple icon and then Software Update.
Regards,
Shlomi
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Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Office Jet Pro 8600 e-all-in-one Printer - N9911g won't connect to the internet

I've been trying to set this up for 2 days. I have the software on my computer and connected to my printer, however, my printer isn't getting a connection to the internet. I've tried everything I know. Also, the software on my computer says that the security certificate isn't safe so I installed it and it still doesn't like it.

emarieh,
Your router could most definitely be the cause. You will have to contact your router company and have them open up specific ports on the router. Please take a look here to learn a little more on Security Information and Firewalls.
I found this helpful information from fellow Community Member VisionAiry, please see below:
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP printer.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500
The ports are used for the following functions:
Printing
UDP ports: 427, 137, 161
TCP port: 9100
Photo card upload
UDP ports: 137, 138, 427
TCP port: 139
Scanning
UDP port: 427
TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
UDP port: 427
TCP port: 9220
HP device installation
UDP port: 427
Web Services Ports
UDP and TCP: 80, 443, 5222, and 5223
Bonjour Ports
UDP and TCP: 5353, 5297, and 5298
You will need to contact your router manufacturer and have them unblock these ports, let me know if this helps.
Thank you again,
HevnLgh
I work on behalf of HP
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Software Problem with the HP Office Jet Pro 8500 A910

Hi Guys
I'd like to know if
The HP Officejet Pro 8500 A910 is supported by the OS X Image Capture Application?
I don't find a MacBook Pro software for this Printer. It is a Multifunctional Printer what prints, scans and also fax !
Now i'll try to scan with the PDFScanner from The Mac App Store.
Do you think it will work with this Printer?
Please help me
Yours,
Felix

Hi @Curved , and welcome to the HP Forums!
I see you're having issues with your ink output. I'd like to help!
I would recommend removing the cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following the steps laid out in this document:
Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How to Scan using your HP Office Jet Pro 8600

Well, I figured out my own answer because I couldn't find a "solved" topic in this regard. So then I decided to post my findings in order to help the next querier (is that a word = one who queries). FYI - I am not a 'techie' and while I can find my way around a computer it sometimes takes a while. Also, I have Windows 7 on this laptop if that makes a difference.
1. Go to Control Panel and choose:
2. Hardware and Sound, then
3. Devices & Printers, then
4. Fax-HP Office Jet Pro 8600 (Network) or whatever printer choice pertains to your situation, then
5. HP Printer Assistant, then
6. Scanner Actions, then
7. Scan a document or photo, then
8. Save as PDF
9. Scan
10. Save to folder you choose
I know this may seem simplistic to most of you but maybe someone like me is out there trying to find this out and this might help.
Roxi
This question was solved.
View Solution.

Hi Acupuncture,
Thank you very much for posting your solution that you found yourself, on using the scan function on your HP OfficeJet Pro 8600. I also apologize we were not fast enough to answer one of your inquiries on the HP Support Forums. I was able to check your user page but was unable to find your initial post on asking us How to Scan, did you delete the question? Either way I am glad you are now up and scanning from your OJ 8600.
For future reference I would like you to take a look here: How to Scan: Windows 7, here you will be given all options and shortcuts on scanning with or without the HP software as well as some cool features, like scanning from the front panel of your 8600 and adding multiple pages to a single file.
Again I appreciate you taking the time to help the other Community members, so Thank you again!!
HevnLgh
I work on behalf of HP
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HP Office Jet Pro 8600 Plus. Will not print from the internet

Hello all
Today my printer decided to 'throw' up a blank page ontop of the internet page I was trying to print.
I asked the printer to print from the right hand mouse button drop down menu, then, 'print'.
Then the white page pops up . You can see the internet around the edges.
The printer will print my own docs and photos.
Maybe I altered something in the settings this morning but I can't remember what I did?
Has anyone any ideas? I do hope so . Thank-You Redocean
This question was solved.
View Solution.

Hi @Redocean
What Browser are you using? Can you try another Browser and let me know if you can print properly please?
I look forward to hearing from you and working towards a solution.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Office jet pro 8500 wireless. Can't scan.

The option to scan has disappeared. I normally right-click on the printer icon and the scan option comes up. It is no longer there. What do I do?

Uninstall the printer. Reinstall the full feature software for your printer and configure the wireless again. The feature should be back after you do that.
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2015 Microsoft MVP - Windows Experience Consumer

Does the 8500 wireless all-ion-one support AirPrint

I bought the 8500 in late November 2010. I am getting an IPhone and want to know if I can use AirPrint with the 8500?

Sorry...I should have used the full description. The full ID for the printer is
Officejet Pro 8500 Wireless All-in-One Printer - A909g
I would take it, then, that it does support AirPrint.

HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
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I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
Thank You.
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Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to Determine the "Total" Page Count on HP 2575 All-in-one printer?

Looking at how to determine the "Total" Page Count on HP 2575 All-in-one printer? I've seen directions for other HP printers but can't seem to find any for the HP 2575 All-in-one printer. I am trying to find approximately how many pages my printer has printed since I've owned it. Any help is much appreciated.

The manual says you should be able to use the Embedded Web Server to view statistics.
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I worked for HP but now I'm retired!

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Hi figgienewton,
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Hope this helps!
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Can I use AirPrint on my ipad2 with an office jet pro 8000 wireless?

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This question was solved.
View Solution.

Hi Unkljoey,
Are you referring to web pages inside the HP Home & Biz app, or are you referring to the actual app Pages?
Currently the Office Jet Pro 8000 Wireless does not support AirPrint or ePrint. The only way to print from the internet or selected saved files is to use the HP Home & Biz app. Here is a list of ePrint and AirPrint compatible printers.
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If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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To add on to what sabertooth04 stated, here is a link to a document that addresses print apps for your model of printer. Click on the drop down titled "Managing Scheduled Delivery Print Apps" and the option to cancel or remove an app will be available for you to click on and review the steps to remove that app . I hope that this helps.
I am a former employee of HP...
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I am a studio graphic designer needing to purchase a color jet printer to handle small business takes. I am trying to decide on the Epson WorkForce Pro WP-4530 All-In-One Printer OR the HP Officejet Pro Premium e-All-in-One (need second tray for envelop

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I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

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